YOTEL partners with app-blocking tech startup Bloom to offer guests a free one-hour screen break in hotel bars and restaurants, timed to coincide with World Wellness Day on June 13.
The article argues that hospitality outperforms other industries not through better strategy but by operationalizing culture via six disciplines: visible leadership, daily routines, clear standards, empowerment, real-time feedback, and team systems.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Andrew Pirret, Senior Vice President of Product at Alliants.
A foundational explainer on the experience economy covering its four dimensions, psychological drivers, KPIs, and how luxury, retail, and hospitality brands can apply it to drive loyalty and growth.
Alliants will deploy its Experience Platform across Premier Inn's 95,000+ rooms in the UK and Germany, enabling guests to store room keys in Apple or Google digital wallets for contactless entry.
Canary Technologies integrates with Ulyses PMS by Septeo, enabling Spanish hotels to connect AI-driven guest management tools directly with their PMS to automate workflows and improve efficiency.
An explainer covering how hotel mobile check-in works, the operational and revenue benefits, first-party data capture opportunities, and when the technology is or isn't the right fit for a property.
PPHE Hotel Group is deploying Hudini's platform across 17 European properties, including a guest web app, mobile room keys, self-service kiosks, and staff tools to streamline operations and personalise guest journeys.
Pullman Hotels launches a new global brand campaign centered on human connection and cultural exchange, supported by the Pullman xChange event in Paris and a pipeline of 60+ new properties targeting 200+ hotels within five years.
Service inconsistency in hotels typically stems from fragmented cross-department coordination rather than staff attitude, with small workflow misalignments compounding into visible guest-facing failures.
GCSTIMES introduces a cherry wood, floral-shaped hotel key card that doubles as a 360° rotating phone grip, marketed as a guest amenity that combines sustainable materials with practical design.
Area Sales Manager Aricia Oliveira of Pier House Resort and La Concha Key West argues that LGBTQ+ inclusion and authentic leadership must be year-round practices, not seasonal campaigns.
BWH Hotels GB survey of 2,400+ loyalty members finds flight disruption and geopolitical concerns are driving Brits toward domestic breaks, with local experiences and food topping guest priorities.
EHL research based on executive interviews finds Swiss hotels lack structured cultural intelligence training, leaving staff unprepared for growing Indian, Middle Eastern, and Asian guest segments.
An operator from Marriott Marquis San Diego Marina outlines five priorities for 2026: personalization, immersive F&B, on-property activations, mainstreamed wellness, and event-aligned programming.
The article argues hotels risk wellwashing by offering surface-level amenities, and calls for wellness programs rooted in Maslow's integrated needs model to drive genuine guest growth and brand loyalty.
GCSTIMES promotes a wooden key card shaped like a cat's head featuring cityscape designs that doubles as a 3D fridge magnet, framed around the "set-jetting" travel trend.
Alliants launches New Living, a purpose-built platform for branded residences covering 5,500+ units across 80 destinations, with AI messaging, payment, and HOA management tools for developers and operators.
A survey of 1,000 Dutch hotel guests finds 75%+ prefer lower room rates over unused amenities, with clean rooms, comfortable beds, and pricing transparency ranking as top priorities.
The author argues that leaders who understand frontline operational realities, not just guest metrics, drive stronger service consistency, employee retention, and long-term guest loyalty.