The judicial tribunal of Paris has issued an important verdict deeming Airbnb a "publisher" of the ads which appear on its site and, for the first time, requiring AirBnB to pay damages for illegal activity which took place through its platform. While AirBnB plans to appeal the decision, if the judgement stands it could have significant legal repercussions across France and Europe.
Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces that Lily of the Valley has selected Cendyn to power CRM at their luxury resort in the South of France.With eInsight CRM, Lily of the Valley will benefit from a CRM and guest intelligence solution that allows them to learn more about their guests. Collecting data from multiple sources to provide an accurate, single source of truth for each guest, eInsight CRM will provide enhanced guest profiles, automation, segmentation, and reporting to put the power of true personalization with Lily of the Valley. As the luxury resort plans to open in mid-June following the COVID-19 closure, implementing CRM now will enable them to listen to their guests, provide peace of mind and drive success through the recovery as hotels across the globe re-open."We pride ourselves on the fact that our guests are given a tailored experience throughout their stay at Lily of the Valley. A big part of this is providing a truly unique experience for them," said Manon Smagghe, Rooms Division Manager. "The only way to do that effectively now is with a truly integrated CRM system. eInsight CRM will enable us to learn more about our guests and tailor their experiences based on their preferences. Our guests' needs and safety has never been as important as it is now, so we are pleased to partner with Cendyn to help us achieve this.""Lily of the Valley is a truly unique resort, providing tailored experiences for every guest. This is the core foundation of what they do, and what makes them stand out, so we are delighted that they have chosen to partner with us to power their CRM and continue to build on that guest experience," said John Seaton, Chief Commercial Officer at Cendyn. "Using data from multiple sources and creating a single source of truth for their data will allow them to take their offering to the next level and provide a truly tailored experience throughout the travel journey."Lily of the Valley is a resort that offers so much; all guests can enjoy indoor and outdoor activities, light and delicious cuisine, and expert wellness treatments. Founded by a father and his daughter, Lily of the Valley is set between the tranquil charm of the Riviera and the bustling atmosphere of Saint-Tropez, in La Croix Valmer. The hotel takes pride of place on the hills of Gigaro, looking as if it has always been there, surrounded by unspoiled nature and with over three miles of fine sandy beaches below.
Cycas' French team is further strengthened by the appointment of Operations Directors for each of its two new Paris properties. Pierre Brochard, meanwhile has spent eight years working across Hyatt properties throughout Europe and the Middle East. He joins as Operations Director for the Hyatt Place from Hôtel du Louvre, where he has worked as Front Office Manager for the last two years.
Cycas' French team is further strengthened by the appointment of Operations Directors for each of its two new Paris properties. Looking after Hyatt House Paris Charles De Gaulle Airport, Nicolas Dubas previously spent eight years working for Cycas's first dual-branded hotel in London and graduated last December from the company's in-house 'Cyfari' leadership development programme
Béatrice Puma joined Cycas in April as the company's first Director of Sales for France, and will be a key part of the pre-opening team for the double-decker Hyatt Place and Hyatt House hotel at Charles De Gaulle Airport. With over ten years' hospitality experience, including six focused on the Charles de Gaulle and Roissy region, Béatrice is well placed to capitalise on the growing market for aparthotels around the airport, of which Hyatt House will be the first.
The École Ducasse - École Nationale Supérieure de Pâtisserie (ENSP) opened again on May 12th, closely followed on May 18th by the Centre de Formation Alain Ducasse in Argenteuil. The management prepared for the reopening of its schools with the support of its medical reference specialist in prevention and public health and devoted particular attention to the implementation of the precautionary measures issued by the authorities. Students are delighted to be resuming their classes and preparations are under way for the start of the new academic year.
France on Thursday announced measures worth 18 billion euros ($19 billion) to support its tourism sector, which has been hammered by the coronavirus crisis and resulting shutdown in beaches, leisure attractions and hotels.
The French government will join forces with the tourism industry to build an Internet site aimed winning back customers from U.S. online travel giants such as Airbnb Inc. and Booking Holdings Inc.
The restrictions imposed by the COVID-19 pandemic have severely hit the hospitality industry worldwide. In Paris, a small proportion of all hotels currently remain in operation, and the occupancy levels for these opened hotels is currently in single digits.
The coronavirus health crisis, tracked statistically in real time by Johns Hopkins University, is hitting the global economy hard and the tourism industry most of all. The World Tourism Organization (WTO) is expecting a drop in tourism revenue of 300 to 500 billion dollars in 2020, up to one-third of the 1,500 billion generated in 2019. France could lose out on up to 40 billion euros per quarter. Millions of jobs in the sector are under threat worldwide. Anne Gombault and her co-authors Claire Grellier Fouillet and Jérémy Lemarié analyse the drastic consequences of the crisis for global tourism, the strategic issues that it emphasises and the opportunity for transformation and learning that it offers.
Interview between Fabrice Collet, CEO B&B Hotels and Vanguélis Panayotis, CEO MKG Consulting. The time of a confined coffee (Le temps d'un café confiné), return on the Coronavirus crisis and its impact on the B&B Hotels group. Video of the interview in available in French.
In partnership with the French Government, Airbnb is today launching a local expansion of their Open Homes program to connect medical staff and caregivers battling the coronavirus outbreak in France with free places to stay offered by local Airbnb hosts.
As the COVID-19 situation in France has worsened, the country's daily hotel occupancy plummeted to as low as 3.3% on 17 March, according to preliminary data from STR and In Extenso TCH.Daily occupancy in the country was as high as 65.3% on 26 February and had been positioned above 30% through 12 March. However, a sharp downward trend began as the number of confirmed COVID-19 cases grew and the government implemented measures to combat the spread. STR's most recent data for 17 March showed that just three of 100 rooms on average were occupied in the country.
At 8pm, the number of people who died from COVID 19 in France was officially 91 and the number of confirmed cases was above 4,500.
Born in Saint-Etienne, France, Stéphane Gras has a Bachelor's degree in International Hotel Management from the Ecole Hôtelière de Lausanne, Switzerland. Stéphane began his career at the Waldorf Astoria in New York before joining Four Seasons Hotels and Resorts in 1999 as Assistant Room Service Manager at Four Seasons Hotel New York.
Radisson Hotel Group is proud to announce that Cour des Loges hotel in Vieux-Lyon, a UNESCO World Heritage listed district, will join Radisson Collection. The latest signing brings the Group's portfolio in France to 19 hotels and 3,280 rooms in operation or under development.
The award-winning Dutch hospitality brand Zoku announces its arrival in Paris, France, with the new Zoku scheduled to open in 2021.
Off-plan hotel leases are often complex and lengthy contracts to negotiate. The parties involved generally engage in several rounds of negotiations, and both the owner and tenant must bitterly debate the guarantees imposed by the former, whose financial stakes are high.
IHG® Hotels & Resorts (IHG®), one of the world's leading hotel companies, recently hosted the hit television show "Modern Family" in the "City of Love" while filming on-location in Paris for the show's farewell season. Crowne Plaza® Paris - République, a global flagship hotel showcasing a host of distinctive brand features, served as a key filming location for the special Valentine's Day episode, entitled "Paris," which included scenes with many of the series' principal characters.
The Hilton Garden Inn Paris Orly Airport is now open and welcoming guests. The 105-guest room hotel is the latest addition to the growing Hilton Garden Inn portfolio, one of Hilton's (NYSE: HLT) 17 market-leading brands.