Executive Housekeeper Ryo Miura joined InterContinental Hong Kong earlier this fall after serving as Executive Housekeeper at The Landmark Mandarin Oriental Hong Kong for the past three years. Prior to that, Ryo spent four and a half years as Assistant Executive Housekeeper at the Mandarin Oriental Hong Kong. He was on the pre-opening team of the Mandarin Oriental Tokyo in 2005-2006 and has also worked at the Mandarin Oriental Miami.
Ryo is a graduate of the International College of Hospitality Management “Cesar Ritz” in Connecticut in the USA. He also has a Bachelor’s Degree in Business Management and an Associate Degree in Information Technology from Obirin University in his native Tokyo, Japan.
As Executive Housekeeper, Ryo overseas a team of 112 persons in the Housekeeping Department, which includes room butlers, supervisors, quality leaders and public area cleaners, as well as the hotel’s in-house laundry team of 28 persons. As per Ryo, “My role is to make our department and the hotel operation run smoothly and to recognise and develop our colleagues. Our Housekeeping job is not just cleaning; but also to make our guests feel happy.”