Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement.
The 1,300-room property debuts redesigned rooms, reimagined public spaces, and Percy All Day café after a comprehensive renovation, with rates starting at $279.
The resort's closed loop system with Boomerang Water reduces carbon emissions by 95% per bottle and eliminates shipping through on-site bottling.
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
Sencie partners with The Bower Coronado to debut Sleep Ritual Tray, integrating scent, touch and sound elements into guest rooms to address sleep as a luxury travel priority.
Shiji's Infrasys POS earned the award based on verified customer reviews highlighting its 24/7 support for hotel and restaurant operations.
The proclamation recognizes hotel training programs that have been completed 2.6 million times since 2020 through the No Room for Trafficking initiative.
The milestone includes deployment of a full digital F&B ecosystem at Hyatt Regency Greenville, featuring mobile POS and QR ordering technology.
The invitation-only symposium on February 19, 2026 will focus on AI integration in luxury hospitality marketing and revenue optimization strategies.
ECG's analysis of 219 TripAdvisor reviews shows how institutional proximity to UIC and Rush Hospital drives 24% of guest bookings at the Chicago property.
By The Sea Resorts' Panama City Beach properties now use Canary's mobile check-in, AI messaging in 100+ languages, and digital compendium to streamline guest operations.
The survey of 500+ U.S. luxury travelers shows 79% plan to increase spending in 2026, with 60% willing to prepay for 20% discounts.
Castle's 19 Hawaii and New Zealand properties will use Canary's AI messaging, digital compendium, and dynamic upsells to enhance guest communication and unlock new revenue streams.
The example showcases how wooden key cards with embossed textures can serve as tactile brand touchpoints that reflect location and event purpose.
Choice Hotels partners with Keegan-Michael Key for its third consecutive year to launch a multi-channel campaign across TV, digital, and social platforms through 2026.
Marshall speakers are now installed in all guest rooms via Safemark distribution, extending the hotel's music-focused brand identity.
The International Luxury Hotel Association's Las Vegas conference explored how technology can enhance rather than replace human connection, with sessions covering AI automation, investment trends, and the evolution of personalized luxury service.
Hilton Anaheim's multimillion-dollar renovation integrated LED lighting, smart controls, and bulk amenities, achieving emissions reductions equivalent to removing 1,700 cars from the road.
Hard Rock expands anti-trafficking programs with 143,510 trained team members, reaching 3.2 million students through education and adding 10 new properties to their intervention network.