Operational Intelligence in hospitality has come a long way. ... The only thing standing in our way is figuring out the exact wording of our AI prompts, but that’s a topic for a different article. ☺
AI powered reservation agents are working right now in the travel and hospitality industry and they work really well with real human agents. ... The AI agents can speak multiple languages and are so human-like that some customers have asked to meet the agent when they check in.
She is set to redefine standards in luxury cruising. ... The world’s largest sailing yacht sets sail in June 2026, cruising first in the Mediterranean and Adriatic that summer, before a transatlantic to the Caribbean.
Mews Smart Tips uses AI to analyze guest profiles, reservations, notes and even integrated external review platforms to surface critical insights in real time. ... This feeds into AI-driven insights, helping your team anticipate preferences and tailor interactions in real time.
While average daily rate (ADR) growth is trailing inflation in 2025, occupancy remains relatively steady, which signals underlying resilience in the sector. ... AI in Travel Planning Artificial intelligence is gaining traction, especially among younger travelers.
In a recent podcast on dojo.live, I spoke about the game-changing role of a unified data layer in staying competitive, especially in an era driven by AI and other emerging technologies. ... AI and other models can personalise experiences in a way that is thoughtful and not invasive, ultimately building trust while respecting privacy. Data is the new oil.
The key challenge will be how AI can “still manage to keep the magic in” while removing human interaction, especially in an industry “based on human to human interaction.” ... in guest experience.
Because as I explain in both books Hospitality 2.0 and Hotel Tech 101 , the franchise model is basically the hospitality industry's version of trying to run a restaurant with three chefs who all hate each ... Every decision is grounded in how it affects the bottom line, not how many heads were in beds on a Tuesday.
Taking advantage of advances in AI technologies, HCN has developed an industry breakthrough by creating the first human-looking AI Concierge persona capable of addressing guests individually with full ... features (such as direct in-room messaging/marketing, hotel and local restaurant meal delivery, AI-based itinerary planning, merchandising, event communication, guest surveys, interactive city guides,
AI can create tailor-made suggestions based on the guest’s trip purpose, type, check-in date, and even the weather. ... Analytics & Recommendations: AI as a Strategic Advisor AI in hotels isn't just about automation or pretty images. Its real power lies in becoming a source of insight - not just a tool.
For example, in the past, I was a regular participant at the International Hotel and Lodging Show in New York City and the National Restaurant Show in Chicago. ... Additional trends and observations noted in the literature include that virtual and in-person events can go hand in hand, venue selection aligns with experience, AI is key, using technology can bring events
When teams feel safe to explore, they become more invested and more creative in how they use AI. 4. Training Training is the bedrock of sustainable AI adoption. ... In short, AI literacy is the gateway to strategic advantage.
Robots are another visible application of AI in the hospitality sector. ... For those travelers who use it, AI plays a significant role in trip planning.
With a career spanning multiple roles in restaurant and hospitality industries, Sims has an extensive background in building lifestyle brands. ... Just the restaurant business, it’s a day-to-day thing, even more than a hotel, because it’s very hard to predict what’s going to happen in any given day at a restaurant.
Any updates made to the documents are instantly reflected in the chatbot’s replies, streamlining both setup and ongoing maintenance. ... For example, if a hotel’s restaurant is named “The Onion” and a guest asks, “What time does The Onion open?”
Human & AI Synergy: Optimal decisions combine human intuition with AI efficiency in hospitality. Dynamic Pricing Key: It optimizes public rates, offers flexibility, and balances corporate rate needs. ... Data-driven decisions With the influx of data analytics and AI in revenue management, how do you balance automated insights with human intuition?
Automated AI text messaging and voice assistance allows guests to easily book stays, ask questions and access tailored recommendations while newly integrated self-service check-in solutions help hotels ... the spaces and mediums they engage in most.
Despite commanding a physical footprint in basically every market, operating around-the-clock service infrastructure, and interacting with one of the highest-intent customer profiles in the world (travelers ... We need to start thinking in revenue per guest (RevPG?).
What time to check in? Which restaurant to try? Standard room or upgrade? Agentic AI makes it effortless to offload these decisions. The psychological impact will be profound. ... So, how can hotels thrive in this new paradigm? The answer isn't simply adapting to AI agents, but rethinking the entire guest relationship in an agent-mediated world.
One of the most impactful applications of AI in hospitality is in pricing and forecasting. ... AI also plays a significant role in service customization, allowing hotels and restaurants to tailor experiences before guests arrive.