Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US
Data Compiled from Online Reviews Showcases Hotels With Tremendous Guest Experiences
TrustYou (www.trustyou.com), the world's largest guest feedback platform, today released its first annual list of the most underrated hotels in the US. The list identifies and highlights less frequented hotels with outstanding Trust Scores in popular destination cities.
TrustYou (www.trustyou.com), the world's largest guest feedback platform, today released its first annual list of the most underrated hotels in the US. The list identifies and highlights less frequented hotels with outstanding Trust Scores in popular destination cities.
Trust Scores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities.
In the inaugural list, three hotels tied for first place, each having earned perfect scores across reviews:
- Back Bay Suites in Boston, MA
- Eagle's View Bed and Breakfast in Seattle
- Shafer-Baillie Mansion Bed And Breakfast in Seattle
Rounding out the top ten were:
- Travis Heights Modern I in Austin
- Upper Terrace Cottage in San Francisco
- Adagio Bed and Breakfast in Denver
- Soco Spaces in Austin
- Taylor House Bed and Breakfast in Boston
- Alamo Inn in San Francisco
- 11th Avenue Inn in Seattle
"This list places a spotlight on hotels that offer incredible experiences, but aren't earning the recognition they deserve," said Ellis Connolly, Chief Revenue Officer for TrustYou. "We are providing a valuable service to travelers looking for a unique, personalized trip that is off the beaten path and more closely aligns with life in the city in which they are visiting, and allowing hotels to earn the praise that they deserve."
The list was compiled using online reviews of hotels from hundreds of sources across the web, and is based only on verified reviews. Thousands of reviews were analyzed weekly, stemming back two years with more weight on more recent reviews. Hotels without a review in the last two years were excluded from the list.
For more information, visit www.trustyou.com
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.