The Leading Hotels of the World Holds its 59th Annual Convention in Bangkok, Thailand
honoring a family estate more than two centuries in the making. ... The 2026 Annual Convention will take place next November in Rome, Italy.
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Enabling AI-driven impact for hotels: A three-pronged approach
AI adoption is happening in hotels, and hoteliers are confident about the future role for AI in hospitality. ... Work with a partner investing in AI.
By Quentin Lederer, Vice President of eCommerce, Cendyn™
Decentralization Is a Myth — But We Can Still Take Back Control
The author argues hotels must unite to build industry-owned AI infrastructure before tech giants and OTAs dominate the new AI-powered travel search landscape. We’ve heard this promise before. ... And yet, today, we’re hearing the same promise again, this time wrapped in the glow of AI. “AI search will democratize discovery. It will connect travelers directly with hotels.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
Data Appeal Redefines Destination Intelligence Introducing a New Agentic Management Tool
It can also design granular, ready-to-use marketing plans in response to queries such as: “Help me define a marketing plan to attract young, high-spending Chinese visitors to New York in winter, with a ... DMOs can enroll in the waiting list for early access. General availability will roll out in phases starting in early 2026.
Agentic AI for Hotels: Mews outlines the future of intelligent hospitality
what’s next for AI in hospitality and why Mews is investing in this space. ... Listen to the episode: Matt Talks Ep 45: What’s next for AI in hospitality
Hotel Guests Have Never Been More (Dis)Loyal, But Some Brands Get It
What factors are driving the rapid growth in hotel loyalty program sign-ups? The surge in loyalty memberships is largely driven by digital convenience and global travel expansion. ... How can hotels foster real loyalty in today’s highly connected and choice-rich travel market?
By Larry Mogelonsky and Adam Mogelonsky
Catching Up with The Hotel Folk: Guests, Growth, and Insights
In the last few years, the rise of AI has taken this to a new level. Feedback is not just collected, it is understood almost instantly and at scale. ... The AI tools really help you bring those words to life in a format that is really easy to digest, and the staff can understand.
The Friction Guests Never Tell You About but Always Punish Your Hotel
The Hidden Shift: AI Has Rewired What “Good Service” Means The average traveler today interacts with more AI-driven services than human ones. Their shopping is personalized without asking. ... AI predicts busy check-in windows and recommends staffing shifts. AI drafts personalized pre-arrival messages in seconds. AI highlights operational delays that correlate with repeat guest loss.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
HSMAI Foundation Releases Special Report on How Generative AI Is Transforming Executive Hiring in Hospitality
The report offers an in-depth look at how artificial intelligence (AI) is accelerating and redefining executive recruitment strategies across the hotel and travel industry, while providing guidance for ... Today, 51% of organizations use AI in recruiting, the top HR function for AI adoption. Executive leadership expectations are shifting .
BCD releases 2026 business travel outlook
In today’s travel landscape, organizations face unprecedented challenges. But travel managers don’t have to face these alone. ... In addition to airfare changes, the Global Air Practice at BCD’s Advito consultancy has identified five trends for travel buyers to keep in mind.
Top 10 DOs and DON’Ts for your hotel lead nurturing strategy
AI in hospitality is redefining how you engage with guests, and with 78% of chains already investing in AI, the race is on. ... Let AI data override human expertise AI may label someone as a “business traveler” based on booking patterns, but your agent spots an anniversary mention buried in the chat.
2025 Deloitte Holiday Travel Survey
The growing influence of younger travelers is accelerating the growth of newer tech platforms in travel research. ... point in travel demand.
RateGain Unveils a New Logo Reflecting Its Evolution into an AI-First, Connected Travel Technology Leader
milestone in the company’s transformation into an AI-first, connected travel technology leader. ... The brand update comes at a pivotal moment for the industry, as AI and next-generation technologies redefine how travelers search, book, and experience travel.
How ChatGPT Plans to Book Hotels (And Why Your Property Might Be Invisible)
According to McKinsey's Remapping Travel with Agentic AI report , AI mentions in major travel companies' annual reports jumped from 4% in 2022 to 35% in 2024. ... AI-focused travel startups now attract 45% of sector funding, up from just 10% in 2023. As we outlined in our analysis , this is hotels' iPhone moment.
By Niki Van den Broeck, Product Manager, Lighthouse
Cayuga Hospitality Consultants Panel: Modern Commercial Strategy in Tricky Times
Shifts in Traveler and Consumer Behavior Q: Given the evolving expectations of today’s leisure traveler, what are you doing differently to capture the demand? ... Technology and AI in Hotel Sales, Marketing and Revenue Management Q: AI tools are changing the way we analyze data, personalize outreach, and even write content.
By Rick Blackburn, Founder of brn solutions, Cayuga Hospitality Consultants
SiteMinder report reveals major shift in how travellers are researching their 2026 hotel stays
Nearly half (49%) of respondents report a stronger desire to travel in the next 12 months, with just 12% indicating lessened interest. ... This new research reinforces a critical truth , adds Innes, there is no single formula for capturing demand in the current travel landscape.
GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy's AI chatbot
To tackle these challenges, GHT Hotels teamed up with HiJiffy in 2021 to adopt AI solutions. ... Lack of immediacy in support – a key factor in travellers’ decision-making process. 3.
Developing a Guest-Centric Culture: Training and Best Practices for Superior Service
In short, culture isn’t built in a PowerPoint deck. It’s built in the hallways, in the kitchens, at the front desk—one interaction at a time. Training That Sticks Forget eight-hour seminars. ... Because culture isn’t built in slogans. It’s built in moments.
By Mychal Milian, General Manager, Waterstone Resort & Marina, Boca Raton - Curio Collection by Hilton, Hilton
Skift and Mews reveal how guest-first strategies drive hotel revenue and long-term hotel growth
But according to the report, this “room-first” mindset no longer reflects how value is created in modern hospitality. ... check-in, housekeeping, and communications while keeping service personal.
How AI-Powered Personalisation Is Redefining Hotel Sales in 2025
Your CRM (powered by AI) already knows they arrive late and always order a Caesar salad after check-in. ... AI identifies renewal or upgrade potential. Pricing is becoming personalized, adapting to traveler behavior. Sales conversations are smarter, guided by AI insights before the first call.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief