Meriton Serviced Apartments, Australasia’s Leading Serviced Apartments Brand, Chooses TrustYou To Manage Its Online Reputation
TrustYou, the international online reputation management leader, has been selected by Meriton Serviced Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates 13 properties around Australia's east coast, offering accommodation in studio, one-, two- and three-bedroom serviced apartments as well as its luxurious Penthouse Collection.
TrustYou, the international online reputation management leader, has been selected by Meriton Serviced Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates 13 properties around Australia's east coast, offering accommodation in studio, one-, two- and three-bedroom serviced apartments as well as its luxurious Penthouse Collection.
TrustYou will provide Meriton Serviced Apartments with reputation monitoring and guest surveys. Reputation monitoring includes an analytics dashboard that allows hoteliers to understand and act upon all guest feedback from all digital outlets (social media, travel sites, and websites), receive daily email alerts with new reviews, respond quickly to guest complaints, and track competitors.
"We pride ourselves on delivering excellent standards of accommodation to travelers and want to ensure that we maintain these exceptional standards. Working with TrustYou, we can easily monitor and react to guest feedback, allowing us to maintain our top ranking as Australasia's leading serviced apartments brand," says Matthew Thomas – National Manager of Meriton Serviced Apartments.
"Online feedback is incredibly important for travelers when choosing where to stay. TrustYou offers a 360-degree solution that allows hotels and accommodations not only to understand what travelers are saying online but also to proactively leverage this content to increase bookings and influence rankings on travel sites. We are excited about this partnership with Meriton Services Apartments and look forward to powering their online reputation management program," says Frederick Wong, TrustYou's VP of Sales, APAC.
For more information about TrustYou's online reputation management solutions, please contact Margaret Ady at [email protected].
About TrustYou
TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:
- Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
- Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
- AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.
With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations.
Learn more at www.trustyou.com.