Luxury meets technology: Pan Pacific London adopts Shiji’s Infrasys POS to elevate service across multiple F&B venues

LONDON, UK – Shiji, the global hospitality technology leader, announced today the successful go-live of Infrasys POS at Pan Pacific London, following a rapid and efficient implementation. The installation spans 8 outlets, 11 workstations, and 19 tablets, delivering a flexible, guest-focused platform designed to support the luxury hotel’s diverse food and beverage operations.

The move is part of a strategic Pan Pacific Hotels Group initiative to unify POS technology across its global portfolio. Infrasys POS is already live in 24 Pan Pacific locations across Asia and Africa, with the London property marking the hotel groups first implementation in Europe. The new rollout covers a wide range of venues at the London location, including Straits Kitchen & Bar, Ginger Lily Bar & Lounge, in-room dining, and more.

Pan Pacific London is a property where guest expectations, service quality, and operational complexity are all exceptionally high. Infrasys POS delivers the flexibility, speed, and integrated reporting they need, while also providing a scalable platform that the entire Pan Pacific Hotels Group can build upon. Jose Angel Alvarez Guixeras, Director of Sales POS at Shiji

The decision to move to Infrasys POS was driven by the need for a cloud-based, group-wide POS solution that could adapt to multiple service types, handle high transaction volumes, and provide robust support. The system’s flexibility allows Pan Pacific London to manage everything from fine dining to in-room orders on a single platform, with the potential to integrate additional Shiji modules in the future.

Shiji’s support ensured the implementation went as smooth as possible. We needed a solution that could handle the size and variety of our London operations, deliver comprehensive reporting, and align with our global technology strategy. Jinny Chong, Vice President. Finance at Pan Pacific Hotels Group

The rollout underscores Shiji’s ability to deliver enterprise-grade technology systems to large, complex operations on accelerated timelines. With Infrasys POS now fully live, Pan Pacific London benefits from real-time data, simplified service workflows, and the scalability to meet evolving guest needs. For more information about Shiji’s Infrasys POS, visit https://www.shijigroup.com/infrasys-pos