Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... As the host of The Hotel Moment podcast, she interviews top players in the hospitality industry.
Hospitality is adopting AI at lightning speed. ... The New Cost Layer in Hospitality AI does not behave like payroll, a fixed software license, utilities, or marketing spend.
The real product is placement in the AI surface where travel decisions are made. ... AI Ranks Fourth in Travel Planning, Accuracy Is the Blocker Cornell's survey of 1,029 U.S. travelers finds AI ranks fourth as a travel planning tool , behind search engines, review sites, and personal
RobosizeME, a hospitality-focused AI automation company, has appointed Sean Anderson as Chief Revenue Officer to accelerate its growth with hotel groups worldwide. ... There, he helped build Book4Time into the category leader in hospitality spa and wellness, securing MSAs with 18 of the top 20 luxury hospitality brands worldwide, including Marriott, Hyatt, Hilton, Accor
A day about adding One phrase kept turning up on the slides: shaping high-performance hospitality. Most of the day pulled in that direction. ... That information sits in nearly every property management system on the market, and has for years. Yet it came up again, in a room full of semantic layers, AI agents and autopilot pricing.
in today’s business world. ... This is especially true in the lodging industry.
His new team is an investment in former hospitality operators and commercial executives who understand the hospitality sector and the complex macro- and micro-economic changes business leaders face. ... As the hospitality industry hits an inflection point with AI-powered booking channels, autonomous agents, and conversational commerce, hotels must confidently respond to new demand signals in how travelers
Luxury & Ultra-Luxury Hotels Luxury is the single fastest-growing segment in global hospitality right now. ... (February 9, 2026) Gourmet Marketing — "Top 8 Hotel Trends in 2026" — gourmetmarketing.net (April 2026) Journal of AI, ML & Robotics in Business — "Innovating Hospitality: Ten-Year Comparative Analysis
Accor gathered 270+ franchise partners and owners in Sydney to discuss growth strategy, investment trends, AI-driven efficiencies, and loyalty, covering its 420+ Pacific properties. ... SYDNEY - Accor , the largest hospitality group in the Pacific region, has successfully concluded its 2026 Pacific Franchise Conference , bringing together more than 270 franchise partners, hotel owners
This Cornell Center for Hospitality Research report synthesizes "An Examination of AI in Travel Planning Across Traveler Spending Segments," a study conducted by Cornell's Center for Hospitality Research ... of each traveler segment. 8 Key Takeaways AI adoption in travel planning is real but not yet dominant.
In hospitality, the exposure is even greater because operational systems are deeply interconnected. An unchecked AI action does not remain isolated. ... In the age of AI agents, access defines risk.
The integration lets hotels track how they rank, how often they are cited, and whether links in AI-generated results point to their direct site or to an OTA. ... The confidence gap in the title cuts both ways: hotels are confident enough to adopt AI tools but not confident enough to build the strategy around them.
Scott Eddy is one of the most widely recognized figures in global hospitality brand strategy. ... In his role as Director of Hospitality Storytelling and Brand Strategy, Eddy will work across the GAIN advisory network to help hospitality and travel technology clients develop and execute brand positioning
Closing the AI visibility gap AI-powered travel planning is growing faster than any distribution channel in hospitality history. ... Together, we're building the definitive platform for hotels to win in AI-powered travel.
The Headline AI adoption in European hospitality is broad, shallow, and largely unplanned. ... of 6.6 and perceived value of 6.9 The bottleneck is not belief in AI.
RateGain Travel Technologies Limited (BSE: 543417, NSE: RATEGAIN), a global leader in AI-powered SaaS solutions for the travel and hospitality industry, today announced the appointment of Heather Moses ... marketing initiatives across the company's expanding portfolio of AI-powered travel and hospitality solutions.
On Booking Holdings' first-quarter call in April, an analyst asked Glenn Fogel directly whether he was encouraged or concerned by what the AI engines were doing. ... Booking is building the in-house agent that keeps its own travelers in. Both are re-intermediation. Both add a layer that was not there in 2025.
trends and traveler booking behavior across global markets in 2025. ... Travelers booked an average of 24 days in advance in 2025, consistent with 2024 levels.
The biggest technology story in hospitality today arrived from Amsterdam, where Mews used its annual Unfold event to launch five products and reframe itself not as a PMS but as the operating system for ... hospitality.
In a 2026 Mews survey of 500 hoteliers across five countries, the most-cited outcome hoteliers want from new AI investment isn't more AI. ... In 2014 , Mews launched the hospitality industry's first online check-in.