On 31 March 2026, at Hospitality Tech360 in London , Simone Puorto, Head of Emerging Trends and Strategic Innovation at Hospitality Net , will take the stage to address a question that appears disarmingly ... Oath), that reframes hospitality as a practice grounded in ethical intent rather than solely operational execution.
In other words, economic success can look good in aggregate while underwhelming thousands of operators underneath. 8) Where AI could genuinely help The most credible AI role here is not “replacing humans ... In cloud and enterprise infrastructure, Google Cloud has been explicitly promoting agentic AI for travel and hospitality, arguing that travel companies can automate actions at scale and improve efficiency
Read the data → Lighthouse Launches AI Booking App to Bypass OTAs in ChatGPT Lighthouse launched Connect AI app in ChatGPT's marketplace, giving hotels direct booking presence in AI conversations that ... Hotels appearing in AI conversations intercept booking intent at earlier stage than search engine results, potentially capturing travelers before OTA comparison shopping begins.
Flexible Display Options: Room results can be viewed in either grid or list formats. ... Reserv Encore Multi-Property represents the latest milestone in Tambourine’s continued investment in evolving the Reserv platform.
Her 28-year career includes leadership roles at Intuit, Ellie Mae and VeriSign, with deep expertise in SaaS architecture, AI-driven transformation and large-scale platform development. ... She was recently named among Channel Insider’s 2025 Top 50 AI Leaders in the Channel and is a Stevie Award winner, recognising her impact in bringing enterprise AI into commercial reality.
The hospitality sector is entering a period in which energy can no longer be treated as a predictable background utility. ... Made with the help of AI tools, but with a HITL
SAN FRANCISCO, CA — Canary Technologies, the global leader in hotel guest engagement technology, has been named the Best Upselling Software in the 2026 HotelTechAwards by HotelTechReport, an industry ranking ... packages and amenities Modern hotel upselling platforms automate these offers and present them through digital channels such as pre-arrival emails, mobile check-in and in-stay messaging.
Survey of 400+ hotel tech leaders shows 82% expanding AI use in 2026, with 85% allocating at least 5% of IT budgets to AI tools. ... technology decision-makers shows 82% expanding AI use in 2026, with 85% allocating at least 5% of IT budgets to AI tools.
Canary Technologies, the global leader in hotel guest engagement technology, today released Navigating AI: Hospitality Shifts From Exploration to Execution , a global research study examining how hoteliers ... AI has quickly become a foundational technology for the hospitality industry.
MUNICH — TrustYou, the AI-first global hospitality platform, joined HSMAI Europe and the Hospitality Financial and Technology Professionals (HFTP) for a landmark networking evening at the Radisson ... TrustYou and HSMAI Europe will continue to engage hospitality professionals at a series of events across Europe in 2026, including Commercial Strategy Forums in Athens, Lisbon, and beyond, Power Up networking
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... As the host of The Hotel Moment podcast, she interviews top players in the hospitality industry.
2025 Highly sustainable hotel buildings command a 4.3% ‘green premium’ on average 81% of investors say AI is expected to shape the industry by 2030 or earlier LONDON – Investor confidence in European ... The results suggest investor confidence in the European hotel market remains strong, with 58% of surveyed investors planning to deploy more capital in 2026 than in 2025.
It is moving in through the infrastructure and control layer behind enterprise AI. ... What this could look like inside a hotel group The right model for hospitality is not a single all-knowing AI assistant.
The European developer manages a €2.6 billion pipeline including The Lake Como EDITION and Baccarat Florence, adding AI-powered guest technology and in-house design capabilities. ... The solutions will aim to support hospitality concepts with increased occupancy, guest satisfaction, and revenue in different avenues, supporting the creation of authentic communities in hospitality projects
The 15-20% growth projection signals substantial market opportunity, though Selina's recent collapse demonstrates execution risk in venture-backed hospitality models. ... HSMAI Europe launches AI advisory board. The group assembled leaders from major brands to share practical AI applications in commercial performance, meeting monthly to distribute insights to members.
An industry veteran breaks down hotel financial management into digestible concepts using AI-generated podcast format to make accounting accessible to non-financial hospitality professionals. ... Having worked in the hotel business for over four decades, I know most people think the numbers are the “hard” part of hospitality.
On one hand, Gen Z’s technological fluency and entrepreneurial mindset align well with the innovation and creativity required in modern hospitality. ... Turning Challenges into Opportunities The arrival of Gen Z in the workforce represents a turning point for the hospitality industry.
AI is no longer a future topic for hospitality — it is a present-day operational reality. ... By working together across companies and disciplines, we can help ensure AI adoption in hospitality is both effective and responsible Benjamin Jost, Founder & CEO of TrustYou and Chair of the HSMAI Europe
The industry is no longer asking whether AI matters, but what it can actually deliver in practice. ... Brian Dass, Founder and CEO of OneJourney, adds a perspective heard directly from the stage: AI will not replace SaaS platforms in hospitality but will increasingly be embedded within them.
The AI Advantage for Destinations Artificial Intelligence is rapidly becoming the strategic operating system of tourism economies . AI can help destinations in five key areas. 1. ... Key issues: job displacement fears reskilling needs productivity expectations The future model will likely involve AI-augmented hospitality workers , not AI replacing people.