RIU Awards USA & Canada Celebrates its Eighth Edition in Mexico
The awards ceremony at Riu Palace Pacifico recognized 90 top-performing travel agents from USA and Canada, with winners including Inteletravel and Red Label Vacations.
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Sunway Hotels & Resorts Partners with Saxon Renewables to Let Guests Take Control of their Carbon Emissions
Sunway's programme lets guests voluntarily offset emissions through certified projects, targeting 500 tonnes offset in year one with full rollout by Q1 2026.
BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Lobby's CEO and Elegia's founders presented how AI automation can bridge the gap between guest expectations for instant service and hotels' outdated manual workflows.
HCN to Showcase Breakthrough Business Model at Nevada Hotel & Lodging Assn. Tech Conference
HCN offers hotels tablet technology at no cost through a revenue-sharing model with advertising partnerships, featuring AI concierge and mobile integration.
Minor Hotels Travel Trends Report Reveals Optimism and Travellers’ Search for Connection in 2026
Survey of travelers finds 94% plan to maintain or increase travel frequency in 2026, with wellness, cultural immersion and sustainability driving booking decisions.
Why your team still holds the key to guest satisfaction
Shiji Q3 2025 data shows positive staff mentions boost hotel review scores by 0.5-0.6 points globally, proving human connection drives guest satisfaction even as AI handles routine tasks.
By Jessica Kurtz, Global Product Ambassador, Shiji
Tourism Growth Spurs New Era of Resort Investment in the Middle East
Middle East resorts are adding water parks and aquatic features to boost occupancy and revenue, with properties reporting ADR increases of $25-150 per room.
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.
Big shifts in global planner sourcing for meetings and events
Cvent's survey of 1,650 global planners reveals 70% expect event volume growth in 2026 (down from 90%), with AI adoption hitting 75% and rising costs driving demand for experiential venues.
Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff
Langham's three-phase AI rollout includes multilingual guest messaging, employee knowledge support, and commercial insights across 31 properties globally.
Reimagining the Key Card as a Travel Companion
The wooden fridge magnet key card features destination landmarks to create social media moments and serve as lasting souvenirs.
How Hotels Can Be Advocates and Help Prevent Trafficking
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
By Lori Cohen, Chief Executive Officer (CEO), Protect All Children from Trafficking (PACT)
What Guests Prefer Today: Travel-Size Toiletries or Refillable Systems? A Look at Hospitality in the USA
Analysis covers regulatory changes in California, New York, Illinois, and Washington driving hotels toward bulk dispensers over traditional mini bottles.
By Camilo Sosa, E-commerce Manager, Hotel Items (A & S Suppliers, Inc.)
GSTC in Practice: How We Support Hotels in Presenting Cultural Heritage & Local Culture in Meaningful, Responsible, and Traceable Ways
GCSTIMES offers hotels culturally-integrated key cards, souvenirs, and audit documentation to meet GSTC Section C requirements for cultural heritage presentation.
Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
UMusic Hospitality president Jordi Solé explains how Universal Music Group's hotel brand uses curated music experiences to create emotional connections and differentiation.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
De-Googlize Your Company
The author argues that superior customer service and experience creation can outperform search engine optimization by generating word-of-mouth referrals and repeat business.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
Analysis of IDC's 2025 PMS MarketScape reveals how property management systems evolved from cloud migration tools to AI-driven intelligence platforms that unify hotel operations.
Enabling AI-driven impact for hotels: A three-pronged approach
Cendyn data shows 78% of hotel chains use AI today, with Google's Performance Max campaigns achieving 3x higher conversion rates than traditional methods.
By Quentin Lederer, Vice President of eCommerce, Cendyn™
Accor wins three Major Awards at 2025 HM Awards
Accor's Adrian Williams was named Australasian Hotelier of the Year while the company claimed Accommodation Chain of the Year for the fourth consecutive time.
Raffe Hotels and Resorts Launches Malolo Lailai Community Trust in Fiji
The trust will fund education, health, environmental, and emergency relief projects through guest donations matched dollar-for-dollar by the hotel group.