"AI in hospitality" - Search

June 24

From Strategy to Execution: What HSMAI and HITEC Revealed About Hospitality’s Next Chapter

Last week in San Antonio, I had the opportunity to attend both HSMAI (Hospitality Sales and Marketing International) and HITEC (Hospitality Industry Technology Exposition & Conference), two events that ... Others are still experimenting and learning where AI creates value or possibly risk. Most are somewhere in between. That spectrum revealed something important.

By Kirsten Mosco, CHDM, Vice President of Media and Communications, Newport Hospitality Group

Opinion Article Technology

June 24

Why Hotel Linen Management Is Stuck in the Past — and What to Do About It

But the true cost is almost never calculated in full. ... The hospitality industry has transformed itself in nearly every other dimension.

By Mike Rispoli, VP of Product Management, Laundris

Supplier News Sales & Marketing

June 24

Travel Media Group’s Respond & Resolve™ Celebrates 10 Years of Responding to Hotel Guest Reviews

Since its launch in 2016, Respond & Resolve™ has become a trusted extension of hotel operations for thousands of properties worldwide, including the industry’s most elite hospitality brands. ... As online reviews have become one of the most influential factors in travelers' booking decisions, Respond & Resolve™ has evolved alongside the hospitality industry.

Travel Media Group

Opinion Article Sales & Marketing

June 24

How to Run AI Max Without Putting Your Brand at Risk (The Swimlane Architecture)

Brand Hallucinations AI Max generates headlines in real time based on the signals it detects in the query. ... Negative keywords are not a refinement in the AI Max context. They are a structural requirement.

By Influence Society, Agency, Influence Society

Opinion Article Human Resources

June 24

Train Your Team To Intentionally Communicate Hospitality Vibes

Increasingly, I’ve been covering the concept of hospitality vibes as being foundational for helping our hotel training workshop clients create guest loyalty that stands out from competitors in the “room ... vibe of hospitality.

By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)

Opinion Article Technology

June 24

The Operating Layer

But the experience is human — and in 2026, that is the whole strategy. Made with the help of various AI tools, but with a HITL Pertlink Limited — Hospitality technology & AI. ... Source data: Amadeus Insights, Hospitality in 2026 (global & APAC editions).

By Terence Ronson, Founder & Managing Director, Pertlink Limited

Ad #1 Hotel PMS

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Mews

Opinion Article Human Resources

June 24

The Warmth Behind the Technology — Why AI Will Make Hospitality More Human, Not Less

The wages rise not because AI is generous. They rise because, in an AI-saturated industry, the human is the moat. 4. ... The Dual-Layer Industry of the Next Decade The hospitality and tourism industry of the 2030s will likely look bimodal: The strategy layer — small in headcount; designs the AI systems, the brand narrative

By Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC

Ad Tambourine One

All you need is one.

Some call it a website with a booking engine built in. Some call it a booking engine with a website built in. We call it One.

Tambourine

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

Mews

HN Brief

Editorial Article

June 23

AI Can Find Your Hotel But Won't Recommend It, Low Turnover Masks Rising Disengagement

AI can find your hotel, but it stops short of recommending it Hotels lead travel sectors in AI machine readability at 73%, yet that visibility does not convert into recommendations. ... Travel buyers are about to lean much harder on AI A GBTA and Radisson Hotel Group survey of 258 travel managers finds that AI use in hotel RFPs is set to climb from 32% to 69%.

Hospitality Net

Press Release Sales & Marketing

June 23

HMA crowns 2026 award winners at annual celebration

Part of HOSPA, the Hospitality Professionals Association, the HMA’s annual awards ceremony brings together leading hospitality professionals from across the sector to recognise the exceptional impact of ... the Woods Social Media Campaign of the Year (sponsored by GuestRevu) Winner: Barons Eden – The Perfect Blackout Innovative Use of AI in Marketing (sponsored by Screen Pilot) Winner: Corinthia Hotels:

HOSPA

United Kingdom

Opinion Article Technology

June 23

HITEC 2026 Was the Show Where Agentic Governance Reached Centerstage

Everyone knew that ‘AI’ would be the buzz word, but for this iteration in San Antonio, the mission was to get a glimpse of which companies actually had the goods. ... In short, AI agents are infrastructure, and fast movers can reap big rewards. I’m keeping this one brand-agnostic but needless to say, some vendors are definitely better than others.

By Adam Mogelonsky and Larry Mogelonsky

San Antonio, United States

Opinion Article Sales & Marketing

June 23

Why the Best Hospitality Vendors May Never Even Get Considered

The decision-making process in hospitality has fundamentally changed, but many vendors are still selling like it’s 2019. ... The Hospitality Vendors That Will Win Next I don’t think hospitality sales is disappearing. Far from it. Relationships still matter deeply in this industry.

By Susan Tucker, Partner & COO, The Lure Agency, Lure Agency

HN Podcast

Podcast General Management

June 23

Stefano Cuoco of Miramis on Blending Italian Soul with Swedish Precision, and Why Hospitality's Future Is Entertainment

"I was lucky enough to start my hospitality career peeling apples as a helper in the pastry section of the Hotel Hilton in Rome," he says. ... Technology, in this framework, exists to amplify the human side of hospitality rather than to replace it.

Stefano Cuoco in conversation with Adam Mogelonsky

Opinion Article Human Resources

June 23

The Great Stay

Hospitality is sprinting in the same direction: AI screening, video assessment, automated rejection. ... Pertlink Limited · Hospitality Technology & AI Consultancy

By Terence Ronson, Founder & Managing Director, Pertlink Limited

Press Release Human Resources

June 23

More Than Half of Young US Hospitality Workers Would Give Up 5% Pay Raise to Feel More Confident

The findings come from Attensi’s Motivation and Skill Mastery in the Workplace 2026 study, a survey of 505 workers challenging foundational assumptions about what drives employee performance in the age ... of AI-powered training programs.

Attensi

Press Release Technology

June 22

Technology that bends to you: Scaling with the Cloudbeds API

Every hospitality business is different. ... Powering growth through custom development In Malta, software engineer turned hospitality entrepreneur Alessio Ripanti has built one of the country’s fastest-growing accommodation portfolios.

By Ricky Schoeman, Content Marketing Specialist, Cloudbeds

HN Brief

Editorial Article

June 22

AI Hospitality Alliance Launches to Steer Adoption, Free Breakfast Earns BWH £13.1M

A new body wants to govern how hotels adopt AI The AI Hospitality Alliance has launched as an independent, neutral body to guide responsible AI adoption across the industry. ... Falling AI costs shift the advantage to judgement Terence Ronson argues that as the price of AI software keeps dropping, the edge in hospitality moves away from buying technology and towards organisational

Hospitality Net

Opinion Article Technology

June 22

The Question That Is Quietly Holding Hotels Back From AI

AI is the first major technology in hospitality history that becomes more useful the less it is delivered, and the more it is grown from inside the operation. ... AI is opening exactly that space for hospitality, and it is opening it in two directions at once. First, it lets you compete more effectively for the guests already in your existing market.

By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach

Opinion Article Technology

June 22

Every Hotel Could Now Be a Software Company

When building software stops being the hard part, the edge moves to judgement — and hospitality is next in line. ... That is AI Literacy in its most practical form: not knowing how the model works, but knowing how to ask.

By Terence Ronson, Founder & Managing Director, Pertlink Limited

Press Release Technology

June 22

The AI Hospitality Alliance Declaration

in hospitality. ... AI developments AI Hospitality Summit – our in-person flagship conference A Commitment We recognize the scale of this undertaking.

AIHA

HN Brief

Editorial Article

June 19

Hotels Are Legally Liable for Their AI's Mistakes, Hotels No Longer Set Their Own Prices, HITEC 2026 Closes with 6,100 Attendees

Break It Before They Do: Hotels Are Legally Liable for AI Failures Pertlink argues that hospitality operators carry direct legal liability when AI systems on their platforms fail, pointing to the Air Canada ... Read the wrap-up → Signals Booking.com supported €691 billion in European economic activity in 2025.

Hospitality Net