Noelle Nashville Amplifies Guest Experience with Marshall Speakers
Marshall speakers are now installed in all guest rooms via Safemark distribution, extending the hotel's music-focused brand identity.
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IHG Hotels & Resorts Highlights Hotel Openings in the First Half of 2026 in Greater China
IHG will open multiple hotels across Greater China in H1 2026, targeting diverse city tiers with culturally-integrated designs for varied travel occasions.
Mateja Simic Crowned World’s Best Receptionist by Bucherer 2026
Mateja Simic from The St. Regis Doha won the 30th annual competition, assessed through front office role plays and back office operational evaluations.
Quiet Luxury in Hospitality: A Brief Industry Perspective
The trend emphasizes craftsmanship and meaningful experiences over flashy branding, with sustainability naturally aligning through timeless design and low-impact operations.
Luxury Travelers Seek Authenticity Over Standardization
Survey of US travel advisors reveals luxury travelers now prioritize authentic local experiences over brand standardization, with 100% favoring sense of place.
By Arnaud Morandi, General Manager, Fauchon L'Hôtel Paris, FAUCHON Hospitality
Hotels lost metasearch. They lost mobile. AI doesn't have to be next.
OTAs spend $14 billion annually intercepting travelers in search, but AI conversations bypass those platforms, creating a window for hotels to establish direct presence.
By Adam Swart, VP of Content Operations, Lighthouse
The Future of Luxury Is Personal: Highlights from the International Luxury Hotel Association's Luxury Hospitality Conference, INSPIRE Las Vegas
The International Luxury Hotel Association's Las Vegas conference explored how technology can enhance rather than replace human connection, with sessions covering AI automation, investment trends, and the evolution of personalized luxury service.
Building Sustainable Hotel Operations for the Modern Traveler
Hilton Anaheim's multimillion-dollar renovation integrated LED lighting, smart controls, and bulk amenities, achieving emissions reductions equivalent to removing 1,700 cars from the road.
By Steve Karwoski, Area Director of Property Operations, Hilton Worldwide, Hilton
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of Luxury Family Hotels shares operational strategies including pre-arrival guest contact, integrated childcare, family-inclusive spa access, and specialized dining arrangements.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Where Nature Opens the Door: Wooden and Bamboo Key Cards in Zen Hospitality
Explores how wooden and bamboo key cards enhance the guest experience in Zen-inspired hotels through natural materials that align with mindful hospitality principles.
Stay Launches Corporate App to Help Hotel Groups Own the Mobile Channel and Drive Direct Bookings
Early adopters include Barceló, H10, Palladium, and Vincci, with the SaaS solution enabling corporate app launches without large development teams.
Canary’s AI Voice Recognized as Best Hospitality Solution by HotelTechReport
Canary's AI Voice solution automates guest calls 24/7, reducing hold times and routing requests intelligently for hotels.
European hoteliers: Here are your 2026 hospitality trends
Revinate's Dylan Cole breaks down how 2026 hospitality trends like personalization and tech integration solve different regional challenges across European markets.
Karen Stephens in conversation with Dylan Cole
Customer Experience Without Conditions
The author argues that exceptional customer service must be unconditional, delivered consistently regardless of how customers behave or respond.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Hard Rock International and Seminole Gaming Sustain Commitment to Prevent Human Trafficking in the Hospitality Industry with New Global Initiatives and Expanded Programs
Hard Rock expands anti-trafficking programs with 143,510 trained team members, reaching 3.2 million students through education and adding 10 new properties to their intervention network.
ALL Accor unveils the 8 trends set to redefine experiential travel in 2026
Accor's study of 4,300 travelers across nine countries reveals eight emotion-driven travel trends for 2026, with 25% wanting searches to start with mood rather than destination.
SuitePad Named Best In-Room Tablet at the 2026 HotelTechAwards for the 7th Year
SuitePad wins its seventh consecutive HotelTechAward based on verified hotelier reviews and performance data across integration, adoption, and support metrics.
Nestor Stay Grows Booking Value 62% and Direct Bookings 168% after Using AI Tools on Apaleo
London-based group used AI tools via Apaleo's open API platform to automate guest communications, review analysis, and voice bookings across 14 properties.
Bookboost Wins 3rd Place in the 2026 HotelTechAwards for Guest Messaging Software
Bookboost ranked third globally among 200+ hotel tech products, with verification from actual hoteliers using the platform.
RoomPriceGenie Wins First Place for “Best Revenue Management System (RMS)” in the 2026 HotelTechAwards
RoomPriceGenie also won "Best Place to Work" and secured $75M investment from Five Elms Capital in 2025.