Becoming Fluent in AI, Not Fearful Brewer’s goal is to make hotel leaders fluent with AI rather than fearful of it. ... In practical exercises, including asking AI to describe a hotel or build a travel itinerary, participants will see firsthand that AI only returns what it can find.
Similarly, KSL Capital Partners closed its fourth private credit fund at $1.26 billion in 2024, exclusively targeting travel and leisure, including hotels in high-barrier urban and resort markets. ... Then I prompted AI to expand on it, provide examples with sources, while also allowing and mentioning dissenting opinions on this matter. All of this in proper English.
Where AI Fits In, Not Instead Of Humans, Alongside Them AI isn’t the enemy of humanity in hospitality; it’s a force multiplier. ... In that sense, mindfulness and AI are complementary. Mindfulness teaches presence . AI handles the process . Together, they elevate service in a way neither could alone.
Today, buyers are paying just as much attention to how AI helps run the business day to day. That shift is reflected in where companies are investing. ... AI is also quickly becoming a basic requirement. Companies with clean, well-organized data are better positioned to use AI in ways that can improve margins and service.
As the younger generation of travellers prioritises lifestyle experiences, wellness and longevity are becoming defining factors in their travel choices. ... The need to bridge the technology trust gap Technology spend is at an all-time high, with 78% AI integration in the hospitality sector this year, expected to reach 89% by next year.
Phase 2: The Supplier Agent in Travel—Supercharging Direct Distribution Through Personalization In the previous article, we focused on the consumer side, on the left of the diagram. ... That works, and it keeps the shopping in your direct channel, but it doesn’t give the traveler much incentive to book directly, now or in the future.
“Second Wave’s success in this year’s awards underscores our success in delivering an unmatched value proposition in the marketplace for hotel owners,” said Allison Handy, Chief Commercial Officer at Aimbridge ... This integrated approach enables Aimbridge to unleash the full value of its platform and proprietary AI technology to help hotel owners mitigate inefficiencies in their operations.
LodgIQ, a leader in hotel data intelligence and revenue optimization, today announced a new partnership with the four‑star boutique hotel Une Autre Chambre in the Marais district of Paris. ... its operational decision‑making with advanced AI-enabled analytics.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... actionable so that all of the emails and the communication that we send out to guests is way more relevant because in a time of AI, people expect real personalization.
Visual content has become one of the most decisive factors in hotel distribution. Long before a traveler compares prices or reads reviews, they form an impression based on images. ... Poorly tagged, low resolution, or incomplete imagery becomes a liability when fed into AI systems that generate recommendations and summaries for travelers.
Denver, CO — Lighthouse, the AI commercial operating system for the travel and hospitality industry, today introduced Revenue Agent, the first in a new system of commercial agents designed to autonomously ... Commercial teams are drowning in data but starving for time. Revenue Agent flips the model.
In corporate and managed travel contexts, tools such as Amadeus Cytric demonstrate how AI-assisted systems can plan trips based on policy, preference, and cost objectives, and complete transactions within ... Advances in AI significantly expand the feasibility of this shift. However, feasibility alone does not ensure impact.
Hotels must digitize all experiences to compete, as AI only recognizes machine-readable assets; otherwise, they’re invisible in searches. ... You are effectively invisible for any search that isn’t purely “heads in beds.” To remain relevant in an AI-driven search, your entire property must be part of the digital conversation. 3.
This naturally applies to travel, leisure destinations, and even business travel. As life gets busy, it’s easy to forget the underpinnings of why we choose to do things. ... It’s been in the air for a while. In a previous article in 2023, I wrote “Choices and Sentience for Stability and Growth Through 2026.”
Heavy investment in technology. A guest journey built almost entirely around digital touchpoints. Their model challenges long-held assumptions about people, process and profitability in hospitality. ... Guests check in online, access rooms via PIN codes and communicate primarily through chat. Messages are prioritized based on urgency, and AI now handles a significant share of responses.
AI Is Changing Discovery—And DMOS Are Responding AI is no longer a future concern. ... Two-thirds of DMOs (66%) now use AI to support content creation, while use of AI for data analysis and insights jumped from 28% to 51% in just one year.
These are not edge cases in a world where travellers increasingly expect precise answers immediately. In the moment a hotel cannot answer, confidence drops. ... Then comes the big shift: In the future, you will have agent to agent. In his framing, a traveller will have a personal assistant, and the hotel will have its own agent that can respond.
In this executive interview, Simone Puorto sits down with Daniel Doppler to unpack why hospitality AI is shifting from chatbots to something far more operational: structured, current hotel knowledge. ... Looking ahead, the discussion explores agentic AI and the coming shift from human to AI interactions toward agent to agent conversations, where travellers" assistants will query a hotel"s systems directly
Positioning for the AI-driven software era Today, advances in AI are rapidly reshaping the technology landscape. ... The move from cloud to AI represents a structural shift in how software is built, deployed, and used.
in marketing, technology, and AI. ... He notes that OTAs’ scale provides both data and marketing spend advantages, potentially strengthening their position in an AI mediated travel shopping world.