Hotel Architect AI Playbook and Toolkit
Pertlink's manifesto advocates for AI as a design discipline to prevent operational failures by testing scenarios and exposing risks during the planning phase.
Search
More reviews, more bookings: A complete guide to online reputation management for hotels
The guide outlines six steps for hotels to leverage reviews for bookings, from monitoring feedback to automating responses across platforms.
By Femke Nollet, Content Specialist, Lighthouse
Millennium Hotels & Resorts and IHCL Join Hands on a Global Loyalty Partnership
The partnership connects MyMillennium's 145+ hotels with Taj InnerCircle, offering members reciprocal 10% discounts across both global portfolios.
Millennium and IHCL
Winning over OTA guests with trust and convenience in the website and CRM
The article provides tactical strategies for reducing OTA dependence through website improvements and personalized CRM campaigns that build trust and convenience.
roommaster Recognized for User Experience Excellence by SoftwareSuggest in 2025
SoftwareSuggest awarded roommaster based on verified reviews and interface quality for its all-in-one hotel management platform.
Business Continuity Playbook
The protocol enables hotels to maintain operations during system outages through coordinated departmental procedures and offline tools.
'Every day something's coming down the pipe': How the CEO of Booking Holdings responds to a crisis
Booking Holdings CEO Glenn Fogel shares his crisis management playbook after navigating 20+ years of global disruptions including 9/11, pandemics, and wars.
The Smart Office Manager AI Toolkit
Pertlink's toolkit provides practical AI frameworks using ChatGPT and similar tools to help managers improve decision-making in hiring, planning, and operations.
Cheers to 25 Years of Gratitude and Growth
Agency founder DJ Vallauri reflects on 25 years of business growth, thanking long-term team members and hotel partners while highlighting $6,000+ in charitable donations.
HVS Europe Hotel Transactions Bulletin - Week Ending 19 December 2025
This weekly bulletin covers 13 major hotel transactions across Europe totaling over €600 million, including Trinity's Barcelona acquisition and Leonardo's German portfolio expansion.
Hotel Profitability in Transition: Cost Pressures and Budgeting Priorities for 2026
HVS analysis shows GOP margins declining across all property types as wage inflation and brand standards outpace ADR growth, requiring active asset management to protect profitability in 2026.
By Marcus Lee, Executive Vice President, Development, HVS
The 2026 Hotelier’s Planning Calendar: Track Hotel Operations Deadlines & Industry Events
Otelier's 2026 calendar tracks operational meetings, budget cycles, staffing reviews, and industry events for hotel managers and finance teams.
Sonesta Grows NPA Franchise Portfolio with the Transition of 45 Hotels
NPA acquired 45 properties from Sonesta's managed portfolio sale, with plans to add 10 more hotels over 36 months.
First Hospitality’s Outlook: What’s Next for Hotel Stays in 2026
First Hospitality outperformed industry benchmarks in 2025 with +3% occupancy growth and plans AI-driven search optimization tools for 2026.
Redefining Hospitality Through Sustainability and Innovation
Iberostar details its comprehensive Wave of Change sustainability program, including 70% landfill waste reduction, coral restoration projects across eight nurseries, and renewable energy operations in Spain and Brazil.
By Erika Harms, Global Director of Sustainability, Iberostar Hoteles
Cloudbeds Partners with Traversing.ai to Deliver AI-Powered Guest Communication and Review Management to Hotels Worldwide
Integration combines Cloudbeds' hotel management platform with AI-powered contact center technology, promising four-fold increases in direct bookings through automated guest communication and review management.
PC Hospitality adopts Shiji’s technology platform to strengthen technology and distribution capabilities
PC Hospitality will implement Shiji's PMS, distribution, and POS solutions across its portfolio to support expansion plans and improve operational efficiency.
AHLA statement on the Senate introduction of the American Franchise Act
AHLA supports legislation that would protect the franchise model supporting nearly 3 million hospitality jobs nationwide.
How hotel automation can help us be more human
WestCord Hotels' approach shows how thoughtful automation reduces administrative burden, allowing staff to focus on genuine guest service rather than repetitive tasks.
Mews product update helps hotels do more with leaner teams and tighter margins
The update includes real-time financial reporting, automated billing, multicurrency payments, and enhanced system integrations to address staffing shortages and margin pressure.