Green Lodge Moorea, an eco-boutique retreat in French Polynesia, has gone live with Shiji Daylight PMS and Amadeus iHotelier, marking Daylight PMS's first deployment in the territory.
A closed-door HITEC San Antonio debate between PMS CEOs and hotel CIOs exposes structural gaps in hospitality tech, from labor-cost bias to the myth of seamless cloud integration.
The author argues that rigid adherence to hotel procedures often fails guests at critical moments, and that genuine hospitality requires employees to exercise judgment beyond policy.
The article argues that web-first contactless technology, including browser-based check-in and native wallet digital keys, outperforms hotel apps by eliminating download friction and boosting guest adoption rates.
Lodging Interactive's CruVu now aggregates private property-level guest feedback into a single dashboard for hotel management companies, giving corporate and regional leaders portfolio-wide visibility into department performance and service recovery needs.
As AI systems like ChatGPT and Gemini replace traditional search for travel planning, hotels must understand why they are or aren't recommended across multiple platforms, not just whether they appear.
Barrel Aged Management's Ami Alexander shares how hotels can build iconic F&B concepts by leading with narrative, design intentionality, and destination-driven dining that earns guest loyalty.
Dragonfly Strategists CEO Caryl Helsel argues independent hotels should prioritize intuitive, connected technology that reduces screen time and frees staff to deliver genuine hospitality.
GratifID CEO argues that adding digital tipping to 2027 budgets addresses hotel staffing shortages, citing AHLA data showing 42% of operators cite workforce shortages as a top financial pressure.
The Ava Hotel Paso Robles, a Curio Collection by Hilton property opened in August 2025, deployed IRIS mobile ordering and digital directory integrated with Toast POS to streamline F&B operations and drive ancillary revenue.
Mandarin Oriental's 25-year-old Fan Campaign returns with pianist Yuja Wang and DJ Charlotte de Witte, translating their personal performance rituals into two new exclusive guest experiences launching August 4, 2026.
Design firm argues that wellness in hotels should be embedded in architecture from the start, covering acoustics, lighting, and sense of place, rather than added as amenity features.
A former hotelier argues that after-hours missed calls represent invisible but significant direct revenue loss, and that AI-assisted booking tools can close the structural gap without replacing front desk staff.
A supplier opinion piece arguing hotel key cards can serve as a ritual object in star-bathing wellness experiences, with GCSTIMES promoting plant-based and wood credentials aligned with ISO 14068.
JLL data shows luxury hotels with prestige restaurants post 6.7pp higher occupancy and 18.6% more RevPAR, as 60% of luxury travelers now prioritize hotels with great dining.
Explores how hospitality organizations can integrate GenAI into employee training without eroding the human judgment, empathy, and service skills that define the guest experience.
The author introduces the Global Luxury Hospitality Hierarchy (GLHH), a five-criterion qualitative framework ranking 60+ operators on philosophy and distinctiveness, arguing these are now measurable and essential to durable pricing power.
A podcast episode covering countryside resort strategy, including event management, AI-driven guest messaging, upselling best practices, and spa revenue capture for UK country house hotels.
Belmond's Global IT Director Lawrence Edwards argues hotels must connect F&B, CRM, and operations data to unlock guest personalization and margin growth beyond rooms revenue.
Fairmont The Queen Elizabeth's Marché Artisans blends fast casual dining, 90% locally sourced retail, and Québec cultural storytelling into a ground-floor concept that drives revenue and deepens guest experience.