Cloudbeds brings AI travel demand directly to hoteliers with Meta’s Muse integration
The API integration brings hotels into AI-powered travel planning with live rates and a direct path to booking, keeping the guest relationship in hoteliers’ hands.
Cloudbeds integrates with Meta's Muse AI agent to let hotels surface live rates and availability to AI-assisted travelers, routing bookings directly into the Cloudbeds PMS, rolling out in the US in Q1 2027.
Photo by Cloudbeds
SAN DIEGO, CA, - October 20, 2026 – Cloudbeds, the hospitality management system built for ambitious hoteliers who demand more, today announced an integration with Muse, Meta’s personal AI agent, giving hotels a direct route to travelers using AI to plan and book their stays. Participating properties will be discoverable through Muse with live rates and availability, with bookings completed through their own Cloudbeds Booking Engine.
As AI agents become a new route to travel discovery and booking, hoteliers face a familiar challenge: reaching guests without deepening their dependence on intermediaries. For operators already under pressure from distribution costs, connecting directly to this demand is an opportunity to protect margins and grow direct reservations. The integration brings hotels’ own booking engines into that journey, keeping the transaction and guest relationship direct.
“Every time travel discovery shifts — metasearch, mobile, now AI agents — the industry’s reflex is to let someone else own the guest and charge the hotelier for the privilege. We’re not doing that again. When an agent finds a property that runs on Cloudbeds, the booking lands where it belongs: in the hotelier’s own system, as a direct booking, with the guest relationship intact.” - Adam Harris, CEO, Cloudbeds
Muse launched in September 2026 as a personal AI agent that helps travelers plan trips, compare options and complete bookings. While Muse can access live flight inventory, hotel discovery has relied on browsing consumer travel websites. The Cloudbeds integration connects Muse directly to hotels’ live rates, availability and policies, with reservations flowing into Cloudbeds PMS as direct bookings. Hotel teams can capture this demand within their existing Cloudbeds setup, without building a separate integration or learning a new system.
The integration is scheduled to begin rolling out to Cloudbeds’ customers in the United States in the first quarter of 2027 as part of Cloudbeds’ Digital Marketing solutions.
About Cloudbeds
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.