Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.
RobosizeME is automating loyalty point updates and reconciliation workflows for a major U.S. gaming and hospitality operator to cut manual processing and improve player rewards accuracy.
Using a simple pretzel story, CX expert Shep Hyken argues that inconsistent service erodes customer confidence and trust, making consistency the single biggest driver of retention.
dailypoint's CDP is now live at Serena Hotels (30+ properties in Africa and Asia) for loyalty modernization, and at Mirror Lake Inn in New York, where it generated over $200K from a single email campaign.
Accor surpasses 150 franchise hotels in Australia and New Zealand, marking the Pacific as its largest and fastest-growing franchise network, with the greet brand set to launch in the region.
A Marriott Bonvoy survey of 1,731 APEC travelers finds 66% participate in hotel loyalty programs, with engagement shaped by three distinct mindsets: Loyalty Strategists, Value Optimizers, and Experience Seekers.
Hotels can build predictable revenue streams through membership models offering local access to amenities, reducing dependence on volatile room bookings and expensive OTA distribution.
A hospitality MBA graduate proposes the "touring hotel" model: a circuit of connected boutique properties sharing one guest profile, luggage logistics, and service memory across a multi-stop itinerary.
Axel Hotels grew from €2.4M to €46M revenue across 13 properties by targeting LGBTQ+ travelers through franchising, with partners seeing 40% revenue uplifts.
Cities optimize for short-term visitor metrics rather than long-term resident connection, with repeat visitation as the key indicator of urban success.
The partnership launches in seven markets including France, Germany, and UAE, allowing ALL Accor members to earn points on Uber rides and deliveries.
Uber partners with Expedia to offer hotel booking through its app, using AI tools that reportedly cut feature development time from a year to six months.
Author identifies seven common service barriers that frustrate customers and provides actionable strategies to streamline operations.
The brand added properties across six continents, from Balinese villas to Colorado dude ranches, with bonus points offered to loyalty members.
SiteMinder data shows direct bookings generate 60% higher revenue per reservation than OTA bookings, while BookBetterDirect research found direct rates beat OTAs in 59% of cases.
The piece argues that hospitality's focus on frictionless automation risks commoditizing brands by eliminating human connection moments that drive loyalty and pricing power.
Sleeping Bear Hotels reduced OTA bookings from 60% through operational streamlining, strategic partnerships, and direct booking focus.
German guests can now earn PAYBACK points instead of IHG points when staying at participating hotels, redeemable across retail partners.
Shiji's visual content platform serves 65,000+ properties and distributed 2.5 million images across 600+ channels in 2025.