Bookboost, the leading hospitality engagement platform, is proud to announce that it has been ranked #3 globally in the Guest Messaging Software category in the 2026 HotelTechAwards, presented by Hotel ... We’ll keep pushing the bar for product quality, AI automations, and outcomes for hotel teams.
Additionally, SiteMinder earned second place in ‘Rate Shopping & Market Intelligence’, for the AI-driven insights that enable hotels to optimise their revenue in real-time, while Little Hotelier, the company ... Winning a HotelTechAward is one of the toughest achievements in hospitality technology because it requires sustained excellence, not just one standout moment.
Valor Hospitality advocates for sustainable investment in Africa's $11.29 billion hotel market through community-focused operations and AI-enabled personalization. ... That’s especially true across many African markets, where hospitality suffers from a skills deficit in both traditional roles like catering and management as well as in newer fields such as digital marketing
Atomize, Mews’s AI-powered RMS, also ranked as a third-place finalist in the Revenue Management category. I’m incredibly proud to see Mews recognized across so many categories. ... Matt Welle, Mews CEO Run by HotelTechReport, the HotelTechAwards are the most respected and data-driven awards in hospitality technology.
In my view, only through accelerated investments in technology - cloud, mobility, AI, robotics, IoT and other next gen technology applications and innovations - can the hospitality industry solve the three ... Now, the question is: what percentage of human employees in hospitality will be replaced by technology (AI, robotization and automation) by 2030?
The “artisanal breakfast” relied on one pastry chef, who called in sick twice in the campaign’s first week, forcing the kitchen to serve pre-packaged pastries that looked nothing like the photograhpy in ... Operational Excellence Is Your Commercial Foundation Operational excellence in hospitality extends far beyond basic service delivery.
Leong brings more than 15 years of hospitality technology experience, most recently serving as Vice President of Sales for RMS Cloud and holding leadership roles at Amadeus. ... Fluent in English, Mandarin, and Cantonese, she will focus on driving strategic partnerships and accelerating market adoption of the company's hospitality AI solutions across the diverse Asia-Pacific landscape
Denver, CO - Lighthouse, the leading commercial platform for the travel and hospitality industry, today announces its sixth consecutive year of category leadership in the HotelTechAwards, winning top honors ... and bookable directly within AI platforms like ChatGPT.
These appointments come at a pivotal time, following the launch of TrustYou Hospitality AI, the hospitality industry’s first fully AI-powered platform combining a Customer Data Platform (CDP), Customer ... Strategic Growth in the Asia-Pacific Region Hospitality is shifting to AI-powered ecosystems, and the Asia-Pacific market is at the forefront of adopting these technologies to enhance guest engagement.
Canary earned top honors in the following categories: Best Hotel Guest Experience Platform Best Guest Messaging Software Best Upselling Software Best Voice Bot & Call Center Software Best Contactless Check-In ... We’re proud to lead the next generation of AI-powered hotel technology. These nine HotelTechAwards reflect the incredible work our team and customers do every day to elevate hospitality.
In 2025, Google accelerated this shift by embedding AI across Search, Ads, and Analytics. ... booking, and AI-powered bidding that adjusts spend in real time based on demand and conversion likelihood.
In today’s experience-driven hospitality landscape, reputation is currency, and the response to guest reviews is one of the most visible ways a brand communicates attentiveness, care, and quality. ... Scale up your response teams Expect a surge in review volume. Whether it’s expanding internal staff or leveraging AI-powered tools, ensure you’re equipped to handle the load efficiently. 2.
Why Generalist Automation Breaks in Hospitality Most automation tools are built by generalists, large tech actors that often lack specialization in the day-to-day hospitality world. ... Sources : (1) h2c’s Global Study, AI & Automation in Hospitality, 2025 .
In-Person Impersonation Even with the rise of deepfakes and other artificial intelligence (AI) technologies, hackers still rely on “old-school” in-person attacks to strike hotels’ IT infrastructure. ... This is especially troubling in an era where AI is helping hackers innovate at a breakneck pace.
In hospitality, hotels are using AI tools to analyze booking patterns, length of stay, and on-property spending to support revenue management, marketing, and operational decisions. ... hospitality market.
AI agents and the importance of context One of the most useful tech for hospitality will be AI agents, as most of us already know. ... I suspect that the incorporation of AI agents will bring the most significant changes in hospitality in the next couple of years.
PwC survey finds 91% of Middle East hospitality leaders piloting AI solutions, but only 3% achieving enterprise-wide deployment. ... Artificial intelligence (AI) has moved from experimentation to necessity in the tourism and hospitality sector - transforming how destinations operate, grow, and compete.
Samer joined Centara Mirage Beach Resort Dubai in 2021 as part of the pre-opening Executive leadership team, before being promoted to Hotel Manager in 2023 and Acting General Manager in 2025. ... In line with Dubai's ambition to be a global leader in innovation, Samer's roadmap for the resort also includes the responsible integration of AI and smart technologies.
AI’s Impact in Action In interior design, AI has created a platform that expands how we see space. ... We also anticipate new AI applications to emerge in the hospitality design space.
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads. ... The rollout includes Canary’s Mobile Check-In, AI Guest Messaging, Digital Compendium, Dynamic Upsells and Smart Checkout.