Christopher Chia has been appointed as General Manager at Island Shangri-La, Hong Kong
Island Shangri-La, Hong Kong is pleased to announce the appointment of Mr. Christopher Chia as General Manager of Island Shangri-La with immediate effect.
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Second GBA Smart Tourism Forum Successfully Held at the SHTM
On 17 December 2021, the Second GBA Smart Tourism Forum was successfully held online and offline at the SHTM. The Forum was organised by the SHTM and its Hospitality and Tourism Research Centre together with STR, and was supported by the School of Tourism Management of Sun Yat-sen University and the Macao Institute for Tourism Studies and sponsored by the University Grants Committee, Hong Kong Tourism Board and Pacific Asia Travel Association. The Forum was run by a group of talented undergraduate students from the SHTM's Special Events Class.
Amanda Hyndman has been appointed as General Manager at Mandarin Oriental, Hong Kong
Mandarin Oriental Hotel Group has announced the appointment of Amanda Hyndman as General Manager of Mandarin Oriental, Hong Kong, Area Vice President of Operations and Group Director of Quality & Rooms.
Turning Crisis into Opportunity: How Hong Kong’s Quarantine Hotels Build Brand Love
Surviving hotel quarantine, whether for a mandated seven, 14, or 21 days, is no easy feat. But amid challenging times for the hospitality industry, government-enforced hotel quarantine schemes all over the world – perhaps most notably in Hong Kong – have offered opportunities for hotel companies to demonstrate what “hospitality” truly means for their brand.
HNtv INSIDERS: Hotel ICON ~ The First 10 years And Beyond
A candid but in-depth discussion between Terence and Richard Hatter, GM of Hotel ICON Hong Kong, and Adjunct Associate Professor at the School of Hospitality Tourism Management – SHTM PolyU, about how Hotel ICON came to be and how it continues to live up to its name in the Hong Kong landscape. They cover a wide range of topics from putting people first and understanding the needs of the customer [CRM], EVs, CSR amid a contactless environment, and the importance of design. James Bond even gets a look-see in their discussion as they entertain thoughts of a nice Cigar to cap the session.
Hotel ICON Hong Kong - A test bed for hospitality innovation
If ever a hotel could lay claim to such a brave name - not to mention bold strapline - it would be one designed by Terence Conran, Rocco Yim, William Lim, Vivienne Tam, Barney Cheng and Patrick Blanc. It would also house one of the world's only integrated teaching facilities, with over 2,000 students, and it would be an unrivalled showcase for Hong Kong's culture. From the unequivocal brand statement – Unlike any other – to the sleek identity system and engaging guest items, Richard Hatter’s creative vision is very much in evidence at Hotel ICON. Starting from the ground upwards, Richard spent 24 months helping to strategise, design and build the ICON brand. Since its opening Hotel ICON has enjoyed considerable critical acclaim and business success.
Kristina Snaith - Lens has been appointed as General Manager at The Upper House and Pacific Place Apartment
Kristina Snaith-Lense began her career with Swire Hotels as Assistant Director of Guest Experience of The Upper House Hong Kong in 2012 and was promoted to Director of Guest Experience in 2014.
Michael J Donlevy has been appointed as Culinary Director at The Langham, Hong Kong
The Langham, Hong Kong appoints Michael J Donlevy as Culinary Director and Ng Tzer Tzun in his right-hand position as Executive Sous Chef. Together, they will lead the hotel's culinary brigade in overseeing dining operations at the 498-room luxury hotel with six restaurants and bars, private dining for guests in residence, The Langham Club Lounge, as well as catering for various creative events.
Michael Moriarty has been appointed as MD at Hong Kong Disneyland Resort (HKDL)
Mr. Michael Moriarty has been appointed as Managing Director of Hong Kong Disneyland Resort (HKDL), effective 27 December 2020.
Shifting from hard skills to soft skills in training and development in the hospitality industry - A Glass Ceiling to Shatter
Efforts to shatter the "glass ceiling" and promote women's equality in the hospitality and tourism workplace must start in universities, according to Professor Basak Denizci Guillet, Ph.D. graduate Dr Anna Pavesi, Professor Cathy Hsu and Dr Karin Weber of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. The researchers note that statistics paint a bleak picture of women's involvement at the upper levels of the hospitality and tourism industry, both in Hong Kong and worldwide. Although progress is being made in closing the gender gap, social and institutional barriers continue to prevent talented female hospitality and tourism professionals from making a meaningful contribution to management and decision-making. Capturing the real-life experiences of high-flying female executives, this pioneering study explores what can be done by universities to better prepare women to assume leadership positions in hospitality and tourism.
Hong Kong Tourism Board Launches A Standardized Hygiene Protocol To Assure Visitors Of A Safe And Healthy Stay
The Hong Kong Tourism Board (HKTB) announced today the launch of a standardized COVID-19 hygiene protocol in partnership with the Hong Kong Quality Assurance Agency (HKQAA), one of the leading conformity assessment bodies in the territory, providing unified guidelines on hygiene and anti-epidemic measures for tourism-related industries.
HK Disneyland to close one month after reopening
Hong Kong Disneyland is closing its gates again less than one month after it reopened, following a new coronavirus outbreak in the city.
Senior Personalities at Swire Hotels Progress into New Assignments
Three members of the Swire Hotels Senior Management team are progressing into new roles from 1st June 2020. Brian Williams, Toby Smith, and Dean Winter have all worked with the company for over a decade, each contributing to the launch and growth of EAST Hotels and The House Collective brands.
Marcel Holman has been appointed as Managing Director and Regional Vice President, Operations – China at The Langham, Hong Kong
Veteran luxury Marcel Holman N.A. has been appointed Managing Director of The Langham, Hong Kong and Regional Vice President, Operations - China for The Langham Hotels and Resorts where he will be driving the strategy, operations and processes for all China hotels under the luxury brand.
'Unprecedented' times to explore hotel opportunities in Hong Kong - Colliers International
The introduction of international travel restrictions and the closing of the border with Mainland China has forced Hong Kong hoteliers and investors to consider whether to buy, sell or hold, a new report from Colliers International says.
Hong Kong’s Legacy Luxury Hotel Players Join Forces to Aid in Recovery
Hong Kong's legacy hotel companies are ditching competition for collaboration with one another, as daily arrivals to the city sank to below 100 visitors per day at the start of April.
Steven Lee has been promoted to APAC Managing Director at HRS Hospitality and Retail Systems
HRS Hospitality and Retail Systems, Oracle Hospitality's largest global Platinum Partner, has announced the promotion of Steven Lee to the position of Managing Director, HRS Asia Pacific. Steven will lead HRS in this region with the remit to develop, maintain, and expand our product and service portfolio, especially in China.
What hotels can learn from Hong Kong's response to COVID-19
The hotel industry is facing a generational crisis at the hands of COVID-19, and it will likely get worse before it gets better. However, even during these hard times, there is light at the end of the tunnel. Thanks to rapid responses, many countries in Asia are already starting to see a recovery in their hotels’ direct bookings, and are regaining control and predictability around their digital marketing strategies. After comprehensive analysis of our hotel data from the start of the year, we’ve identified the countries, trends, and tactics to help hoteliers from US and Europe navigate such uncertain times.
By Rob Funnell, Content & Product Marketing Executive, Triptease
Daniel Yip of JLL receives ISHC Rising Star Award Asia at HICAP in Hong Kong
The International Society of Hospitality Consultants (ISHC) awarded Daniel Yip, Senior Vice President of Strategic Advisory and Asset Management, Asia of JLL Hotels & Hospitality the Rising Star Award during the Hotel Investment Conference Asia Pacific (HICAP) at the Kerry Hotel Hong Kong.
PolyU and University of Surrey Sign an Agreement on Joint PhD Programme Framework
The Hong Kong Polytechnic University (PolyU) and the University of Surrey (Surrey) have forged a partnership to offer Doctor of Philosophy (PhD) programmes that will allow doctoral students from various disciplines to attain a dual PhD from both institutions. The first programme will be launched in the research fields of hospitality and tourism, with further programmes to follow in other disciplines.