Mercure Sunshine Kawana Waters Deploys GuestCast to Gain Competitive Edge in Personalized Guestroom Entertainment

BIRTINYA, Australia - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with regional supplier and internet services provider, Liveport, have been credited with enhancing in-room entertainment capabilities at Mercure Sunshine Kawana Waters with the recent installation of GuestCast. An 81-room luxury property situated on Australia’s iconic Sunshine Coast, Mercure Sunshine Kawana Waters with GuestCast can now ensure that heightened guest satisfaction includes offering a modern in-room entertainment experience that can be instantly personalized according to the expectations of individual guests.

Recognizing that many guests no longer find value in traditional satellite TV channel offerings, Mercure Sunshine Kawana Waters sought out a robust solution that could cater to widespread demands for access to personal streaming subscriptions. Leveraging its long-term partnership with Liveport as a provider of advanced online connectivity solutions, the hotel opted to implement GuestCast by Hotel Internet Services, a platform specifically designed for the streaming needs of hotel guests. Promising a user-friendly experience even for first-time users, GuestCast ensures that those staying at the property can connect personal devices to guestroom TVs using just a QR code and without involving a complicated registration process. Once they’ve effortlessly paired their device, guests can next look forward to instantly casting virtually any type of content of preference. Thanks to GuestCast’s compatibility with thousands of mobile-based streaming apps, guests can seamlessly access Netflix, Amazon Prime, Disney+, HBO Max and much more without requiring staff assistance.

Personalized experiences combined with simple, yet responsive service is a recurring theme throughout the hotel industry but now thanks to Liveport and GuestCast, we can ensure that such demands are fully met when it comes to our in-room entertainment offerings. Liveport impressed us with a swift and interruption-free installation process, while the technology itself is so easy to use that the only guest feedback received has been overwhelmingly positive. From the moment our guests arrive, GuestCast guarantees an intuitive and painless streaming experience that always lives up to individual guest preferences and expectations. John Örning, General Manager at Mercure Sunshine Kawana Waters

As a solution purposely designed for hotel environments, GuestCast also provides hoteliers with an effective method to sidestep guest concerns over privacy and potential data theft. With guests casting content from personal devices, GuestCast does not require login details for streaming subscriptions, while its advanced device isolation capabilities prevent guests from casting content to televisions located in other rooms.

About Hotel Internet Services, Inc.

Serving hospitality’s full connectivity needs since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next generation communications technology including high-speed internet access, the latest in guestroom entertainment and contactless service, IoT and security systems. Backed by 24/7 guest service monitoring and support, HIS innovations not only include cutting-edge network technology that can address the highest of guest expectations, but also includes GuestCast, the industry’s most user-friendly and advanced streaming platform proven to provide the ultimate in-room entertainment experience. GuestCast not only guarantees user-friendly interaction with features including QR code-based device-pairing abilities, but also ensures optimal performance with the GuestCast Dashboard. Featuring data-rich analytics, hoteliers can leverage the GuestCast Dashboard to not only monitor the health and usage of individual casting devices, but also gain insight into the Wi-Fi signal quality of each network access point. In addition to hotels and resorts, HIS also provides equipment and services to hospitals, casinos, military and student housing, senior living, timeshares, condos, conference centers, apartments, fitness centers and many other commercial venues.

As the industry’s most trusted go-to provider for the latest in network connectivity and IoT-based innovation, HIS is credited with successfully enhancing the online capabilities and guest satisfaction rates for countless hotels and resorts across the U.S. Headquartered in Clearwater, Florida, HIS offers services throughout North America, Australia, Latin America and Europe.

About Liveport

Liveport is a full solution provider for secure wired and wireless internet services, all supported with 24x7 guest service monitoring and support. Liveport also serves as a qualified reseller and integrator of BeyondTV services which are available throughout the APAC region, with customers ranging from a diverse range of backgrounds including hotels, resorts, student housing, condos, hospitals and many other venues. For more information or to schedule a meeting with a Liveport representative, please visit www.liveport.com.au.

Media Contact

Mark Howbrook

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