Following Shangri-La Hotels and Resorts’ announcement of the opening of its fourth hotel in Hong Kong, the new property, Kerry Hotel, Hong Kong, officially announces the appointment of Nicholas Smith as general manager.
Marco Polo Hotels has appointed seasoned luxury hotelier Duncan Palmer as Managing Director of its Hong Kong flagship property, the Murray Building, scheduled to open in October 2017. With over 35 years of experience in many senior management roles for luxury hotel groups worldwide including Mandarin Oriental, The Savoy and Langham Hotel Groups, Mr. Palmer is the perfect fit for the iconic landmark Murray Building nestled between the vibrant districts of Central and Admiralty. Originating from the United Kingdom, Mr. Palmer throughout his career has successfully spearheaded a number of global luxury hotel repositioning and redevelopment projects, mostly in historic and flagship properties. His earlier days with The Savoy Group saw him revitalise the heritage property The Savoy, London with a restoration programme, which resulted in the hotel’s performance significantly improving, and celebrating accolades of ‘Worldwide Hotel of the Year by Executive Travel Magazine. In addition, he also received the ‘One of the Top 10 Hotels in Europe for Service 2001’ award for The Connaught, London by Travel + Leisure Magazine. Mr. Palmer is no stranger to Hong Kong: he spent four years in Asia’s world city during his tenure with Langham Hospitality Group, as Managing Director of The Langham, Hong Kong and was Vice President Design for the group worldwide. In his new role, Mr. Palmer will be instrumental in setting a new benchmark for the luxury hotel sector. The transition from group level to Managing Director is a clear indication of his insatiable desire to transform this iconic landmark into a highly revered hotel.
Hotels should consider developing customer loyalty programmes that balance economic and social rewards to establish "sustainable relationships" with their customers, according to Dr Jin-Soo Lee, Dr Nelson Tsang and Dr Steve Pan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published study, the researchers explore how customers perceive different types of rewards and how those perceptions influence customer loyalty. Their particular concern lies in how that loyalty is expressed in terms of customer behaviour that supports the company.
Hong Kong SkyCity Marriott Hotel is delighted to announce the appointment of Angela Chan as Resident Manager. In her new role, she will be responsible for overseeing the hotel’s operation, leading and motivating the teams, delivering excellent guest service while ensuring the brand standard is met, offering a fresh perspective to employees and maximizing revenue generation.
Cordis, Hong Kong is delighted to announce the appointments of Mr. Edward Hobson as Director of Sales & Marketing and Ms. Mavis Ko as Director of Public Relations & Communications.
Cordis, Hong Kong is delighted to announce the appointments of Mr. Edward Hobson as Director of Sales & Marketing and Ms. Mavis Ko as Director of Public Relations & Communications.
Employees in the hotel sector benefit from mentoring programmes, which also benefit hotels by reducing staff turnover,according to Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers in a recently published study. The researchers show that mentoring helps less experienced employees to adapt to the organisation and cope with work-related stress. High quality mentoring, note the researchers, may be an "effective human resource strategy" for tackling various job-related issues in the hotel sector.
Cosmopolitan Hotel, Hong Kong is more than happy to share the great news of its achievement in receiving 2015 Outstanding Hotel Partner Award on May 22, 2016. Being a contemporary 4-star hotel that brings beyond thoughtful services and accommodation, this is definitely a big motivator for Cosmopolitan to continue striving for top performances.
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and Thailand Convention and Exhibition Bureau (TCEB) have recently come together to sign a Memorandum of Understanding (MOU) to collaborate and work together in the areas of Executive Education, Internship Programmes and Consultancy Services.
Fifty-three undergraduate students from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) formed an organising committee and ran HONG KONG 2016: 2nd Global Tourism & Hospitality Conference and 15th Asia Pacific Forum for Graduate Students Research in Tourism, which was held at Hotel ICON on 16-18 May 2016.
Eaton, Hong Kong is delighted to announce the appointment of Ms Leona Wong as Director of Human Resources.
Mr Adrian Zecha, founder of Aman Resorts, received the inaugural SHTM Lifetime Achievement Award from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) at a ceremony held in his honour at the SHTM's teaching and research hotel, Hotel ICON, on 19 May 2016.
Tourists deciding what photographs to take and share with others are engaging in impression management involving the presentation of an "ideal self", according to Dr Iris Lo, a Ph.D. graduate of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University who was supervised by Professor Bob McKercher of the SHTM. In a recently published study, the researchers highlight the role of social media in changing the nature of travel, as tourists increasingly post their photos online to be viewed and commented on by broad audiences. They find that through the photo selection process, tourists become engaged in a constant comparison and re-evaluation of their performance and find themselves in a "constant dilemma of who to satisfy".
Jan-Hendrik Meidinger also brings 25 years of luxury hospitality experience to Mandarin Oriental Hotel Group. He joins The Excelsior from his most recent role as General Manager of Park Hyatt Saigon. Jan-Hendrik joined the Hyatt Group as Assistant Front Office Manager at the Grand Hyatt Hong Kong in 1999, and rose to Executive Assistant Manager, Rooms. He was later appointed General Manager of Hyatt Regency Guam in 2010. A German national, Mr Meidinger graduated from the University of Surrey, UK, majoring in International Tourism and Hospitality Management.
Marco Polo Hotels – Hong Kong is pleased to announce the appointment of Mr. Raymond Chan as Director of Restaurants, Bars & Events.
Leading international hospitality provider ONYX Hospitality Group has signed a new management agreement under the serviced apartment brand Shama, to rebrand a 24-key serviced apartment in Hong Kong to Shama Midlevels, effective 1 May 2016.
Co-organised by the Tourism Administration of Guizhou Province, School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University and Gui'an New District Administration Commission and hosted by Gui'an New District Development and Investment Co., Ltd., the 10th International Forum on China Hotel Brand Development cum Asia-Europe Forum for World Hospitality and Tourism Education was successfully held in Gui'an New District, Guizhou Province, China on 21-22 April 2016, attracting more than 530 delegates from all over the world.
Fifty-three undergraduate students from the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) form an organising committee and run HONG KONG 2016: 2nd Global Tourism & Hospitality Conference (GTHC) and 15th Asia Pacific Forum (APF) for Graduate Students Research in Tourism which will be held at Hotel ICON, Hong Kong, on 16-18 May 2016.
Professor Jeannie Cho Lee, Professor of Practice (Wine) of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and Master of Wine (MW), hosted a wine masterclass today to introduce to participants the wines of the world. The masterclass was designed for those who would be interested to find out what the SHTM's Master of Science (MSc) in International Wine Management programme has to offer in terms of advanced knowledge and career prospects.
pentahotels expands its leadership team in Asia to the position of Director of Revenue Management. The lifestyle hotel group is responding to the success of the concept and the strongly growing demand in Asia. This newly created position is occupied by an employee from within the company. Siim Karu, Cluster Revenue Manager at the headquarters in Frankfurt, was therefore appointed to Hong Kong. From there, he is responsible for portfolio strategy, pricing and sales channels of the Asian hotels.