Intelity Opens its Doors in Mexico
Intelity's Interactive Customer ExperienceÔ(ICE), an innovative in-room solution and back-end monitoring system, begins its international expansion with the opening of a Intelity office headquartered in Cancun, Mexico.
Intelity's Interactive Customer ExperienceÔ(ICE), an innovative in-room solution and back-end monitoring system, begins its international expansion with the opening of a Intelity office headquartered in Cancun, Mexico. In addition to its headquarters in Orlando, Intelity's expansion to Mexico contributes to the global outreach initiatives the company seeks to establish. The in-room solution is currently being featured at the 326-acre Hacienda Tres Ríos Resort located in the heart of the Riviera Maya. As a leader in sustainable tourism, Hacienda Tres Ríos exclusively partnered with Intelity's ICE to decrease its environmental footprint while increasing revenue and efficiencies.
"As an added feature, ICE's multililingual capabilities allow guests from around the world to order services and amenities in their own language, thus making it a perfect fit for any international property," raves David Adelson, founder and CEO of Intelity. "We are incredibly excited about furthering our global reach as we look to markets in Europe and India for future international offices."
The proven success of the system at top hotels, such as the Eliot Hotel in Boston, paves the way for the international rollout of the ICE operating system. The 95-room luxury hotel has seen an immediate impact with increased in-room dining check totals, Internet revenue, room service orders, and overall customer satisfaction. The renowned hotel has seen a dramatic return on investment and more than 50,000 toucheswith an average of 85 percent of guests using ICE.
ICE is a revolutionary in-room solution and backend monitoring system that organizes, tracks and measures all hotel activity at the touch of a button. With a customizable, branded interface, ICE allows hotel guests to arrange all services instantly via a touch screen from their guest room, laptop or mobile device.
"With the opening of our Mexico office, Intelity begins the first step of international exposure that will soon expand to other countries that see the need for a more efficient travel technology," explains Sebastian Peschko, director of business development for Intelity Mexico.
To assist guests in maximizing their visits, ICE features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.
For a live demo and more information on Intelity's ICE, visit