CHICAGO — Hotel Communication Network (HCN) today announced compelling results from a guest survey conducted at a luxury hotel in downtown Chicago. ... In fact, in hotels where our advertising platform is activated, we are seeing engagement rates three to four times higher than hotels who have not activated advertising.
Adoption of AI is rapidly accelerating and emerging as the hotel industry's most consequential long-term variable as it is now embedded in systems that enhance guest experience and drives revenue and margin ... Unlike traditional website Search Engine Optimization (SEO), AI search optimization requires hotels to structure information in ways that can be easily processed by AI systems.
As the host of The Hotel Moment podcast, she interviews top players in the hospitality industry. ... sourcing as well as give your hotel a higher ranking when people are looking for hotels in the region.
“Rather than relying on third-party intermediaries, agentic distribution enables hotels to connect directly to AI-driven platforms, capture guest intent in real time and convert those interactions into ... “Emerging AI-driven distribution models have the potential to help hotels connect with guests earlier in their decision-making process and convert that demand directly.”
HIGHLIGHTS Wyndham Hotels & Resorts opened its 20th all-new construction ECHO Suites® Extended Stay hotel in Bozeman, Montana, highlighting rapid nationwide growth since the brand's 2024 launch. ... Opening 20 ECHO Suites hotels in such a short time—including our latest opening in Bozeman, in the heart of Montana's Big Sky Country—speaks to the brand's momentum and strong developer confidence.
“A fundamental shift is underway in how travelers discover and evaluate hotels, and much of it is happening beyond the reach of traditional analytics,” said Brad Brewer, Founder and Chief AI Officer of ... A new layer has emerged and it’s one where AI systems access, interpret, and evaluate hotel information in real time.
Prior to the show, attendees are encouraged to download HCN’s new industry report, “ Unlocking the Power of In-Room Tablet Advertising in Hotels .” ... And in the hotel room, that moment belongs to HCN,’ ” Donnelly said. # # #
Stephanie Smith of Cogwheel recently joined an incredible panel at the Female Founders in Hospitality Summit in New York , moderated by Saadiq Rodgers-King, an AI Transformation Consultant , alongside ... With the right culture, AI helps employees solve problems and vibe coding (like Cursor AI) has sped up development and expands their knowledge base which in turn makes them valuable.
AAHOA represents one of the most influential communities of hotel owners and operators in the industry. ... The research found that hotel owners and operators are particularly interested in AI solutions that improve financial accuracy, reduce manual work and provide clearer visibility into labor costs and operational
, the hotel participates in exactly none of that upside. ... Most importantly, this allows the hotel to finally participate in the revenue generated beyond the room.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
Before joining the opening staff of Griffin Gate, which was approximately the 125th hotel in the Marriott system, I had hardly ever even stayed at a hotel of this stature. ... I’m sure that the “Great Generation” leaders at other hotels back in 1981 spoke the same disparaging remarks as I too often hear today said about Gen Z staff.
In contrast, midscale and economy hotels can integrate scalable, touchless solutions—like meditation chairs, recovery pods, or in-room wellness kits—to make health and relaxation more accessible. ... Why is staff training crucial to implementing next-generation wellness programs in hotels?
CEO John Erhart will lead a session on AI's role in reducing manual tasks and improving financial visibility across hotel portfolios. Cary, N.C. ... — Inn-Flow , the leading all-in-one back-office solution built specifically for hotels, today announced its participation in the 37 th annual Hunter Hotel Investment Conference, taking place on March
While in-person events continue to grow in popularity, the study – produced in partnership with Grand America Hotels & Resorts – found that planners and attendees alike are demanding stronger value, greater ... Hotel and resort ballrooms remain the backbone of event infrastructure, with 84% of planners having used them in the past two years and 83% expecting to do so in the next two.
Most recently, he served as Chief Product & Technology Officer at Conexiom, where he helped scale the company to $40 million in ARR while transforming the platform into a cloud-native, AI-enabled solution ... Ani Gujrathi, Chief Technology & Product Officer at Otelier Building the Modern Data Foundation for Hotel Operations in 2026 In 2025, Otelier refreshed and relaunched two flagship products – TruePlan
GBTA-ALTOUR study of 168 travel managers reveals 32% report stricter policies today, with 64% interested in AI-generated policy explainers to improve compliance. ... Progress and Ongoing Challenges in Booking and Hotel Compliance When employees book independently, it becomes more difficult for travel programs to ensure travelers use preferred or compliant hotel options
Availability, room details, policies, and rate information are retrieved in real time from the hotel’s operational systems and delivered into AI environments in a structured format. ... “Hotels should win in the AI era by keeping control of their inventory, pricing, and guest relationships.
Hotel demand is in the fast lane in Indianapolis This potential is clearly showing up in our forward-looking demand indicators which look closely at hotel OTA and metasearch . ... Average advertised hotel prices for a standard hotel room in race week are $210 at the time of writing.
, but AI is reshaping how prominence and relevance are priced in recommendations In North America, 65% of hotels reported staffing shortages in 2025, and labor costs rose 11.2% year over year BOSTON - ... In this shift, hotels will compete for inclusion in a traveler's short list of AI recommendations—requiring a stronger digital footprint, more integrated data, and AI-native commercial and operational