Guest Experience

From Functional to Memorable: Card Sleeves in Hospitality

We believe that the guest experience is defined as much by the grand gestures as it is by the smallest details. One of those details, the humble hotel key card, has long remained a blank canvas — functional, yes, but rarely memorable. At a time when...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Guest Experience

From Functional to Memorable: Card Sleeves in Hospitality

Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach

Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach

In this week’s episode of Hotel Moment, Neil Braude, COO at the Imperial London Hotels, joins Revinate CMO Karen Stephens to explain why your hotel may be limiting your revenue and performance potential — and why you’re better off adopting AI when i...

Revinate, Inc.

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Chatbots, Robotics & AI

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Guest Experience

Personalizing the guest experience: Neil Braude’s high-touch, high-tech approach

Every city leaves a mark. We’ve found a way to hold it in your hands.

Travelers want keepsakes with meaning, not mass production, but one small item is making a big impression. Wooden fridge magnets, crafted from FSC-certified wood and verified carbon-neutral under ISO 14068 by SGS, are bringing together sustainabilit...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Guest Experience

Every city leaves a mark. We’ve found a way to hold it in your hands.

Immersive Hospitality: Redefining the Guest Experience

Immersive Hospitality: Redefining the Guest Experience

Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly u...

Joseph Pierce

Director of Appraisal & Consulting Services at Hotel & Leisure Advisors

Hotel & Leisure Advisors (H&LA)

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Lodging Industry

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Market Segments

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Guest Experience

Immersive Hospitality: Redefining the Guest Experience

Fragrance-Infused Wooden Key Cards Elevate Hotel Membership Perks

Sustainability meets sophistication with the arrival of certified carbon-neutral wooden key cards, setting a new benchmark in hospitality design.

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Guest Experience

Fragrance-Infused Wooden Key Cards Elevate Hotel Membership Perks

Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer

Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer

Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a d...

Jitender Mohan

Jitender Mohan, Business Unit Head – Travel & Leisure, WNS

WNS North America

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Sales & Marketing

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Chatbots, Robotics & AI

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Guest Experience

Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer

GCSTIMES PLA Key Cards

Luxury is defined by choices, even the smallest ones. In a market where every detail matters, key cards have quietly become a statement of a hotel’s values. PLA key cards, made from renewable resources like cornstarch, are a material innovation that...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Guest Experience

GCSTIMES PLA Key Cards

The “Wow” Factor: How Humanoid AI Agents Are Redefining the Smart Hotel Experience

The “Wow” Factor: How Humanoid AI Agents Are Redefining the Smart Hotel Experience

The global hospitality industry is undergoing significant change. In recent years, humanoid AI agents have evolved from futuristic novelties to key players within the world’s most advanced hotels. In 2025, competition for guest loyalty, operational ...

Filip Linek

Founder of FLEA Robotics

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Chatbots, Robotics & AI

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Guest Experience

The “Wow” Factor: How Humanoid AI Agents Are Redefining the Smart Hotel Experience

Expanding Guest Room Essentials: Luxury Hotels Push for Customizable Details

As the hospitality industry continues to refine what luxury means, attention is shifting from grand gestures to the finer details. Guest room supplies, once considered standard are now being reimagined as part of the brand experience, with hotels se...

GCS TIMES GROUP COMPANY LIMITED

GCS TIMES GROUP COMPANY LIMITED

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Guest Experience

Expanding Guest Room Essentials: Luxury Hotels Push for Customizable Details

A Hotel is Not a Destination – It’s an Entry Point

For the longest time, hotels have been the main centers of gravity in the hospitality industry. Everything is changing nowadays as people invest more and more in experiences instead of places. This whole concept of Experience Economy is making the l...

Katerina Danekina

Katerina Danekina

CEO of Green Rock, TED speaker, and university lecturer

Green Rock Management Group

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Sales & Marketing

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Lodging Industry

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Guest Experience

Green Rock Management Group