Industry Update
Supplier News16 March 2021

Hotel Mariposa Deploys Advanced Wi-Fi Network by HIS to Meet Guest Expectations for High-performance Connectivity

Upscale boutique property partners with Hotel Internet Services to ensure that guests are guaranteed a fast and reliable online experience for personal devices.

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Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the implementation of a high-speed Guest Wi-Fi service at Hotel Mariposa. A newly constructed luxury boutique property situated near some of the most popular attractions in Los Angeles, Hotel Mariposa's adoption of industry-leading Wi-Fi technology by HIS notably ensures that it gains a competitive edge in addressing the top guest priority of instant access to a fast and hassle-free online experience.

While undergoing construction, Hotel Mariposa leadership recognized that one of the most important tasks in attracting guests and maintaining a positive property reputation was to partner with a reputable network provider with proven hospitality industry expertise. After performing extensive research, Hotel Internet Services was selected due to its broad knowledge and experience in deploying Wi-Fi services that could accommodate a multitude of guest devices while still maintaining fast and high-quality connectivity. Once initiating the network implementation process at Hotel Mariposa, this included the strategic installation of Ethernet cabling and state-of-the-art Ruckus access point technology to deliver a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.

"Expectations for a high-speed hotel internet connection is so central now to the guest experience and in preserving high satisfaction rates that partnering with an established industry-specific expert such as HIS should always be one of the first priorities for any newly opening hotel," said Joyce Chu, Operations Manager at Hotel Mariposa. "After a swift and painless installation, we are extremely pleased with the results that HIS has achieved and know that their renowned customer support will continue to ensure that guests receive the highest quality in online connectivity that the industry has to offer."

With its 24/7 support services, HIS expert technicians are always readily available to diagnose and immediately resolve any network performance issue before it has the opportunity to negatively affect guest experiences. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email [email protected].

Related Product

Hotel Wi-Fi 

HIS' Wi-Fi systems allow guests to surf the internet, send e-mail, shop online, chat with friends or the office and much more. All HIS systems and services are continuously monitored for security to ensure data protection and privacy, and are maintained by Hotel Internet Services, 24 hours a day, 365 days a year.

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About Hotel Internet Services, Inc.

Founded in 2003, Hotel Internet Services, Inc. (HIS) is a leading solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24/7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.

HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 150,000 guest rooms. Based in Clearwater, Florida, HIS maintains two offices in the U.S. For more information, please visit www.hotelwifi.com.

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