Read the data → Hotels Must Rebuild Data Foundations Before AI Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed. ... Properties invisible in AI search won't benefit from perfect booking flows because travelers never reach that stage. The prioritization framework challenges investment allocation.
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping. ... They will be built, together with operators, in the doing. His framing: in 2026, every company is a startup, regardless of how long it has been in the market. AI is not failing hospitality.
Webflow, on the other hand, operates in a controlled and secure environment. ... The Silent Luxury of All-in-One Maintenance In luxury hospitality, there is nothing more “un-luxury” than a service failure.
looks like in practice. ... The hospitality tech stack today involves dozens of vendors, each operating in their own silo.
September 4, 1998 In 1998, the internet was new and chaotic, and nobody in hospitality knew what to do with it. ... Time to get my quote in: Adjectives don’t train AI. It feasts on facts.
All Booking.com and Expedia reviews appear in a single view, filterable by platform or score. New and unread reviews are flagged so nothing slips through the cracks. Respond faster with AI. ... In early usage, 88% of review responses were sent with a single click AI generated reply, freeing hoteliers to focus only on the feedback that needs a personal touch Availability Review Agent is available
Weaponized Cloud: Disrupting AWS or Azure in a targeted region immediately "blacks out" hotels, rendering digital keys, check-in systems, and reservation databases useless. ... Made with the help of AI tools, but with a HITL [email protected]
Get the foundations right before chasing AI Both Simon and Andrew were measured about AI. Walking the ITB floor, every product has AI in its headline. ... AI's real value in hospitality is turning commercial insight into timely action. That only works if the data underneath it is clean, connected and trusted. Build that first.
You will find true financial resilience in pulling the dual levers of strategic cost allocation and careful investment in artificial intelligence (AI) driven commercial technology. ... What is Agentic AI in a hotel context?
They sit in one of the most attractive spaces in hospitality: travelers increasingly want places with character, originality, and a genuine sense of place. ... Not in generic language like “elevated hospitality” or “rooted in place.” But in sharper, more ownable terms: A hotel for people who travel to recover their inner life.
Hilton launched an AI Planner using conversational intelligence for destination discovery. ... The implementation represents a strategic shift: instead of waiting for travelers to arrive via AI platforms, Hilton embeds conversational AI directly into its own site.
At ITB Berlin, Simone Puorto spoke with James Lemon, Hospitality, Travel and Leisure Global Lead at Stripe , about the state of payments infrastructure in hotels, why AI booking is harder to build for ... Then the skills, the tech team and the learnings are already in place when AI commerce matures.
Entitled “Tech & AI in Hospitality,” the session will explore how artificial intelligence is beginning to influence hospitality workflows, from reducing manual accounting and reporting tasks ... “In hospitality today, the real question around AI isn’t whether the technology exists or how it works. It’s whether it actually improves performance,” said Erhart.
Martim Gois argues that hospitality has a “fourth pillar” of sustainability it has mostly ignored: pesticide use, especially neonicotinoids applied in guest rooms to control bed bugs. ... Zero pesticide use, verified in real time, is the standard. What Regenerative Hospitality Actually Requires Regenerative hospitality has many definitions.
Most recently, he served as Chief Product & Technology Officer at Conexiom, where he helped scale the company to $40 million in ARR while transforming the platform into a cloud-native, AI-enabled solution ... Ani Gujrathi, Chief Technology & Product Officer at Otelier Building the Modern Data Foundation for Hotel Operations in 2026 In 2025, Otelier refreshed and relaunched two flagship products – TruePlan
The Illusion of Progress Every industry goes through its “AI rush.” For hospitality, that moment is right now. At conferences and in boardrooms, you’ll hear the same phrase: “We’re exploring AI.” ... Before you invest in AI, invest in understanding. Because the future of hospitality won’t be decided by who has the smartest systems, but by who has the clearest compass. Audit. Align. Invest.
Who can use the Hilton AI Planner? The Hilton AI Planner is currently in the beta-testing phase. As of March 17, 2026, all visitors to hilton.com will have access to the Hilton AI Planner tool. ... The Hilton AI Planner reflects the company’s continued investment in guest-centered innovation.
Aven Hospitality is rebuilding the direct booking journey as a connected, orchestrated experience, helping hotels remain visible, competitive and in control as the market evolves. ... AI-enabled search.
With this executive leadership team in place, PPHG is sharpening its focus on priority growth areas including luxury hospitality, serviced apartments and the MICE segment, while continuing to expand in ... excellence required to deliver sustainable growth in an increasingly complex global hospitality landscape.
For Whittlebury Park, it’s all about honing in on each business strand in turn. ... In the world of hospitality today, that’s no mean feat.