To further grow in this sector, with a focus on upper upscale and luxury independent-minded hotels, Concord Hospitality debuted Opus Collection in 2021 with over a dozen hotels and restaurants in its portfolio ... Over the past few years Concord Hospitality has steadily opened new restaurants and bars in cities such as Raleigh, Washington D.C., and Milwaukee.
Many travelers may be interested in AI-driven services or wish for more personalization, but not enough to share sensitive information. ... According to a recent Pew Research Center survey , 81% of consumers think the information AI companies collect will be used in more ways than originally intended.
AI in Hospitality: Marketing vs Operations Right now, most AI adoption in hotels is happening at the guest-facing edge : Chatbots for direct booking, Automated email offers, Upselling engines. ... It can start with quick AI wins that build confidence: Staff Scheduling AI → Cuts overtime, reduces turnover, shows ROI in 2–3 payrolls.
Mobile check-ins, smart room controls, and AI-powered chatbots aren’t futuristic—they’re the new normal. But technology works best when it’s invisible. ... But in 2025, the meaning of “hospitality” has expanded.
With advances in experiential technology and AI, businesses can plan smarter, crafting memorable guest experiences that align with evolving expectations while staying budget-conscious. ... Budgeting for PXMS and Agentic AI now isn’t just about keeping up, it’s about claiming a leadership position in 2026 and beyond.
Forecasting to Inform Staffing and Service One of the clearest ways Hammock Beach puts data to work is in forecasting. ... Over time, this has built trust in the system and helped align the property around fact-based decision-making.
Rather than spending hours on research, a potential traveler can type in a few prompts, say, planning an Italian vacation focused on the best restaurants in a specific region, and seconds later, receive ... A great review starts with a personalized, memorable stay, and in an AI-driven world, delivering that experience is more important than ever.
In 1900, the Michelin tire company created a guide to restaurants and hotels with a brilliantly simple, indirect goal: to give people a compelling reason to drive their cars more, thereby wearing out their ... In hospitality, investing in people is not a soft add-on; it’s the engine that drives returns. Dr.
Future innovations : Forward-looking applications may include lightweight open standards anchored in GERS IDs that would make AI agents for businesses discoverable. ... A traveler’s AI assistant could then programmatically communicate with a hotel's AI to ask questions or make a reservation, opening a new frontier for automated travel services.
From mobile check-ins and AI-powered chatbots to smart energy systems and data-driven personalization, technology has transformed the way hotels operate and how guests engage and connect with them. ... The real opportunity lies not in choosing between tech or people, but in finding synergy between them.
‘Particularly influential’ in hotels and restaurants The customer experience is the biggest key to success in any industry. ... When a traveler books a stay in a new city, the AI-powered platform knows which types of excursions that traveler has enjoyed in the past, and provides recommendations.
With MCP: One AI prompt handles all three tasks in a single flow. Restaurant Inventory Before: Manual counts, printed reports, and emailed supplier orders. ... It allows us to move from humans-in-the-loop (where AI assists but humans retain full control), to humans-on-the-loop (where AI operates autonomously within set boundaries), and, in some cases, toward
With this in-room convenience, there was no need to get dressed to go to the hotel restaurant, lobby bar or grab-and-go counter, or even make a call to room service to satisfy a craving. ... With capabilities like predictive restocking, IoT integration, and AI-driven consumption forecasting already in development, Bartech is positioning its platform not just as a minibar solution, but as part
Many of us are members of the American Hotel and Lodging Association (AHLA) and or the National Restaurant Association (NRA) and the affiliated state organizations, and in my case, the North Carolina Restaurant ... As a reference, see the sample of examples of hotel organizations partnering with sustainability organizations (typically nonprofits) to support environmental causes generated by AI in response to a question
Here are 5 ways AI will rewrite the hospitality playbook in the years to come: 1. ... Other near-term applications we'll see more of include: AI Concierge via an app or in-lobby kiosk to help you book restaurants, find experiences, or tailor travel plans.
AI agents need information organized in specific formats, what we call machine-readable data. Without it, your property disappears from AI recommendations. ... Rate parity AI agents find the best deal across all channels in milliseconds. Any rate disparity kills your direct booking chances.
Agentic search , a term growing in popularity, refers to AI-driven tools that go beyond delivering links. They literally act on behalf of the user. ... Create “AI-Friendly” Content AI tools tend to favor clear, conversational, and factual content.
A recent article puts Agentic AI in perspective. The author wrote: Would you hire an electrician to fix your toilet? Of course not. ... The implications of these AI tools extend far beyond restaurant discovery alone.
And at this time, we didn’t quite know what was coming with AI in terms of chat, GPT, and Copilot. But quickly in that assessment, we realized Microsoft is gonna be the best platform. ... And they feel the vibrancy from other guests that are in the lobbies or at the bars, at the restaurants.
Theoretically, this should increase their visibility in AI-driven search results. However, search has evolved. ... , fall, and winter (e.g., après-ski menu in the winter, rooftop spritz cocktails in the summer) This type of content gives AI the information it needs to recommend properties in context-specific results