Mandarin Oriental Hotel Group announced the appointment of Greg Liddell as General Manager, Mandarin Oriental, Hong Kong and Area Vice President, Operations overseeing Mandarin Oriental, Macau and Mandarin Oriental, Tokyo.
Anthony Costa has been appointed General Manager of Mandarin Oriental, Hong Kong. Mr Costa began his career with the Group as Resident Manager of Mandarin Oriental, Hong Kong in January 2007. He was General Manager of The Landmark Mandarin Oriental, Hong Kong for five years before moving to the helm of Mandarin Oriental, Tokyo. During his tenure, the hotel became the first and only hotel in Japan to be awarded the prestigious Forbes Five-Star rating by the annual Forbes Travel Guide Awards.
Jan-Hendrik Meidinger brings 25 years of luxury hospitality experience to Mandarin Oriental Hotel Group. He joins The Excelsior from his most recent role as General Manager of Park Hyatt Saigon. Jan-Hendrik joined the Hyatt Group as Assistant Front Office Manager at the Grand Hyatt Hong Kong in 1999, and rose to Executive Assistant Manager, Rooms. He was later appointed General Manager of Hyatt Regency Guam in 2010. A German national, Mr Meidinger graduated from the University of Surrey, UK, majoring in International Tourism and Hospitality Management.
The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) today (28 April) announced the findings of a study on “A Decision Support System for Post-COVID Tourism Policy Formation and Monitoring”. The study developed a cloud-based social listening platform, TOUROMETER, to measure Hong Kong residents’ sentiment towards visitors and tourism development as well as visitors’ sentiment towards Hong Kong tourism.
Marriott International is pleased to announce the return of Yibing Mao, a 24-year Marriott veteran. Ms. Mao has been appointed President, Greater China. A native of Beijing who calls Hong Kong home, Ms. Mao joined Marriott in 1996. She held positions of increasing responsibility during her tenure with the company and before she stepped down in 2020, held the position of Senior Vice President & Chief Legal Counsel, Asia Pacific.
The Australian will be responsible for implementing sales and marketing strategies for both hotel and residences operations, including managing their overall sales and distribution strategies, marketing programmes, annual budgets and revenue generation.
Langham Hospitality Group has announced the appointment of Ms. Sherona Shng as Managing Director of The Langham, Hong Kong and Regional Vice President, Operations - Asia, overseeing hotels from Hong Kong to Tokyo and Jakarta.
Island Shangri-La, Hong Kong is pleased to announce the appointment of Mr. Christopher Chia as General Manager of Island Shangri-La with immediate effect.
On 17 December 2021, the Second GBA Smart Tourism Forum was successfully held online and offline at the SHTM. The Forum was organised by the SHTM and its Hospitality and Tourism Research Centre together with STR, and was supported by the School of Tourism Management of Sun Yat-sen University and the Macao Institute for Tourism Studies and sponsored by the University Grants Committee, Hong Kong Tourism Board and Pacific Asia Travel Association. The Forum was run by a group of talented undergraduate students from the SHTM's Special Events Class.
Mandarin Oriental Hotel Group has announced the appointment of Amanda Hyndman as General Manager of Mandarin Oriental, Hong Kong, Area Vice President of Operations and Group Director of Quality & Rooms.
Surviving hotel quarantine, whether for a mandated seven, 14, or 21 days, is no easy feat. But amid challenging times for the hospitality industry, government-enforced hotel quarantine schemes all over the world – perhaps most notably in Hong Kong – have offered opportunities for hotel companies to demonstrate what “hospitality” truly means for their brand.
A candid but in-depth discussion between Terence and Richard Hatter, GM of Hotel ICON Hong Kong, and Adjunct Associate Professor at the School of Hospitality Tourism Management – SHTM PolyU, about how Hotel ICON came to be and how it continues to live up to its name in the Hong Kong landscape. They cover a wide range of topics from putting people first and understanding the needs of the customer [CRM], EVs, CSR amid a contactless environment, and the importance of design. James Bond even gets a look-see in their discussion as they entertain thoughts of a nice Cigar to cap the session.
If ever a hotel could lay claim to such a brave name - not to mention bold strapline - it would be one designed by Terence Conran, Rocco Yim, William Lim, Vivienne Tam, Barney Cheng and Patrick Blanc. It would also house one of the world's only integrated teaching facilities, with over 2,000 students, and it would be an unrivalled showcase for Hong Kong's culture. From the unequivocal brand statement – Unlike any other – to the sleek identity system and engaging guest items, Richard Hatter’s creative vision is very much in evidence at Hotel ICON. Starting from the ground upwards, Richard spent 24 months helping to strategise, design and build the ICON brand. Since its opening Hotel ICON has enjoyed considerable critical acclaim and business success.
Kristina Snaith-Lense began her career with Swire Hotels as Assistant Director of Guest Experience of The Upper House Hong Kong in 2012 and was promoted to Director of Guest Experience in 2014.
The Langham, Hong Kong appoints Michael J Donlevy as Culinary Director and Ng Tzer Tzun in his right-hand position as Executive Sous Chef. Together, they will lead the hotel's culinary brigade in overseeing dining operations at the 498-room luxury hotel with six restaurants and bars, private dining for guests in residence, The Langham Club Lounge, as well as catering for various creative events.
Mr. Michael Moriarty has been appointed as Managing Director of Hong Kong Disneyland Resort (HKDL), effective 27 December 2020.
Efforts to shatter the "glass ceiling" and promote women's equality in the hospitality and tourism workplace must start in universities, according to Professor Basak Denizci Guillet, Ph.D. graduate Dr Anna Pavesi, Professor Cathy Hsu and Dr Karin Weber of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. The researchers note that statistics paint a bleak picture of women's involvement at the upper levels of the hospitality and tourism industry, both in Hong Kong and worldwide. Although progress is being made in closing the gender gap, social and institutional barriers continue to prevent talented female hospitality and tourism professionals from making a meaningful contribution to management and decision-making. Capturing the real-life experiences of high-flying female executives, this pioneering study explores what can be done by universities to better prepare women to assume leadership positions in hospitality and tourism.
The Hong Kong Tourism Board (HKTB) announced today the launch of a standardized COVID-19 hygiene protocol in partnership with the Hong Kong Quality Assurance Agency (HKQAA), one of the leading conformity assessment bodies in the territory, providing unified guidelines on hygiene and anti-epidemic measures for tourism-related industries.
Hong Kong Disneyland is closing its gates again less than one month after it reopened, following a new coronavirus outbreak in the city.
Three members of the Swire Hotels Senior Management team are progressing into new roles from 1st June 2020. Brian Williams, Toby Smith, and Dean Winter have all worked with the company for over a decade, each contributing to the launch and growth of EAST Hotels and The House Collective brands.