The future of search may be powered by AI, but bookings are still driven by trust, emotion, and great hospitality. Tune in to learn why data gets you recommended, but storytelling gets you booked. ... So we look at AI as an opportunity to amplify what our amazing teams and team members are able to do in terms of delivering personalized hospitality to our guests.
operational excellence, best practices in implementing AI-powered technology, and experiential demand drivers. ... The Hospitality Show brings those conversations, solutions, and connections together in one place.
IHG has launched an IHG app in ChatGPT, and will soon add AI-powered conversational search within IHG.com and the IHG One Rewards app. ... Pairing AI with the warmth of human hospitality ultimately helps us deliver a more exceptional live experience – one that feels personal, responsive and connected to each guest in the moment.
Launched in partnership with Samuels & Associates, the property marks Kasa's debut in Boston, bringing its proven hospitality operating platform to one of the most high-demand, under-supplied cities in ... Kasa's asset-light management model gives property owners the operational upside of a best-in-class hospitality operator without sacrificing flexibility or control.
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access. ... We called it AI before we called it AI, in revenue management and CRM, and that felt like enough for a long time. It was not. The question now is not whether AI will matter to hospitality.
The Adoption Paradox: Why So Few Hotels Are Moving Despite the compelling economics, AI adoption in hospitality remains surprisingly low compared to other industries. ... In fact, in the recently published Yearly Outlook for 2026 “ The AI Power Gap: Hospitality Lags Behind as Value Shifts to Tech Giants ” by Hotelschool The Hague’s research department, the Dutch hospitality
Housekeeping & facilities Often overlooked in AI planning, yet rich in practical, physical-AI skills. ... Personalized L&D design — building role-specific training with AI — including the AI-skills training in this guide.
Annual reports are a key source of ESG information in hospitality, combining financial and non-financial data on sustainability performance. Increasing alignment with CSRD and frameworks like ESRS, GRI, IFRS improves comparability, though challenges remain around data reliability and aligning corporate- and hotel-level KPIs.At Hotelschool The Hague, the Business Resilience and ESG chair uses such data for applied research on resilience and sustainable transformation, combining document analysis and industry collaboration.
Hospitality, among others. ... The company added over 400 properties in 2025 alone as demand for hospitality-specific ERP technology mounted across the industry.
We previously broke it down in this article . For the last few years, hospitality marketers have been chasing a moving target: AI Overviews, AI Mode, ChatGPT, Gemini, Claude, and the list goes on. ... A page must be eligible to appear in regular Search before it can appear in an AI Overview. 3. Help guests find images and videos Google's AI features surface visuals alongside text.
Never miss a booking, even after hours, with roommaster Concierge, the AI voice agent that answers every guest call 24/7, in any language, and books rooms directly into the PMS. ... Hospitality, Simplified.
HSMAI Europe's new Playbook outlines 20 strategic choices facing hospitality in 2026, covering AI, operational costs, talent, and technology complexity, available free to paid members. ... Inside, you will explore the 20 key Strategic Choices Facing Hospitality in 2026 - from AI-driven customer behaviour and rising operational costs to talent transformation and growing technology complexity
HSMAI Europe's AI Advisory Board, chaired by TrustYou CEO Benjamin Jost, is translating AI hype into practical guidance on discovery, content strategy, direct booking, and hospitality tech architecture ... Benjamin Jost An AI Advisory Board for Hospitality What makes the initiative unique, stresses Jost, is the level and mix of expertise around the table.
Three HN interviews from EHL HumanX in Lausanne converged on one argument: technology is useful, but the moments that define hospitality are human ones. ... Hotels deploying AI tools without governance frameworks are now doing so in a more regulated environment than they were last month.
Recent launches include Connect AI, the first direct booking app for hotels inside ChatGPT, alongside continued investment in agentic AI for pricing, distribution and revenue performance. ... "Hospitality is entering a major transformation driven by AI.
For thirty or forty years, he said, hospitality was one of the least innovative industries in the world, and the reason sits in its structure. ... Hospitality has some of the worst turnover rates of any industry, he said, running at thirty to forty percent in many markets and higher in parts of the budget segment. That is a problem in itself.
U.S. gaming and hospitality operator. ... complex loyalty environments in the industry.
Martin Chevalley, CEO and Co-Founder of Innspire Innspire’s Guest Journey brings together guest engagement, mobile experiences, AI-powered services, and in-room technology into one seamless, connected ... Anne Frye, Innspire President Enhancing the In-Room Entertainment Experience As part of the showcase, Innspire will also preview its latest advancements in guestroom entertainment through its InnSmart
In addition to exhibiting June 15 to 18 at the Henry B. ... tomorrow; and reveal the emerging role AI is playing in personalizing and automating guest communications.
Daniel believes voice AI works particularly well because it mirrors communication habits guests already have in daily life. ... Bringing hospitality back to hospitality Hospitality is full of conversations about AI right now. Some exciting. Some overhyped. Some frankly exhausting.