Airport Hotel Revival Done Right at Sonesta LAX
Sonesta LAX increased average length of stay to 1.7 nights after a $42M renovation by targeting weekend leisure travelers and local guests.
By Larry Mogelonsky and Adam Mogelonsky
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Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar
Shiji's Infrasys POS earned the award based on verified customer reviews highlighting its 24/7 support for hotel and restaurant operations.
Scott Ness to Retire from Concord Hospitality After 23 Years
Ness served as Senior VP of Accounting for 23 years and helped lead the company's headquarters relocation from Cleveland to Raleigh.
Hospitality Asset Managers Association (“HAMA”) Announces 2026 Board of Directors
The 11-person board includes executives from Highgate, Pebblebrook, Host Hotels, and other major hospitality ownership and management companies.
Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies
The article argues that algorithm-based candidate screening in ATS platforms often overlooks top talent, advocating for human intervention and RPO solutions to improve hiring outcomes.
By Donald Hoover, Principal, DHR Strategies, Cayuga Hospitality Consultants
The Difference Between a Proactive and Reactive Customer Service and CX Strategy
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing updates. That shows the company is watching out for the customer, and while customers may not love that there is a problem, they love the information and have confidence that the company is doing something about it.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Hospitality Net Announces Exclusive Global Syndication Partnership with "Not Done with Sloan Dean" Podcast
The podcast features weekly interviews with top hotel executives including CEOs from Marriott, Hilton, and Accor, focusing on challenging operational discussions.
Redefining Iconic: Introducing Iconic Hotels & Resorts
L+R rebrands its hotel platform as Iconic Hotels & Resorts, appointing Shan Kanagasingham as COO to oversee a portfolio spanning 5 countries with £200m in planned renovations.
Why Chefs Leave? What a Global Survey Reveals About the Kitchen Retention Crisis
Global survey of 460 chefs reveals 69% routinely consider leaving roles due to toxic leadership, work-family conflict, and unsustainable working conditions.
🦀 The Moltbook Effect on Hospitality: When AI Talks to AI - and No One Is in the Room
AI systems increasingly form consensus about hotel asset values through machine-to-machine interactions, potentially creating persistent misperceptions that affect lending, investment, and acquisition decisions.
Shiji Hits Major Milestone with 400th Hyatt Infrasys POS and Full Digital F&B Ecosystem Install
The milestone includes deployment of a full digital F&B ecosystem at Hyatt Regency Greenville, featuring mobile POS and QR ordering technology.
Ninth Annual Shatterproof Hospitality Heroes Reception at ALIS Unites 75 Hospitality Companies Raises $2.1 Million to Advance Solutions to the Addiction Crisis
The event raised a record $2.1 million with 75 companies participating, while data shows 17% of hospitality workers have substance use disorders.
From Sales Heroes to Scalable Systems: The Leadership Shift Defining 2026
The article argues sales leaders must shift from relying on top individual performers to building scalable team systems and processes for sustainable revenue growth.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
THAIFEX – HOREC Asia Puts Skills and Execution at the Centre of Hospitality
The 2026 event in Thailand brings together 600+ brands for hands-on demonstrations of kitchen workflows, housekeeping competitions, and coffee championships.
AHLA Releases 2026 State Of The Industry Report
AHLA projects $805 billion in guest spending and 30,000 new jobs in 2026, with GOPPAR still at 90% of pre-pandemic levels due to rising costs.
Investment Program and Market Trends Are on the Agenda at the High-level 2026 Executive Vendor Summit, From HFTP and Hospitality Upgrade
The 2026 summit at Hilton Fort Worth targets C-level hospitality tech vendors with sessions on Web3, AI, and investment trends.
Inn-Flow Expands Executive Leadership Team with Key Product and Customer Experience Appointments
Inn-Flow hired Lee Bridges as CPO and Daniel Scagnelli as SVP of Customer Experience to accelerate product innovation and customer value delivery.
Roomzzz automates 40% of payments and centralizes multi-property operations with RMS
Roomzzz implemented RMS across 11 UK aparthotels, saving 11 hours daily through automated night audits and reducing manual payment processing by 40%.
AAHOA Mourns the Passing of Former Chairman and Founding Member Ravi Patel
Patel served as AAHOA's second chairman and built the SREE Hotels portfolio to over 30 properties while mentoring thousands of hoteliers.
Now Accepting Nominations for the 2026 Young Leader Award at Questex’s IHIF EMEA
ISHC seeks nominations for professionals 35 or younger who demonstrate emerging leadership and impact in the hospitality sector.