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July 11, 2023

Growth Advisors International Network (GAIN) launches PR & Business Communications Professional Service Pack

organization and get a thorough understanding of your business goals An audit of your existing communication assets, content and collateral, including presentation decks and campaigns, as well as a detailed review ... elevator pitch Your channels; a communication channel map for owned, paid, and earned media with suggested content pillars for each channel Your tools; an overview of the latest immersive technologies, AI

GAIN - Growth Advisors International Network

Supplier News General Management

July 11, 2023

HotelRunner Crowned Booking.com's Best Overall Performing Partner

HotelRunner's recently launched Review Center, which fundamentally changes the way properties manage their online guest reviews, further demonstrates the synergy and strong collaboration between HotelRunner ... HotelRunner's relentless pursuit of excellence, coupled with its innovative AI-driven solutions, enables hotels and accommodations worldwide to streamline their operations, maximize revenue, and enhance

HotelRunner

Opinion Article Sales & Marketing

July 7, 2023

Top 5 technology investments for independent properties

Your hotel website should have certain essential features, such as mobile optimization, an integrated booking engine, conversion drivers, upsells, reviews, high-quality images, and relevant information ... With the help of machine learning, AI and automation, today’s technology can do a lot of the groundwork.

By Paula Carreirão, Content Specialist, Cloudbeds

Hotel Yearbook Article

July 6, 2023

Will Tech touch every part of the hotel guest journey?

Looking at emerging technologies and solutions like AI, biometrics, IoT devices and cloud computing, it’s evident that technology has the potential to touch every part of the hotel guest journey. ... Personalization, including the increased use of AI-powered and biometrics-based technologies, will continue to play a significant role in hotel commerce.

Hudini

Supplier News Technology

July 4, 2023

TrustYou Unveils responseAI: Revolutionizing Review Management for Hospitality

Munich -- TrustYou, a renowned industry leader in guest feedback solutions, is taking review management to new heights with the exciting release of responseAI. ... This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews.

TrustYou

Hotel Yearbook Article

July 3, 2023

AI-controlled Hotel Room Pricing: The Index Fund of Revenue Management

AI will never replace the smell of savory spices coming from the kitchen of an informal restaurant in India. AI will never replace the sound of the Amazon jungle. ... Now imagine AI-controlled pricing.

Sage

Hotel Yearbook Article

June 30, 2023

Future Shifts in Cybersecurity Focus

The action to take is a review of potential network failures or outages which can reveal failure points and mission-critical applications or systems that need to remain on-premises. ... There are ways to mitigate these risks but how long has it been since such a review and risk analysis has been conducted?

Lynn Goodendorf

Ad Social Strategy

Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.

KORDIE®

Ad Be seen. Be trusted.

Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Hotel Yearbook Article

June 30, 2023

What are the future talent needs in hospitality technology?

When reviewing other industries, it's not typical to see someone working in finance and then move to sales or engineering- yet that is one of the very best traits our industry has provided for a long time ... AI and Data engineers/analyst are going to be key also and most probably the most complicated roles to find and keep because the emerge of the AI.

HFTP

Hotel Yearbook Article

June 28, 2023

Navigating The Digital Frontier Activities To Futureproof Your Hotels Online Presence

But, while the data shows that 97% of potential guests read review responses, it is also important to learn from your guest reviews. ... While you cannot incentivize guests to leave reviews, you should incentivize your team to solicit reviews.

Cogwheel Marketing & Analytics

Ad Be seen. Be trusted.

Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Press Release Technology

June 28, 2023

Priceline Unveils Trip Intelligence, its Summer 2023 Product Release A Game-Changing Suite of Tools and Enhancements for Smarter Travel Booking

Sample features include: Penny, Priceline's proprietary generative AI solution : Penny goes beyond the capabilities of a traditional chatbot, serving as a trusted travel assistant across Priceline's entire ... Family Friendly Filters & Reviews : Recognizing the unique requirements of family travel, Priceline has also introduced a variety of family-friendly filters and reviews.

The Priceline Group

Press Release Sales & Marketing

June 28, 2023

Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Travelers can go back and forth between their chat with the AI Trip Planner and the Booking.com app interface as they consider options for their trip. ... it’s optimizing the right order to display a hotel’s photos to surfacing the most relevant reviews.

Booking.com

Supplier News Technology

June 28, 2023

The Hazelton Hotel Transforms the Guest Experience with INTELITY

By incorporating INTELITY’s GEMS and smart room tablets, we have taken another step towards utilizing AI technology to automate and ease operations for our team, while elevating our guest interactions. ... will feature the INTELITY platform delivered on smart room tablets, which will enrich the guest experience by allowing guests to order in-room dining, adjust room temperature and lighting controls, review

INTELITY

Hotel Yearbook Article

June 27, 2023

A New Cast of Characters at the Hotel Show: Service Robots

Ransom is correct that service delivery robots don’t accept tips, but they do receive rave reviews. ... Search Hotel EMC2 in Chicago on TripAdvisor and you’ll find dozens of positive reviews that mention the hotel’s robots.

Relay Robotics, Inc.

Supplier News Technology

June 27, 2023

Hospitality Technology Innovator Agilysys Demonstrates How Hotels And Resorts Are Using Technology To Elevate Return On Experience (ROE) Across Six Key Hospitality Moments

Now is the time to encourage returns by granting rewards for survey completions, positive comments and reviews on social sites, and referrals to friends and family. ... Agilysys Loyalty & Promotions demonstrations will show how to leverage guest preferences to tailor personalized offers that drive repeat stays, greater spend and stronger reviews.

Agilysys

Opinion Article Technology

June 23, 2023

Unleashing the Power of Digital Transformation: Elevating the Customer Experience in Hospitality

Artificial Intelligence (AI) and Chatbots: Integrating AI-powered chatbots into customer service channels allows hotels to provide instant assistance and round-the-clock support. ... Additionally, AI can be utilized for sentiment analysis, helping hotels gauge customer satisfaction in real-time and address any concerns promptly. 5.

By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom

Opinion Article Technology

June 20, 2023

3 Ways to Create Micro-Moments and Drive Guest Satisfaction

By incorporating AI chatbots, hotels can optimize staff availability by delegating simpler or routine queries to automated assistants. ... Satisfied guests are more likely to become passionate advocates, sharing their positive experiences through reviews, social media posts, and word-of-mouth recommendations.

By Priya Rajamani, VP of Implementation & Support, Stayntouch

Supplier News Technology

June 20, 2023

Maestro All-In-One PMS to Showcase Two Way Engagement Tool GuestXMS’s Newest Features at HITEC Toronto

Updated Online Review Management : GuestXMS now allows hotels to add competitive set comparisons when looking at online reviews, and even respond to reviews from directly inside the application. ... In the near future, we plan to expand GuestXMS image capabilities to include enhanced searchability using AI.

Maestro

Press Release Technology

June 15, 2023

ChatGPT Accelerates the Evolution of SSI/DID for Personalized Travel Experiences

GenAI (Generative AI – Generative Pre-trained Transformers powered by ChatGPT) will accelerate that evolution. ... platforms and applications that support those developments have the potential to serve all the aspects of service experience creation and execution from dreaming, planning, reserving, executing, and reviewing

By Bill Carroll, PhD, Senior Corporate Executive, Board Member, and Educator, Cayuga Hospitality Consultants

Supplier News Sales & Marketing

June 14, 2023

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

The AI technology generates unique and personalized replies to guest reviews within seconds. ... HotelRunner Review Center is now available to properties worldwide to take advantage of AI-powered reputation management. Click here to get detailed information about the HotelRunner Review Center.

HotelRunner

Opinion Article Sales & Marketing

June 9, 2023

Why Hotels Need Advanced Tech Tools in Marketing and Sales

AI-driven chatbots, which are fast becoming a must-have for operators, can work as booking assistants. ... Reprinted from the Hotel Business Review with permission from http://www.hotelexecutive.com/

By Roger Allen, Group Chief Executive Officer, RLA Global