NORTHWIND Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices
Advanced technology and Diamond Plus Service provide solid foundation for continued growth; new offices create collaborative team environment to enhance support, training, education
"We are consolidating all our staff expertise, including NORTHWIND-Maestro's development division, in one office so we can deliver the most advanced technology and professional Diamond Plus Service to our thousands of users," said NORTHWIND-Maestro CEO Jacob Dehan. "Our Maestro Support Call Center will be positioned between our Training and Education Center and our systems development team for the industry's most personalized and expert service." NORTHWIND-Maestro PMS offers over 20 fully integrated modules on one database with full Web compatibility to take advantage of the growing industry reliance on the Internet.
"For 30 years NORTHWIND has been committed to developing the most advanced technology and providing the best support for our clients, and our new Diamond Plus Service program enables our family of users to see a faster ROI and greater profitability," Dehan said. NORTHWIND-Maestro's continued growth results from its focus on client success, and its new corporate offices include an advanced communications network to handle support calls and inquiries as quickly as possible.
The key to NORTHWIND's success and continued growth over three decades is its commitment to lead the industry in investing resources in system enhancements and ongoing system development that leverages emerging technologies to benefit its clients and keep Maestro on the cutting edge of hospitality automation.
Northwind knows the Internet is the fastest growing revenue channel in hospitality. According to the HSMAI Foundation report, hotel Internet gross bookings will reach close to $40 billion by 2009, representing almost one-third of all hotel revenue booked. This means to be competitive, every hotel must utilize the most sophisticated online tools to engage potential guests and motivate them to book while they are on a property's site.
Maestro's Web Connection Suite of Internet-powered functionalities gives operators total real-time control of reservations, rates and availability for leisure travelers and groups across all online sources to maximize profitability. The growing online trend is also toward more guest self service capabilities that include not just room booking, but also spa and table reservations and other amenities that increase incremental revenue. Travelers also demand dynamic packages that let them create their own customized itinerary and services while they book their reservations online. Maestro's ResWave Web booking modules build on this trend and provide operators with tools to meet guests online with spa, dining and activity reservation capability as well as dynamic packaging.
"Maestro's new facilities will enable more advanced technology development and expanded Web-based services to make our clients more successful," said Dehan. "The increasing number of services being provided over the Internet is changing the dynamics of the hospitality industry, and NORTHWIND-Maestro is changing with it."
Going to IHM/RS in New York? NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel/Motel and Restaurant Show November 8-11.
Visit NORTHWIND-Maestro at the Historic Hotels of America show in Riverside, California Nov 11-13th.
Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
About Maestro PMS
Maestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.