Smaller restaurants and local operators are tapping into AI through affordable tools built into social platforms. ... They’ll feel like they were meant to be there, in the moment. That’s where AI has real power not in replacing creativity, but in helping us be more in tune with the people we’re trying to reach.
digital transformation across Japan’s hotel and restaurant industry. ... By bringing together AI analysis, automated response tools, and a globally proven methodology, we are enabling hotels in Japan to shift from reactive review management to data-driven service enhancement
W Scottsdale , located in the heart of the city's vibrant Entertainment District, is pleased to announce the appointment of Shelley Hall as Manager of AWAY Spa. ... In her role at W Scottsdale, Hall will oversee all aspects of AWAY Spa operations, including guest experience, treatment offerings, and strategic partnerships.
This is particularly urgent in the age of AI. Generative tools now make it too easy to copy products, messages, and visual styles. ... But in a world where AI can replicate your service scripts, your design language, and your brand voice in an afternoon, the only durable advantage is the one that cannot be copied: genuine cultural authority
In a world where every restaurant is geotagged and every moment anticipated, ultra-planned trips leave little room for the unexpected. ... Alix Boulnois, Chief Digital and Tech Officer at Accor, says: In a world where authentic connection is key, Accor embraces technology, particularly AI, as a powerful force for genuine hospitality.
In my view, none of the above can stop the rapid adoption of AI, robotics and automation technologies in our industry, in the same manner as the Luddite movement in early 19th century England could not ... managers, CRM experts, sales managers, etc., but all of these professions will have to become proficient in the use of AI tools and maximize AI implementations in their areas of expertise.
In hospitality, hotels are using AI tools to analyze booking patterns, length of stay, and on-property spending to support revenue management, marketing, and operational decisions. ... Hilton reports approximately 50% of global travelers book restaurant reservations before flights, and nearly one in five travelers plan trips around culinary experiences.
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads. ... The rollout includes Canary’s Mobile Check-In, AI Guest Messaging, Digital Compendium, Dynamic Upsells and Smart Checkout.
In recent years, massive leaps have been made in the development of humanoid robots. ... Given developments in AI and the number of companies that are starting to develop and work with humanoids, the speed of this transition is difficult to assess.
Hotels have perfected AI powered personalization online, yet the experience often falls flat on property because guest insights stay trapped in fragmented systems and are not translated into simple, actionable ... The restaurant might be aware of dietary preferences but not arrival times. Housekeeping may see “VIP” in the notes, but not why.
They were about AI reshaping how travelers discover hotels in the first place. ... And in December, we asked 27 technology leaders which hotel function their AI solutions will disrupt most in 2026 .
From mobile check-ins to curated experience platforms, the digital concierge has evolved into a powerful ally in creating personalized, streamlined, guest-led journeys. ... The key is not just in the tool, but in how seamlessly it ties into the hotel’s operating model.
First Hospitality outperformed industry benchmarks in 2025 with +3% occupancy growth and plans AI-driven search optimization tools for 2026. ... Restaurants, he added, are adapting accordingly.
WOOHOO claims to be the world's first AI-chef-led restaurant, located at the Kempinski The Boulevard Hotel in Downtown Dubai. ... The restaurant, which opened in September 2025, features a menu designed by an AI model called Chef Aiman, which analyzes data and reassembles components like texture, acidity, and umami to create unique
Effective January 1, 2026, the rebrand marks a significant milestone in the property's ongoing $75 million, multi-year renovation and its evolution as a premier luxury destination in the heart of Summerlin ... The Neighborhood Food Hall New dining concepts debuting in 2025 include ai Pazzi , ai Pazzi Pizza , and Pearls Oyster & Crudo Bar from celebrity chef Fabio Viviani; Nom Wah , the first West Coast location
, and the integration of an AI-powered chatbot that enhances continuity, personalization, and ease throughout the stay. ... Operationally, the rapid adoption of AI, from guest communication tools to review analysis and service optimization, is poised to significantly shape hospitality operations and service delivery in the
Now about one in three travelers are interested in letting AI-powered travel assistants like ChatGPT, Google Gemini Travel, and Trip.com AI help them discover properties, and they’re even letting them ... The future of direct booking in an AI-driven ecosystem The distribution landscape is shifting fast.
Agentic AI is the newest technology around AI these days - it’s very early stage and keeps evolving, almost on a daily basis Regular AI: Guest asks "What hotels have pools in Austin?" ... All in one conversation. A concierge who recommends restaurants versus a concierge who recommends AND books the table AND arranges your car. Agentic AI completes the entire task.
Innovation, sustainability and digital/AI capabilities are advancing across restaurants, hotels, catering operations and quick-service outlets worldwide, but too often in parallel rather than as a connected ... But AI remains in its early stages, constrained by poor data hygiene, legacy infrastructure, capability gaps and vendor dependence.
AI makes major inroads into travel planning Generative AI is among the fastest technologies to achieve mass adoption, with ChatGPT gaining 100 million users in just two and half months. ... Significantly, the surge in AI tool usage (per the ETC data ) coincided with a decline in travelers who said they were informed by review sites, social media, guidebooks, or personal recommendations.