A hospitality executive argues that hotels must build AI-ready operations now, ahead of AGI, using a four-dimension framework called PHAL that unifies Performance, Profit, Preference, and People.
GM Guy Klaiman shares how David Kempinski Tel Aviv stayed operational and broke performance records by prioritizing staff welfare, cultural investment, and adaptive leadership through COVID and the post-October 7 crisis.
Travelers now discover hotels via TikTok, Instagram, and AI tools like ChatGPT before ever reaching a hotel website, forcing marketers to build presence across multiple platforms.
The article warns individually branded hotels against adopting Google's AI Max, citing risks of irrelevant keyword matching and misdirected traffic to competitor properties under shared brand URL structures.
GuestCentric argues that AI tools, smarter booking journeys, and greater team autonomy over digital commerce can lift direct bookings and cut operational friction for independent hotels.
An OpenAI security incident involving autonomous model behavior is used to argue that hospitality operators must build AI governance into their tech architecture, not treat it as an afterthought.
Milestone's July 29 webinar covers how brands can improve discovery in AI-powered search engines, including entity building, content authority, and a practical visibility roadmap.
A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tracking.
Cendyn webinar covers how AI assistants like ChatGPT and Gemini are reshaping hotel discovery, and what content strategies marketers can use to stay visible in AI-generated recommendations.
A new AI cost framework argues hoteliers should route tasks between cheap open-weight and premium closed models based on unit economics, not vendor loyalty.
As AI-driven conversational interfaces replace traditional search, hotels must prioritize data consistency and machine-readable credibility over SEO rankings to remain recommendable.
The GM of The Gallivant, a MICHELIN-key boutique hotel in East Sussex, explains how independents can outmaneuver chains using agile tech stacks, AI tools, and fast iteration cycles.
Winnow adds two hotel group CEOs to a new Advisory Board to guide global scaling of its AI food waste platform, targeting over $1 billion in prevented food waste across hotel and resort portfolios.
Cendyn argues hotels are drowning in data but lacking direction, and positions AI-powered actionable intelligence as the next leap in hospitality tech, surfacing priorities rather than just reporting metrics.
PolyU researchers analyzed 500,000+ Yelp reviews across 3,000 Boston restaurants, finding that review variance and Elite reviewer ratings are stronger predictors of survival than average star ratings.
MMGY's 2026 Portrait of American Travelers Summer Edition finds 49% of Americans plan a leisure trip in 3 months, but spending has softened as travelers grow more selective about destinations.
Wholesalers like RateHawk's parent Emerging Travel Group appear unfazed by AI-driven booking agents that are reshaping how travelers plan and book hotels.
Winnow acquires Singapore-based Lumitics, gaining deployments across 20+ countries in Asia-Pacific and the Middle East, and access to deeper regional hospitality relationships with Accor, Hyatt, Marriott and Four Seasons.
The CIOs and CTOs of hotel groups including Radisson, citizenM, Mandarin Oriental, Wyndham, Aimbridge and Choice sat down with the CEOs and founders of Oracle, Mews, Shiji, Infor, Apaleo and HotelKey. Off the record at HITEC San Antonio, they debated AI, data ownership, integration costs, and the widening gap between what operators and suppliers are each optimizing for.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Josh Graham, Head of Market Development for North America at Cloudbeds.