U.S. Hospitality Hits an All-Time Workforce High as a New Labor Crisis Emerges, New 2025 Report Finds
Despite reaching record workforce levels, the industry faces 70-80% annual turnover in hotels and restaurants, with QSR exceeding 100%.
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Marriott didn't spend $355M to buy 36 small-room hotels
The acquisition gives Marriott a proven urban lifestyle concept with 8,700 rooms and plugs citizenM's design-focused guests into Bonvoy's 260M-member loyalty program.
By Nicolas Vorsteher, Founder & CEO, chatlyn
How Hospitality Leaders Are Navigating Talent, Tech, and Capital Shifts
AETHOS consulting identifies five critical competencies hotel executives need for 2026, as tightened capital, labor shortages, and tech demands reshape leadership requirements.
By Andrew Hazelton, Managing Director, AETHOS Consulting Group
This Is Why Customers Trust You
The author introduces a Customer Confidence Score metric and outlines ten trust-building practices including promise-keeping, transparency, and ethical behavior.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Welcome to the Era of High Life Worth: An Evolving Global Luxury Landscape Shapes Marriott International's Luxury Group Strategy for 2026 and Beyond
Marriott's Luxury Group announces strategy pivot toward "High Life Worth" focusing on wellbeing, connection and cultural experiences, with 35 new luxury openings planned for 2026.
Waterford Hotel Group and Maverick Hotels Announce Strategic Merger to Drive Future Growth
The combined company now manages 50+ properties across New England to the Midwest, including premium Marriott and Hilton-branded hotels.
Leonardo Hotels acquires four further hotels in Germany
The acquisition adds 638 rooms across four IntercityHotels, bringing Leonardo's German portfolio to 73 properties after renovations complete in Q2 2026.
Analyze More, Faster. LodgIQ Launches its Winter 2025/2026 Game-Changing Updates
LodgIQ adds advanced pickup analytics, real-time PMS integrations, and mobile capabilities to help revenue managers shift from daily pricing tasks to strategic commercial oversight.
Wellness Residential Growth Lessons for Hotels from THE WELL Founders
THE WELL Coconut Grove sold 20% of its $1.5M+ units within 48 hours, demonstrating strong demand for wellness-integrated residential developments that hotels can learn from.
By Larry Mogelonsky and Adam Mogelonsky
Reimagining the Key Card as a Travel Companion
The wooden fridge magnet key card features destination landmarks to create social media moments and serve as lasting souvenirs.
Hyatt Announces Plans to Triple Number of Hyatt Properties in Portugal by 2027
The expansion includes debuts for Andaz and The Standard lifestyle brands in Lisbon, plus new Hyatt Regency properties in Vilamoura and Cape Verde.
The Irreversible Shift: Why Your Distribution Model Must Be AI-Native by 2030
Hotels must invest in unified data architecture and AI-native distribution by 2030 to reduce OTA dependency and capture direct bookings through AI agents.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
One Revenue Manager. Ten Looks. The Revenue Management wardrobe.
Bartnick outlines ten revenue management scenarios and contrasts amateur mistakes with expert strategies for maximizing hotel profitability.
By Fabian Bartnick, Founder, Infinito
Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
UMusic Hospitality president Jordi Solé explains how Universal Music Group's hotel brand uses curated music experiences to create emotional connections and differentiation.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
IHG Hotels & Resorts marks 50 years in Saudi Arabia and opens a new chapter of inspired hospitality
IHG has grown from one hotel in 1975 to over 100 properties open and planned, targeting Saudi Arabia's 150 million visitor goal by 2030.
Future Hospitality Summit Saudi Arabia Marks Ninth Edition in Riyadh
The conference will return to Riyadh in April 2026, following this year's event that generated USD 1.6 billion in business opportunities and 11 hotel signings.
Orient Express and Guerlain Unveil an Unprecedented Odyssey into the Art of Wellness
The partnership creates a 500-square-meter Guerlain Spa aboard the world's largest sailing yacht, launching Mediterranean voyages in June 2026.
Following completion of citizenM integration with Marriott International, citizenM hotel ownership group debuts Another Star and announces refinancing
Another Star closes $685M refinancing led by J.P. Morgan following Marriott's acquisition of the citizenM brand and integration into Marriott Bonvoy.
Rua Al Madinah Holding and Adeera Partner to Operate Hotels at Rua Al Madinah Project
Adeera will operate 370 units under its Alia brand at the massive development near Prophet's Mosque, joining global brands like Marriott and Hilton.
Aimbridge Hospitality Selected to Manage Six-Hotel Portfolio in Mexico
The six Real Inn properties across Mexico will undergo renovations and rebrand as voco hotels by 2026, bringing Aimbridge's voco count to 10 properties.