AI is already driving operational excellence When it comes to the hot topic of AI, we are seeing real-world impact, today. All hoteliers bar one said they are planning to invest in AI. ... In qualitative answers, hoteliers framed AI as a strategic advantage, not a luxury.
That's a harder conversation than the one the industry has been having, and it lands alongside Kempinski's CEO making the most direct argument for restraint in luxury hospitality this month: more is not ... The accountability gap, not the technology gap, is what creates board-level AI governance risk. WTTC reports travel and tourism investment surpassed $1 trillion in 2025, up 8.5% year-on-year.
The Hospitality Social Media Summit (HoSS) will bring hospitality marketing leaders to Chicago Booth London on 3 and 4 September 2026 for a two-day executive programme built around a single question: how ... a moment where everyone can make content, and AI is making that even easier.
We’re investing heavily in our loyalty platform, as well as the AI evolution. ... So we’re investing in AI agents — like on ChatGPT and the other AI platforms, we’re building in our own agents.
“The term “technification” was first used in the 1930s, but it feels more relevant than ever as AI turbocharges automation,” says Kennedy. ... experiences build loyalty and encourage online reviews that are essential in this era of AI-Powered, conversational searches.
Good governance, in a hotel as in any boardroom, was always about accountability before complexity. AI has not changed that principle. ... Source & Attribution This paper is a hospitality-specific extension of the governance argument made by Dave Berkus in “Are boards asking leaders the wrong AI questions?”
That makes it one of the most consequential functions in hospitality, even though it rarely gets discussed with the seriousness it deserves. ... The properties best positioned to benefit from AI in procurement are, unsurprisingly, the same ones that already treat documentation and structure as non-negotiable.
This matters particularly in hospitality, where the greater opportunity for AI lies not merely in automating isolated tasks, but in creating experiences that are more relevant and responsive across the ... AI experimentation and data improvement can, and should, happen in parallel.
For years, I treated that story as an example of good hospitality. Looking back, I can see that it also contained a lesson about the future of AI. ... The Future Will Not Belong to the Hotels with the Most AI The future of hospitality will not be determined by which hotel purchases the most AI or automates the greatest number of tasks.
In today’s hospitality landscape, integration is critical. ... Digital is the backbone of modern hospitality.
Travel AI's Trust Problem: Efficiency Is Rising, but Consumer Conversion Is Not Experts at Phocuswright Europe 2026 warned that AI efficiency gains in travel planning, faster itinerary generation, more ... The piece draws a direct line to hospitality: hotels granting AI agents operational authority over pricing, inventory, or guest communication without vendor incident-response commitments and enforced guardrails
Massive corporate capital expenditures in artificial intelligence (AI) infrastructure and data center construction are keeping the economy resilient. ... Venture capital investment in hospitality technology has topped $1 billion since early 2025 and is on pace to grow further in 2026, with generative AI increasingly reshaping booking, guest communications
SAN DIEGO and DENVER — Cloudbeds , the hospitality management system built for ambitious hoteliers who demand more, and Lighthouse, the AI Commercial Operating Platform for hospitality, today expanded ... Bill Daviau, VP of Partnership at Lighthouse Cloudbeds and Lighthouse first announced their strategic partnership in January 2023.
While their research has indicated that more than half (53%) of hoteliers now view AI as useful in their day-to-day roles, AI hospitality tech company Access Hospitality warns that a lack of readiness ... Champa Magesh, Managing Director at Access Hospitality, comments: "In recent months, AI conversations in the hotel industry have shifted from adoption to readiness.
Hospitality has never relied on more technology. ... The challenge is that many hotels still rely on technology that functions in isolation.
Management (CRM) & Loyalty in hospitality, has expanded its customer portfolio with two new properties in the Americas. ... Additionally, it has integrated its solutions with Shiji’s, the global leader in hospitality technology, and Zapier.
Production AI needs both — but hospitality operators will only ever be in a position to build the second. ... Mews, 2026 Hospitality Industry Outlook, December 2025. Khaled Koubaa, Who Is in Charge? Why AI Must Remain Under Human Control, 2026.
SAN DIEGO and DENVER — Cloudbeds , the hospitality management system built for ambitious hoteliers who demand more, and Lighthouse , the AI Commercial Operating Platform for hospitality, today expanded ... Bill Daviau, VP of Partnership at Lighthouse Cloudbeds and Lighthouse first announced their strategic partnership in January 2023.
I've been fortunate to interview some of the smartest people in hospitality over the years, and every once in a while a conversation keeps circling back to the same idea. ... There's a lot of anxiety around AI in hotel sales, and I get it.
. — Innspire , a leading hospitality technology company specializing in AI-powered guest engagement and digital experience solutions, today announced that Remington Hospitality has selected Innspire's ... This installation marks the first luxury boutique hotel installation for Innspire in George Town, and it creates one of the most technologically advanced and AI-enabled hospitality experiences in the Caribbean