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Opinion Article Operations & Strategy

Family Experiential Resorts Finding Success

As travel rebounds from the disruption of the COVID-19 pandemic, family travelers are increasingly seeking unique and memorable experiences when selecting a destination. While this trend is not new, it has gained momentum post-pandemic, as many travelers are opting for indoor waterpark resort getaways in addition to other travel. This increase in demand prompted action from resorts as many reevaluated their strategies, enhancing amenities and activities – whether through new developments, renovations, or expansions – to cater to evolving traveler preferences.

Adam Zarczynski
By Adam Zarczynski, CHIA, Associate, Hotel & Leisure Advisors (H&LA)
United States
Development Opening

Avi Brosh’s Arrive By Palisociety Announces The Debut Of Arrive Albuquerque

ARRIVE by Palisociety has announced the expansion of its national portfolio with the debut of the all-new ARRIVE Albuquerque, set in the downtown core of New Mexico's largest city. Located on Central Avenue (U.S. Route 66) in downtown Albuquerque, overlooking the city's landmark Robinson Park, ARRIVE Albuquerque is at home in a six-story 1965 historic property newly reimagined with 137 guest rooms, a seasonal pool and swim club, and DWTNR Cocktail Bar & Lounge, a signature restaurant welcoming hotel guests and locals alike.

ARRIVE by Palisociety
Albuquerque, New Mexico, United States
Press Release General Management

Shatterproof Hospitality Heroes Reception Convenes 70+ Hospitality Companies and Raises $2.1M to Drive Solutions to the Addiction Crisis

Shatterproof, a national nonprofit organization and a leader in improving the way the healthcare system addresses and treats substance use disorders, honored Amanda Hite, president, STR, a CoStar Group company, with the 2025 Shatterproof Hospitality Hero Award. Hite is recognized for her courage and commitment toward raising awareness of substance use disorder and ending addiction stigma. As the seventh recipient but first woman to win, Hite sets new standards at her company and within the industry.

Shatterproof
United States
Appointment

Brock Taylor has been appointed as General Manager at Monterey Beach Hotel

Ascendant Capital Partners, a leading real estate investment and operating company, in partnership with global hotel management firm Highgate and global investment manager Centerbridge Partners, is pleased to announce Brock Taylor to the position of General Manger at Monterey Beach Hotel, a Marriott Tribute Portfolio hotel. With more than a decade of experience working in luxury hospitality and hotel management, Brock brings a wealth of expertise to his new role. As General Manager, Brock oversees strategic and day-to-day operations at the oceanfront property, including on-site management, team member engagement, and ensuring exceptional guest experiences amongst the hotel and its three dining venues.

Highgate Hotels, L.P.
Monterey, California, United States
Press Release Operations & Strategy

Crowne Plaza Hotels & Resorts Modernizes Premium Hospitality Experience across Key Americas Properties

Crowne Plaza Hotels & Resorts (Crowne Plaza) – part of the IHG Hotels & Resorts (IHG) premium portfolio – continues to roll out its bold upscale hospitality vision through recent renovations across several prominent Americas hotels. The latest projects align Crowne Plaza’s modernized offerings with guests’ emerging needs and reaffirm its standing as a leading brand at the intersection of professional and leisure travel.

IHG
United States
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Hospitality Financial and Technology Professionals (HFTP)
Appointment

Kim French has been appointed as Director of Sales & Marketing at The St. Regis Aspen Resort

The St. Regis Aspen Resort is pleased to announce the promotion of Kim French to Director of Sales and Marketing, where she will play a pivotal role in driving The Resort's continued growth and iconic reputation. While overseeing the property's development and financial success, French plans to implement sales and marketing strategies that attract new business and maintain The Resort's position as a leader within the luxury hospitality space.

St. Regis
Aspen, Colorado, United States
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Mews
Appointment

Iona Lee has been appointed as Director of Food & Beverage at Kimpton Claret Hotel

Kimpton Claret Hotel, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, announced today the appointment of Iona Lee to Director of Food & Beverage for the property. As Director of Food & Beverage, Lee will lead all restaurant and banquet operations and oversee the food and beverage guest experience at Kimpton Claret including its Italian-inspired restaurant Saverina, its 19th floor Halo Rooftop Bar and all in-room dining, as well as special seasonal activations like the Moët Chalet pop-up and the Sky Lodge at Halo.

Kimpton
Denver, Colorado, United States
Supplier News Markets & Performance

Cendyn and Amadeus Report U.S. Group Business Shows Highest Overall Index Rating in Four Quarters

Cendyn, a global integrated hotel technology and services company, and Amadeus, a leading travel intelligence and technology provider for the travel industry, today released metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). The 4Q2024 Index shows an overall health metric of 108.2 percent year-over-year (YOY), showing the highest overall index rating in four quarters. Top overall health index markets include:

Cendyn™ and Amadeus Hospitality
United States
Opinion Article Finance

The Labor Cost Squeeze

The hospitality industry in Georgia and the Southeast is at a crossroads. As the region prepares for major events—including Atlanta’s MLB All-Star Game (2025) and FIFA World Cup (2026)—hotels are gearing up for increased demand. However, operators face a major challenge: rising labor costs, stagnant employment recovery, and declining Net Operating Income (NOI).

Nic Jones
By Nic Jones, Vice President - North American Sales, Unifocus
United States
Press Release Development

Brittain Resorts & Hotels Transforms Three Premier Properties with $58 Million Investment

Brittain Resorts & Hotels (BRH), in partnership with EOS Hospitality, is redefining the Myrtle Beach hospitality landscape with a monumental investment of over $58 million in transformative renovations at three of its most beloved properties: Caribbean Resort & Villas, Ocean Reef Resort, and Compass Cove Resort. These renovations will deliver an unparalleled guest experience, blending modern comfort with the warm charm and vibrancy Myrtle Beach is known for.

Brittain Resorts and EOS Hospitality
Myrtle Beach, South Carolina, United States
Appointment

Cole Liegel has been appointed as Director of Food & Beverage at The Trail Hotel

Cole Liegel will lead The Trail Hotel's diverse culinary and beverage offerings, bringing more than 20 years of experience in the food and beverage industry. From valuable formative experience at the Michelin-starred French Laundry restaurant to leadership roles with The Summit at Dolce Hotel and the Carsella Restaurant Group, Cole's expertise in pairing flavors and crafting memorable experiences will elevate the hotel's dining experiences. As Director of Food & Beverage, he will be responsible for overseeing the hotel's signature restaurant, Oak & Ember, as well as its five unique bars, including the speakeasy-style Bourbon Vault and Embers, the lobby bar.

Schulte Hospitality Group, Inc.
Bardstown, Kentucky, United States
Appointment

Ryan Palomo has been appointed as Director of Sales & Marketing at The Trail Hotel

Ryan Palomo boasts a wealth of experience in hospitality marketing and business development, serving as director of events at The Kentucky Castle in Versailles, KY and in roles with major brands such as Marriott Hotels, Embassy Suites and Hilton. Ryan is adept at creating unforgettable experiences for guests and driving business growth.As Director of Sales and Marketing, he will oversee all aspects of sales and marketing,with a focus on establishing the property as a premier destination in the bourbon capital of the world.

Schulte Hospitality Group, Inc.
Bardstown, Kentucky, United States
Appointment

Dan Sirrine has been appointed as General Manager at The Trail Hotel

Dan Sirrine has a strong track record of more than 30 years of leadership experience, including senior roles at Marriott and Hilton properties, to his role as General Manager. Known for strategic revenue optimization and creation of high-performing teams to achieve operational excellence, Dan will oversee the day-to-day operations at The Trail Hotel, delivering the highest standards of guest service and satisfaction.

Schulte Hospitality Group, Inc.
Bardstown, Kentucky, United States
Supplier News Technology

Vagabond Inn Launches New Website to Enhance Guest Experience

Vagabond Inn, a renowned hotel chain with properties across the Western United States, has announced the launch of its newly redesigned website, https://www.vagabondinn.com/. This digital transformation marks a significant milestone in the company's commitment to providing exceptional service and value to both leisure and business travelers.

Milestone Inc.
Santa Clara, California, United States