Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, has partnered with Owner Relations, a leading provider of accounting solutions for fractional and whole-ownership condominium hotels, to deliver a seamless integration to the Stoweflake Mountain Resort & Spa, a premier Vermont luxury resort that leverages a fractional ownership structure.
Stoweflake chose Stayntouch PMS and Owner Relations for a complete accounting solution that fully integrates accounting with hotel operations. Stayntouch automatically captures and syncs guest reservations, charges, and payments to Owner Relations, eliminating the need for manual human intervention. With the integration to Owner Relations, Stoweflake Mountain Resort & Spa can generate detailed reports on revenue and expenses, track maintenance expenses, and schedule routine repairs. These reports are vital for making informed business decisions, identifying trends, and forecasting future revenue.
Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and tabulating monthly totals in Microsoft Excel. By integrating Owner Relations with Stayntouch PMS, these processes have been streamlined through automation in our Owner Portal. This saves us time and resources, along with providing accurate reporting. Shannon Green, General Manager at Stoweflake Mountain Resort & Spa
High turnover and persistent labor shortages continue to affect the hospitality industry, with many properties turning to technology to increase efficiency, empower staff, and elevate service. Our recent integration with Owner Relations is a powerful tool for Stoweflake and similar fractional-ownership properties to automate many administrative tasks, gain greater visibility into their financial performance, and ultimately generate more profitability. Priya Rajamani, VP of Implementation and Support
Owner Relations’ accounting platform provides owners with an intuitive and dynamic web-based Owner Portal to quickly view statements, download documents, and submit reservations and information requests while reducing manual phone calls and mailing costs.
We are proud to have partnered with Stayntouch to support Stoweflake Mountain Resort & Spa with a robust, intuitive, and modern condo-hotel accounting software designed to meet their requirements. The integration with Stayntouch PMS has been seamless, and we see many more opportunities in the future. Brian McGeown, Operations Manager at Owner Relations
About Stoweflake Mountain Resort & Spa
The historic Stoweflake Mountain Resort & Spa sits on 50 magnificent acres in the heart of Stowe, Vermont. With 120 comfortable guestrooms and suites as well as a restaurant, spa, indoor and outdoor pools, tennis courts and nature path on the property — this family and pet-friendly resort is an ideal all-season escape. Stoweflake Mountain Resort & Spa was named the no. 2 best resort in the Northeast in the Conde Nast Traveler 2022 Readers Choice Awards.
Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch's cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit www.stayntouch.com.
About Owner Relations
Owner Relations has been providing unique software solutions for property managers and hoteliers across the world since 1992, inclusive of condo hotels, fractional hotels, timeshares, HOAs, Residence clubs and property management companies. It’s a modern, web-based browser that generates customized owner statements and reports, handles reservations, and helps process maintenance fees, tax assessments, other charges as well as generating ACH files to pay owners. Benefits include fewer phone calls, reduced mailing costs and increased owner satisfaction.
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