How to manage the COVID-19 impact - Tips & Recommendations from 10 Hotel Industry Experts (Part 4)
Hospitality Net has created another curated list of the most read how-to articles to help you navigate the coronavirus disruption.
Visit the Coronavirus special coverage for a live stream of relevant news to insights, market reports, opinions, webinars and more.
1. How hotels will need to adapt Duty of Care policies for the coronavirus pandemic — By Nancy Huang
Duty of Care, which for hotels is the legal obligation to ensure the safety or well-being of its guests, has always been an important aspect for hotel operations. Though many hotels are currently closed due to the coronavirus pandemic, many hoteliers are already concerned with how they will need to exercise Duty of Care once they reopen. Not only will government standards resulting from the pandemic dictate new requirements from businesses, but the public's expectations for health and safety will also be markedly different than before.
2. How Hospitality and Retail Businesses can Survive the Coronavirus Shutdown — By René-Ojas Woltering
Policymakers around the world have enforced an unprecedented shutdown of public life to slow down the spread of the coronavirus. As a consequence, entire sectors of the economy have seen their revenues collapse to zero. At the time of this publication, it appears that the shutdown will be a matter of months rather than just a few weeks. Yet, to date, no coherent political-economic strategy exists on how businesses may potentially survive a prolonged period without any revenues. Many hospitality and retail businesses are about to be sacrificed in the name of public health.
Check-ins and check-outs are performed virtually. Before entering the hotel, guests must have their temperatures taken by one of the two nurses stationed at the hotel's entrance. Anyone with a fever is not permitted into the hotel. Only one guest is permitted to use the elevator at a time.
4. Travel and Tourism marketing should aim to understand how consumer behaviour will change post-pandemic, says GlobalData
Worldwide, this is a dark time for the travel industry. As global destinations remain closed and travel company operations continue to be wound down, the industry will increasingly look to its marketing functions to provide campaigns of hope or more simple communications to maintain their engagement with customers and let them know they are still operational, says GlobalData, a leading data and analytics company.
A hotel stay that doesn't include a breakfast buffet, an in-room minibar and a coffee station would have been inconceivable to many Americans three months ago. But the onset of the coronavirus has prompted a sea change that could alter everything from how guests check in and eat to how rooms are cleaned.
6. Hotels need to demonstrate how they can ensure highest levels of hygiene post-COVID-19, says GlobalData
The tourism sector needs to be prepared for considerable changes in consumer demands when restrictions are lifted and demand for travel returns. In particular, the lodging industry needs to be prepared for guests now demanding the highest levels of hygiene and sanitation, says GlobalData, a leading data and analytics company.
7. How will the travel industry change post-virus? What are some silver linings of the COVID crisis?
In the hospitality world, Bill Bensley needs no introduction: He's designed 200+ boundary-pushing, jaw-dropping hotels in 40 countries; he's completely redefined and "rewilded" luxury hospitality in Asia; and he's a true sustainability pioneer. And no one does it all with more humor and honesty…
COVID-19's impact on consumer opinion and behavior seemed to evolve daily throughout March, especially with the World Health Organization (WHO) declaring a global pandemic on the 11th. To understand the effects on sentiment and future international travel plans, STR captured the views of travelers across 4 key markets: the U.S., Canada, U.K. and Australia.
"The death rate in the Navy during Spanish-American War," writes Darrell Huff in his classic, How to Lie with Statistics, "was nine per thousand. For civilians in New York City during the same period, it was sixteen per thousand." The American Government used these statistics to entice young people to join the Navy, proving that, paradoxically, "it was safer to be in the Navy than out of it."
Recent surveys from sources like the Global Business Travel Association and a new BVK survey focusing on US traveler's recovery preferences show that travel's "new normal" won't look like anything we've seen before.
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