What I Saw at HITEC 2026 That Nobody Else Is Talking About
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
Keycafe will demo automated key management at HITEC 2026 in San Antonio, including a live Mews PMS integration and early access preview of a Cloudbeds integration for contactless, reservation-triggered key access.
Shiji and FreedomPay are combining Infrasys POS and Astral Payments into a single Android-based mobile device, letting hotel staff manage orders and payments in one workflow across F&B and other revenue centers.
A U.S. luxury hotel group using RobosizeME automation surpassed 3,000 hours saved per month across finance, reconciliation, and back-office functions, exceeding its 600-hour target by 5x.
As the 2026 tradeshow season opens, the article argues that hotel technology must be evaluated on how well it supports frontline staff, with multilingual interfaces, mobile-first workflows, and vendor partnership as key criteria.
The digital platform helped citizenM reduce linen inventory from 8-9 PAR to 3-4 PAR, saving $680K-$1M in procurement costs across 17 hotels.
American Liberty Hospitality reports 10-15% F&B revenue increases and 10-20% faster service after deploying mobile POS across five properties.
HotelData.com report analyzing 5,000 U.S. hotels shows labor CPOR rose 12.8% in 2025, with Q4 seeing 21.1% year-over-year increase amid softening demand.
The 148-room hotel deployed IRIS Mobile Dining to compete with third-party delivery apps and reduce phone-based ordering strain on limited staff.