Revinate Introduces Ivy, the Hospitality AI Decision Intelligence, Built Across Its Entire Platform

SAN ANTONIO — Revinate, hospitality's leading direct booking platform, today introduced Ivy, the artificial intelligence built across its entire platform. Unveiled at HITEC 2026 in San Antonio, Ivy is the decision intelligence layer that understands a hotel's guests, property, and brand voice - and acts on that understanding to drive direct revenue.

Ivy is not a bolt-on chatbot or a generic model with a hospitality label. She is trained on 17 years of hospitality data and 1.1 billion Rich Guest Profiles, giving her a depth of understanding of guest behavior that no general-purpose AI can match. That scale is the mechanism: the more hospitality context Ivy learns from, the sharper her decisions become for every hotelier on the platform.

"Hoteliers have always been the heroes of their properties - Ivy is the sidekick that sees what they can't," said Bryson Koehler, CEO of Revinate. "Generic AI can write a generic email. Ivy understands the guest behind it, because she's built on the deepest, cleanest hospitality data in the industry. We're not selling AI as a buzzword. We're delivering the outcomes that AI makes possible."

Working today across the platform

Ivy is already at work in two areas that hoteliers use every day:

• Revinate Chat resolves up to 80% of routine guest questions automatically, freeing staff for high-value guest interactions while capturing more direct revenue.
• Call scoring with Ivy evaluates reservation agent calls against hospitality service standards, returning more than 30 hours a month to supervisors and turning call reviews into timely, objective coaching.

Both are powered by the same underlying intelligence. As Ivy does more across the platform, each capability compounds the value of the others.

What's ahead: from assistant to strategist

Today, Ivy handles defined tasks. Revinate intends to evolve her into a teammate that anticipates a hotelier's needs - surfacing revenue opportunities hidden in the data and, over time, executing personalized guest communication at scale, automatically and aligned to each hotel's goals. The aim is to move hoteliers from managing software to directing outcomes: Ivy is designed to handle the digital labor so teams can focus on strategy and guests.

I've spent two decades watching this industry try to turn guest data into guest relationships, and the gap has always been execution. What makes Ivy different is that she's built inside the system of record hoteliers already trust, on data they already own. That's what lets us move from suggesting what a hotelier should do to doing it with them - at a scale no team could reach by hand. Frank Trampert, Chief Revenue Officer of Revinate

Ivy is on display at Revinate's HITEC booth 3418 in San Antonio, June 16–18, 2026.

Media Contact

Media Team

Media team | Revinate [email protected] +1 415 671 4703