Operations & Strategy Opinion Articles - Hospitality Net

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Opinion Article

August 25, 2023

How to Set and Achieve Realistic Goals in Hospitality

Setting goals in the hospitality industry is a pivotal practice that drives excellence, growth, and exceptional guest experiences. In this dynamic sector, which encompasses hotels, restaurants, travel, events, and more, goal setting serves as a compass to guide organizations towards success. These goals span a spectrum from operational efficiency to guest satisfaction and financial targets.

By Prince Sanders, Hospitality Managing Director, Prince A. Sanders

Opinion Article

August 23, 2023

The Experience Guests Now Expect from Your Luxury Property

Leisure travel has returned. Guests with a pent-up desire to vacation are looking to spend their money on revenge travel. These guests are looking to be spoiled with exceptional experiences at luxury properties, regardless of staffing challenges. If you hope to profit from revenge travel, you need to be able to attract and delight guests by providing them with the zero-disappointment extravagant experience they desire.

By Don DeMarinis, Senior Vice President, Sales for Agilysys Americas and EMEA, Agilysys

Opinion Article

August 15, 2023

The Q2 Business Travel Tracker Shows Business Demand is Normalizing While Cost Constraints Diminish

Business travel expectations are normalizing. In line with other travel indicators softening and consistent with prior quarters, eight in 10 business travelers expect to travel to attend conferences, conventions or trade shows in the next six months.

By Jamie Mageau, Director of Research Products, U.S. Travel Association

Opinion Article

August 10, 2023

Extended-Stay Hotels Continue to Gain in Popularity

The pandemic and hybrid work arrangements have generated strong demand for longer hotel stays, increasing the popularity of cost-effective extended-stay hotels and making them one of the fastest growing segments in hospitality. With higher margins and lower development costs than full-service hotels, extended-stay properties have the potential to generate higher returns on investment. As a result, banks are more likely to provide funding for what are perceived to be lower-volatility, higher-return hotels, particularly those associated with well-established brand families. We expect capital to continue flowing into this segment as long as outsized returns exist.

By Jack Levy, Hospitality Consultant, CBRE Hotels

Opinion Article

August 7, 2023

The Prosperous Hotelier: What is “Hospitality Financial Leadership?"

A few years ago, finding the three words "hospitality financial leadership” together in one sentence was not possible. I know because I tried to Google them in 2014 and came up with a grab-bag of ideas on leadership, consulting, courses and more. Even the words “financial leadership” revealed surprisingly little – some tidbits about CEOs and their roles, but nothing any broader.

By David Lund, The Hotel Financial Coach, David Lund

Opinion Article

August 4, 2023

How Three—or Four—Factors Have Combined to Increase Travel's Affordability

Below, we take a deep dive into the data and what it means for travel.

By Aaron Szyf, Economist, U.S. Travel Association

Opinion Article

August 3, 2023

Creating a Great Hotel Culture: Lessons from the Russia-Ukraine Conflict

The ongoing conflict between Russia and Ukraine is a tragic reminder of how quickly things can spiral out of control when leaders lose touch with their people. In business, the consequences of a toxic culture may not be as dire, but they can still be devastating to the business as a whole.

By Charles Oswald, CEO of Aperture Hotels and member, Cayuga Hospitality Consultants

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Opinion Article

August 1, 2023

Hospitality industry's new tipping system: What you need to know

How tips are distributed can quickly become a hot topic in restaurants and hotels. Employees care about justice and want to be rewarded according to their efforts. Is it fair that a server who is capable to deliver a better service than his or her colleagues (and gets more tips) has to put all the money earned in a pot that will be equally shared with other employees? Or, is it fair that a server keeps all the tips received when part of the excellent customer experience is also shaped by fellow colleagues (chefs, runners, bartenders)? None of these systems is totally fair, but they are used in many restaurants and hotels. However, research is being made into alternative ways to share tips.

By Sébastien Fernandez, Associate Professor of Organizational Behavior, EHL

Opinion Article

July 28, 2023

The Disney-fication of travel: can automated tools make guest experience magic?

A travel tech debate recently went mainstream on USA Today: if AI and self-service are taking over travel, will everything become a D-I-Y experience? The impact of automation and self-service were hot topics in hospitality circles long before ChatGPT was a thing, but when it gets mainstream coverage, it’s evidently on travelers’ minds.

By Eric Ellis, Director of User Experience, Cloudbeds

Opinion Article

July 27, 2023

Extreme tourism: Integrating ethical perspectives in boundless thrills

As the world came to a standstill, gripped by the search for the vanished submersible Titan, carrying five individuals including OceanGate's CEO on a daring mission to explore the depths of the Titanic wreckage 4000 meters below the sea, the underlying question emerged:

By Natacha Reymond, Sustainability Initiatives Coordinator, EHL

Opinion Article

July 27, 2023

Residential Concierges: An Overlooked Hospitality Niche

Living in a luxury multi-unit building has its perks: some are more difficult to deliver/achieve.

By Stephen Darling, principal of Stephen Darling Hospitality Consulting Inc. and a Vancouver–based partner o, Cayuga Hospitality Consultants

Opinion Article

July 19, 2023

As Camping Popularity Surges, RV Resorts Look to Capitalize With Hotel-Like Comforts

Over the past several years, H&LA has seen a marked increase in interest from developers and investors in campgrounds and RV resorts. RV parks are rebranding as resorts as they add more amenities. Though camping is far from a new phenomenon, its uptick in popularity during the COVID-19 pandemic helped introduce it to many first-time campers, which boosted participation to higher levels. One of the most popular pastimes in North America, camping has the added benefit for travelers of also being one of the most affordable and accessible vacation options.

By Anthony DiPonio, CHIA, Associate, Hotel & Leisure Advisors (H&LA)

Opinion Article

July 17, 2023

The Mille Club: The Upside of Crossing Four Digits in Rate

Sometimes when explaining a concept, it’s best to look at the numbers. Before going straight into using hotel rates, we’re going to start small with a bottle of run-of-the-mill wine, a product that’s also dear to our hearts and many other hoteliers.

By Larry Mogelonsky and Adam Mogelonsky

Opinion Article

June 13, 2023

The cost-of-living crisis won’t kill the business travel sector

The world is lurching from one crisis to another and the leisure sector can’t seem to catch a break. Just as forecasts showed a measured return for post-COVID travel (business or otherwise), rapid inflation and surging costs are threatening to put the brakes back on.

By Karim Malak, Chief Executive Officer (CEO), easyHotel

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Opinion Article

June 6, 2023

What Hotel General Managers can learn from Marriott International

Last month, in the setting of the stunning St.Regis Saadiyat Island Resort (Abu Dhabi), Marriott International held the first Hotel General Managers' Conference since the Covid-19 outbreak. More than 600 attendees including Anthony Capuano, President and CEO of the multi-billion dollar company, and David S. Marriott, Chairman of the Board of Directors, gathered at the conference, which was also the company’s very first event to group GMs of the entire EMEA region.

By Barbara Tucci, Teaching Assistant in Macroeconomics & Microeconomics, EHL

Opinion Article

June 5, 2023

Going Long for Hotel Longevity Part XI: An Example to Get You Started

Look at any global statistic and you’ll see that wellness for hotels is becoming popular as well as profitable ($4.9 trillion in 2019 according to the Global Wellness Institute). Our mission with this series is help hotel companies existing within any category or segment realize the best path forward for capitalizing on this booming trend.

By Larry Mogelonsky and Adam Mogelonsky

Opinion Article

June 2, 2023

Finding Heart in Hospitality

“Thrive” is a word that has guided me as a passionate hospitality leader, but there’s more to thriving than getting up every day and going to work.

By Chris Green, President, Remington

Opinion Article

May 22, 2023

Industry Perspectives: Looking Ahead for the Travel Industry

These insights and perspectives help us understand how some of the largest travel corporate players are viewing the state of the economy and its impact on the travel industry as well as the main factors they are monitoring that may hinder their continued growth.

By Jamie Mageau, Director of Research Products, U.S. Travel Association

Opinion Article

May 22, 2023

HVS Monday Musings: Leisure Markets – Hotel Sector’s Relentless Growth Engine

Leisure travel is growing relentlessly, with a paradigm shift that more and more tourists are looking to explore lesser-known, uncharted regions. Read on to know more.

By Mandeep Lamba, Dipti Mohan, and Dhwani Gupta

Opinion Article

May 18, 2023

Are we Heading Towards a New Luxury?

It does seem that there is a shift towards a new definition of luxury, particularly among the younger generation of consumers who prioritise experiences and authenticity over material possessions. This trend has been further accelerated by the COVID-19 pandemic, with “revenge travel” (a real thing!) and indulgence being more prevalent than ever before.

By Frank Schuetzendorf, Founder of Pariscape Consulting, consultant, Cayuga Hospitality Consultants