Unlocking Travel Insights and Hospitality Partnerships with American Express
American Express’ deep consumer understanding, customer-centric approach, and strategic partnerships offer valuable opportunities for the hotel industry. From evolving luxury travel trends to the rising influence of younger generations, Amex’s research highlights how hoteliers can enhance loyalty, refine payment strategies, and create tailored experiences that attract high-value travellers. Through its extensive network and premium travel benefits, Amex – an organisational member of HSMAI Europe – also provides partnership opportunities that enable hotels to drive engagement, elevate guest experiences, and maximise revenue, as the company’s Vice President and General Manager, Global Client Group International Merchant Services, Veronique Raynaud, explains.