Agilysys to Spotlight the Power of a Connected Guest Ecosystem in the Age of AI at NoVacancy 2026
Agilysys CMO Frank Pitsikalis to deliver keynote and participate in two expert panels during Australia’s leading hotel and accommodation industry event
Agilysys SVP Frank Pitsikalis will lead a keynote and two panels at NoVacancy 2026 in Sydney, covering AI in hotel ops, evolving guest expectations, and ancillary revenue strategies.
Photo by Agilysys
SYDNEY, Australia and ALPHARETTA, GA (15 September, 2026) – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality technology solutions and services, announced that Frank Pitsikalis, Senior Vice President of Product Strategy and Chief Marketing Officer, will participate in three educational sessions at NoVacancy 2026, taking place 23-24 September at ICC Sydney.
Across a keynote presentation and two expert panels, Pitsikalis will explore some of the most pressing opportunities facing hospitality operators today, including how artificial intelligence is already being applied across hotel operations, how AI is reshaping guest expectations and how properties can unlock incremental revenue by merchandising more of the guest experience.
“AI is quickly moving from experimentation to practical application across hospitality, creating opportunities for operators to better understand guests, empower employees and make smarter decisions across the business,” said Pitsikalis. “At the same time, guest expectations continue to rise, making connected data and technology increasingly important to delivering personalised experiences while identifying new opportunities to grow revenue. NoVacancy brings together hospitality leaders from across the region, and I look forward to sharing practical approaches operators can apply as they plan for what comes next.”
The sessions being presented by Pitsikalis at NoVacancy include:
From Front Desk to Revenue: How Properties Are Using AI Right Now
Wednesday, 23 September | 10:40-11:00 a.m. | Hotel Tech Summit
In this keynote address, Pitsikalis will examine how hospitality organisations are putting AI to work today across the guest journey and hotel operation. Drawing on real-world hospitality use cases, he will explore how connected guest data, conversational AI, intelligent automation and AI-powered decision-making can help properties address labour challenges, improve productivity, personalise guest interactions and identify new revenue opportunities. Attendees will gain a practical perspective on where AI is delivering value today and the foundations operators need to scale its impact across their organisations.
Changing Guest Expectations in the Age of AI
Wednesday, 23 September | 12:15-12:55 p.m. | Hotel Tech Summit
AI is changing how consumers interact with brands in nearly every aspect of their lives, raising expectations for faster, easier and more personalised experiences. In this panel discussion, Pitsikalis will join hospitality industry leaders to examine what these changing expectations mean for hotels and resorts. The discussion will explore how properties can use technology and guest data to anticipate needs, remove friction and deliver more relevant experiences while maintaining the human connection at the heart of hospitality.
Thinking Outside the Box: Maximizing Your Revenue Beyond Your Rooms
Thursday, 24 September | 10:40-11:25 a.m. | Revenue & Distribution Summit
The guest stay represents a much larger revenue opportunity than the room alone. In this panel discussion, Pitsikalis and fellow industry experts will explore how hospitality organisations are generating incremental revenue by merchandising dining, activities, amenities, upgrades and other experiences throughout the guest journey. The session will examine strategies for using guest insights, dynamic offers and experience-led commerce to increase ancillary spend while delivering more personalised and memorable stays.
NoVacancy 2026 will be held 23-24 September at ICC Sydney Exhibition Centre in Darling Harbour. Agilysys is a Gold Sponsor of this year’s event and also will exhibit at Booth # 941, where attendees can learn how the company’s comprehensive hospitality technology ecosystem helps operators personalise guest experiences, streamline operations and maximise revenue opportunities across every stage of the guest journey.
To book a meeting with the Agilysys team at NoVacancy, or to request a complimentary guest pass, please click here. For more information, please visit agilysys.com.
About Agilysys
Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com.
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