Operations & Strategy Opinion Articles - Hospitality Net

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Opinion Article

December 22, 2023

From hotels to casinos to resorts, the lesson is clear, the hospitality industry needs ethical hackers

These are undeniably boom times for the hospitality industry, with the post-COVID rebound showing no signs of slowing: according to one estimate, reservation rates are trending 11% ahead of those seen in 2022. But it is not quite time to celebrate yet. Yes, increased business is a very good thing. But the fact remains that a single cyberattack can undo all that progress in the blink of an eye, and then some—and as we've seen this year, the hospitality industry is uniquely vulnerable to this threat.

By Dane Sherrets, Senior Solutions Architect, HackerOne

Opinion Article

December 21, 2023

The return of the business traveler: forecasting the next 18 months of corporate travel

Business travel is back. Data from the Global Business Travel Association (GBTA) projects that international business travel spending will reach $1.5 trillion in 2024, surpassing peaks of $1.4 trillion in 2019. By 2027, GBTA predicts that spending will have reached almost $1.8 trillion, a 25% increase from pre-pandemic levels.

By Vivek Neb, Managing Director, APAC & MEA, Escalent

Opinion Article

December 19, 2023

Tourism Tidbits: Making Your Tourism Business Secure

Most of our clients are honest, but unfortunately travel and tourism is also a business like any other business, and despite the goodwill felt at this season, there are also safety and security challenges. There will always be some people who seek to take advantage of other people’s goodwill and graciousness. This month’s issue is meant to remind you of some of the basics in making your business secure. As in past months, Tourism Tidbits reminds you that it is not written by professional lawyers and as such it does NOT pretend to offer legal advice. Tourism Tidbits merely offers these suggestions as points of discussion for you to raise with your legal staff.

By Peter Tarlow, President, Tourism and More

Opinion Article

December 15, 2023

Insights from Accor Group Chief Strategy Officer Gilda Perez-Alvarado

In the dynamic world of hospitality, leadership and strategic vision play pivotal roles. Gilda Perez-Alvarado, known for her influential tenure as Global CEO of JLL's Hotels & Hospitality Group, now holds dual roles as Group Chief Strategy Officer at Accor and CEO of Orient Express. In a recent conversation, she shared valuable insights for hospitality leaders, drawing from her experiences to date and her perspective today.

By Josiah Mackenzie, Host and Producer, Hospitality Daily

Opinion Article

December 8, 2023

Setting up for success: what UK hotels can do to eclipse their competition

Competition amongst hotels in the UK is higher than anywhere else in Europe, with nearly half of all hotel construction occurring in the UK1. With the sector more competitive than ever, hotel owners need to be mindful of how they can stand out from the crowd and develop their hotels to meet the rapidly evolving demands of their guests.

By Giles Fuchs, Owner of the Burgh Island Hotel, Burgh Island Hotel

Opinion Article

December 4, 2023

The Mille Club: Details, Details, Details

In this installment of the Mille Club column, we are going to address some of the little things that differentiate your property. To recap, membership qualification for the Mille Club is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, you’re in!

By Larry Mogelonsky and Adam Mogelonsky

Opinion Article

November 30, 2023

View from the Top: An Interview with Shannon McCallum, VP Hotel Ops at Resorts World Las Vegas

Calling Shannon McCallum’s career a success is an understatement. As the Vice President of Hotel Operations at Resorts World Las Vegas (RWLV) – which opened in June 2021 as the newest and most technologically advanced casino resort on The Strip – she is responsible for a vast team and even greater number of guests. Yet her career traces back to humble roots in British Columbia, offering an exemplar path that any aspiring hospitality leader can learn from.

By Larry Mogelonsky and Adam Mogelonsky

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Opinion Article

November 20, 2023

What Is a Luxury Hotel by Today's Standards?

Historically, the idea of "luxury" in the travel and hospitality space has typically been associated with all the pleasures of staying at five-star hotels such as the Ritz Carlton's or Four Seasons' of the world, who are widely popularized and known for offering the most posh travel experiences.

By Kirk Pederson, COO, PM Hotel Group

Opinion Article

November 17, 2023

Four ways T&E management can keep up with business travel

The most accurate predictions are usually the most malleable. Take the contrasting Covid-era predictions that business travel, or corporate travel, would or would not fully recover.

By Nicole Radil and Lydie Charpin

Opinion Article

November 15, 2023

Redefining the Business Travel Experience: the stayAPT Suites Style

The hospitality industry has always been dynamic, adapting to the ever-changing needs and preferences of travelers.

By Jennifer Kearney, Chief Marketing Officer, stayAPT Suites

Opinion Article

November 7, 2023

The Road Ahead: How Hoteliers Can Adapt and Thrive in Uncertain Times

More often than not, owning a business feels like riding a rollercoaster – the highs are high, and the lows are low. One second, you’re at the peak of a climb, enamored with the view, and the next, you’re plummeting back down the other side, white-knuckling the restraints and questioning your decision to ever get on the ride in the first place. The ebbs and flows and the inevitable triumphs and challenges are simply your price of admission.

By Steve Lapekas, Chief Operations Officer and EVP, Business Development, Above Property Services (APS)

Opinion Article

November 6, 2023

Unlocking the Potential of the Extended-stay Hotel Segment in India

Extended-stay hotels are one of the fastest growing segments globally, but it remains a relatively niche offering in India. Read on to know more.

By Dipti Mohan, Akash Datta, and Dhwani Gupta

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Opinion Article

November 2, 2023

Video: Cracking the Hospitality Startup Code and Standout in a Crowded Market

Navigating the intricacies of the hospitality industry can be daunting, especially for startups looking to make their mark. Hotel vendors and suppliers play a crucial role in shaping guests’ experiences and pushing the boundaries of what is possible. Still, these key players often need help breaking into the hospitality vertical.

By Susan Barry and Cory Falter

Opinion Article

November 1, 2023

It’s Time To Charge Confidently (And Give Generously)

I asked Bill Walshe, the celebrated hospitality leader, advisor, board member, TED speaker - and former CEO of Viceroy Hotels - what it will take to succeed for the rest of this year and into 2024. According to him, it will come down to two things: charging confidently and giving generously.

By Josiah Mackenzie, Host and Producer, Hospitality Daily

Opinion Article

October 27, 2023

You're Helping Your Team Too Much

We know the cliché, leaders lead by example. Don't be confused, when your Team sees you rolling up your sleeves it is no doubt a culture strengthening act. We see it all the time in our industry. The leader helping strip rooms, being an extra set of hands at the front desk or helping serve at a banquet. For most of us, getting our hands dirty is second nature and is an established prerequisite to being a hotel manager.

By Jonathan Sholter, Director, Hotel Theory Inc.

Opinion Article

October 23, 2023

Business Travel Accelerating

Despite ending 2022 still 29% below 2019 levels, transient and group business travel have made considerable progress this year.

By Jamie Mageau, Director of Research Products, U.S. Travel Association

Opinion Article

October 9, 2023

Experiential Hotels – Pioneering a New Era in the Indian Travel Industry

A growing affinity towards experiential travel in India has given rise to the concept of experiential hotels, which offer guests stays that transcend the cookie-cutter hotel experience. Read on to know more.

By Mandeep Lamba, Dipti Mohan, and Dhwani Gupta

Opinion Article

October 3, 2023

Renovation Trends: Stylish, Custom & Connected

After working in the hotel industry for more than 40 years and in design and construction for the past 22 years, I’ve learned to expect the vagaries of every hotel renovation project. But the industry has moved into a new, even more challenging era when it comes to renovation.

By George Rendell, Senior VP of Architecture & Construction, Meyer Jabara

Opinion Article

September 21, 2023

Building a Comprehensive Fraud Awareness Program: Five Essential Elements

In today’s rapidly evolving and positive COVID business landscape, the specter of fraud, corporate malfeasance, and unethical behavior looms large. In response to the pandemic, many organizations reduced head count resulting in potential control deficiencies. The impact of these issues extends beyond financial loss, encompassing reputational damage, loss of employee morale, and erosion of trust.

By Kevin Doyle, Forensic Accountant and Organizational Compliance Consultant, Cayuga Hospitality Consultants

Opinion Article

September 11, 2023

The Mille Club: The Often-Forgotten Sense of Departure

For those who haven’t read the first few editions of this Mille Club series, membership qualification is simple: offer rates of more than a thousand (hence ‘mille’) dollars, pounds, Euros or equivalent. If you’re already there (or very close), or aspire to this lofty room rate level, please read on.

By Larry Mogelonsky and Adam Mogelonsky