AI is already driving operational excellence When it comes to the hot topic of AI, we are seeing real-world impact, today. All hoteliers bar one said they are planning to invest in AI. ... In qualitative answers, hoteliers framed AI as a strategic advantage, not a luxury.
The other is shrinking in absolute dollars. ... Ask an AI agent for a hotel and it returns a name in a sentence. There is no list. No badge, no label, no position three to buy. The payment rail needs none of that.
The hotels pulling ahead in luxury are the ones that have made deliberate choices about what to remove. ... Hotel boards are asking the wrong AI questions.
CoStar and Tourism Economics made significant upward adjustments to the 2026-27 U.S. hotel forecast just released at the 18th Annual Hotel Data Conference . ... The hotel industry sold a record number of room nights in the first half of the year, an increase of 11.4 million compared with 2025, while room revenue climbed by more than $5.4 billion.
The strategy exists at headquarters, but by the time it reaches the property team in a different country, something gets lost: the nuance, the platform choice, the cultural tone. ... a moment where everyone can make content, and AI is making that even easier.
So that’s the quick version of my journey to how I ended up in hotels and hospitality. [00:04:34] Karen Stephens: Right, in hotels — and specifically with independent hotels. ... So we’re investing in AI agents — like on ChatGPT and the other AI platforms, we’re building in our own agents.
“The term “technification” was first used in the 1930s, but it feels more relevant than ever as AI turbocharges automation,” says Kennedy. ... Most guests now ignore pre-arrival messaging, feeling spammed by upsell offers from every hotel in their itinerary, plus their airlines, rental car company, and OTAs trying to upsell add-on “experiences
is this: What decisions in this hotel are being influenced by AI output, and who catches it when the output is wrong? ... Good governance, in a hotel as in any boardroom, was always about accountability before complexity. AI has not changed that principle.
Where Technology Fits In The shift already underway in more forward-looking hotels and accounting units is a move away from memory-based and relationship-based buying, toward something properly data-backed ... The properties best positioned to benefit from AI in procurement are, unsurprisingly, the same ones that already treat documentation and structure as non-negotiable.
This matters particularly in hospitality, where the greater opportunity for AI lies not merely in automating isolated tasks, but in creating experiences that are more relevant and responsive across the ... AI experimentation and data improvement can, and should, happen in parallel.
The Future Will Not Belong to the Hotels with the Most AI The future of hospitality will not be determined by which hotel purchases the most AI or automates the greatest number of tasks. ... The bridge between today’s hotel and tomorrow’s hotel is already in front of you, and it is crossed one simple, meaningful step at a time.
Minor Hotels has successfully rolled out Oracle OPERA Cloud across 106 of its hotels, resorts, and branded residences in 59 countries. ... The company continues to invest in its OPERA Cloud transformation journey, with the next phase of deployments extending to hotels across Australia and New Zealand.
Real AI Containment Failures and What Hotels Must Do Now Pertlink's follow-up to its AI governance piece documents real incidents at OpenAI and Anthropic where AI agents breached containment parameters ... Avani Queenstown launched as Minor Hotels' lakeside debut in New Zealand's adventure capital, and The Aarlis Hotel Panchkula opened as IHG's first Vignette Collection in India and South West Asia.
Sixteen major hotel sale transactions in the State of Florida represented roughly $720 million in investment activity, or 19 percent of the national Q2 2026 aggregate. ... Eight major hotel sale transactions in the State of New York represented roughly $470 million in investment activity, or 12 percent of the national Q2 2026 aggregate.
Bill Daviau, VP of Partnership at Lighthouse Cloudbeds and Lighthouse first announced their strategic partnership in January 2023. ... This latest expansion brings that partnership closer to the commercial decisions hotels make every day.
Why a lack of AI readiness could be holding your hotel back Hotel teams talk about AI constantly, yet many still struggle to explain what being AI-ready actually looks like in practice. ... hotel is featured in AI search responses.
SAN FRANCISCO, CA — Canary Technologies, the leading AI platform for hotel and guest management, today announced a new integration with Host Hotel Systems, providing access to Canary's award-winning guest ... Mutual customers gain access to Canary's suite of guest and staff management solutions — including Mobile Check-In, Dynamic Upsells and AI Guest Messaging — with real-time syncing.
The challenge is that many hotels still rely on technology that functions in isolation. ... As AI and automation become more widespread, integrated technology will form the foundation of future hotel operations.
Now Now Noho, the first sleeper cabin hotel in New York, and Carimar Beach Club, a villa hotel at Meads Bay Beach in Anguilla, are implementing dailypoint’s Customer Data Platform (CDP) dailypoint’s solutions ... Now Now NoHo , the first sleeper cabin hotel in New York City designed specifically for solo travelers, is implementing, among others, the Campaign Manager, Message Center, and Loyalty Program solutions
The reasons pile up in the usual places. No platform ever supported it end to end. Hotels didn't have clean data on which features a guest would pay extra for. ... Describe your room in attributes all you like — inside IHG's front end that match runs for IHG hotels, and the traveler asking has never left the brand's walls.