Hotel's New Website Increases Total Revenue by 4 Times in Just 2 Months

Kimpton Hotels' Best Western Tuscan Inn

Case Study Hotel: Best Western Tuscan Inn

Situational Analysis (pre-Milestone):
The Best Western Tuscan Inn is a Kimpton Hotels managed boutique hotel located in the heart of San Francisco. Prior to Milestone, the property had a website that was not producing much revenue. By redesigning the property's website with search engine guidelines and promoting it through different online channels, the Best Western Tuscan Inn has experienced a significant jump in web traffic and online revenue despite the unfavorable economy.

Results:
Just in January and February 2009, the Best Western Tuscan Inn's new website has already generated $75K in revenue; just in 2 months, the website has produced more than 4 times the total revenue of $17K from website in 12 months during 2008. On a month over month basis, the total number of room nights booked has increased 30 times over the previous year, despite the current economy.


Milestone Strategy
Milestone Internet Marketing followed a very strategic process in marketing Best Western Tuscan Inn online. The following steps are part of Milestone's proven online marketing strategy for driving revenue to the property:

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Milestone is the AI-native digital experience platform that makes brands discoverable in AI search. Milestone helps brands measure their visibility across ChatGPT, Gemini, AI Overviews, Perplexity, and Claude; optimize content for AI discovery; and build AI-first websites with agent-ready infrastructure that turns AI discovery into direct bookings and higher conversions.