Remington Hospitality Selects Innspire's AI-Powered Guest Journey Platform for its ONE | GT Hotel

WASHINGTON, D.C. — Innspire, a leading hospitality technology company specializing in AI-powered guest engagement and digital experience solutions, today announced that Remington Hospitality has selected Innspire's AI Concierge, AI Task Manager, and Branded Mobile App platform for ONE | GT in Grand Cayman, a Hilton partner and the only Small Luxury Hotels of the World property in the Cayman Islands. This installation marks the first luxury boutique hotel installation for Innspire in George Town, and it creates one of the most technologically advanced and AI-enabled hospitality experiences in the Caribbean.

Launching with Innspire's full AI-powered Guest Journey ecosystem, ONE | GT reflects ownership's strong vision for innovation and positions the luxury mixed-use destination among the region's most AI-forward hospitality properties. The deployment combines intelligent guest communications, automated operational workflows, mobile-first guest services, and a deeply integrated hospitality technology stack designed to enhance experiences for hotel guests, residents, and condo owners alike.

At the heart of the platform is Innspire's AI Concierge, which delivers personalized, conversational guest communications 24 hours a day across SMS, WhatsApp, and in-app messaging. Whether guests need local recommendations, dining information, extra amenities, transportation assistance, or answers about the property, the AI Concierge provides immediate responses while seamlessly escalating conversations to hotel staff whenever needed. The platform supports multiple languages and helps reduce front desk workload while maintaining exceptional service standards.

ONE | GT represents the future of hospitality, where technology doesn't replace personal service, it enhances it. From AI-powered guest communications and operational automation to a fully branded mobile experience, we're helping create a property where every interaction is more seamless, personalized, and efficient. We are proud to partner with Remington and the ownership team to bring one of the Caribbean's most innovative guest experiences to life. Anne Frye, President of Innspire

Automating Operational Workflows

Supporting hotel operations behind the scenes is Innspire's AI Task Manager, which automatically converts guest requests into actionable service tasks, routes them to the appropriate departments in real time, tracks completion status, and escalates issues when necessary. By automating operational workflows and reducing manual follow-up, the system enables associates to spend more time delivering high-touch hospitality while giving management greater visibility into service performance and operational efficiency.

Guests and condo owners will also enjoy a fully branded ONE | GT Mobile App, serving as a digital concierge, communications hub, and food-and-beverage companion from pre-arrival through to checkout. The app provides mobile check-in and check-out, in-app messaging, dining and activity reservations, food and beverage ordering, personalized recommendations, and other guest services through a single branded experience.

Soon, this deployment will include digital key functionality, fully integrated with Salto door lock technology to provide frictionless arrivals and seamless, keyless room access.

Innspire's platform also serves as the connective tissue across ONE | GT's hospitality technology ecosystem, bringing together critical operating systems into a unified Guest Journey. The deployment includes integrations with:

• Oracle OPERA Cloud PMS for reservations and property management
• Oracle Simphony POS for dining and retail transactions
• Alice for guest request management and service fulfillment
• OpenTable for dining reservations that is directly accessible through the mobile app

Connected Guest Journey

This integrated approach eliminates operational silos, improves data flow between systems, and creates a more seamless experience for guests and staff alike.

From the beginning, our vision for ONE | GT has been to create a luxury destination that embraces innovation as a way to elevate the guest experience. Innspire's platform allows us to deliver the convenience, personalization, and responsiveness today's travelers expect while providing our teams with powerful tools that enhance service delivery behind the scenes. The combination of AI Concierge, AI Task Manager, and the branded mobile app creates a truly connected guest journey while the Innspire platform delivers measurable operational benefits, strengthens communication across departments, and gives guests more control over their experience. In these ways, ONE | GT is setting a new standard for modern hospitality. Seahn Lobb-Barrera, Senior Director of Global Ops IT Systems and Transitions at Remington Hospitality

The relationship with Remington Hospitality further strengthens Innspire's growing presence among luxury hotels, resorts, and mixed-use hospitality developments seeking to combine exceptional service with next-generation technology.

New Era of George Town Luxury

ONE | GT, located at 63 Goring Ave. in the downtown business district, is an all-suite hotel fully equipped for short getaways or extended stays. Each unit encompasses full-sized kitchens with built-in appliances (including an oven, cooktop, and dishwasher), spacious private balconies or patios with lounge furniture, and separate living areas and walk-in showers.

The exclusive rooftop terrace features indoor-outdoor dining, exclusive seating, and panoramic views of Grand Cayman and the island’s only rooftop infinity-edge pool featuring VIP seating, in-pool sun loungers and breathtaking panoramic views. Dining options include the French-Mediterranean inspired elegance of Perle, the dynamic Asian-fusion flavors of Byū rooftop restaurant and bar, or charming Italian classic Café Bellini. Each dining experience is infused with local flair and global influence.

At ONE | GT, every aspect of the guest experience is designed to feel effortless, personalized, and intuitive. Our partnership with Innspire allows us to combine the warmth of Caymanian hospitality with technology that helps us better anticipate guest needs, streamline service, and create a more connected experience from arrival to departure. As we continue to establish ONE | GT as a leading luxury destination in Grand Cayman, innovation remains a key part of how we elevate the guest journey. Andrew Barlow, General Manager of ONE | GT

For details on Innspire, visit www.innspire.com.

Media Contact

Barbara Worcester

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