Guest satisfaction rises across all dimensions of the hotel stay Majority of hotel brands show improvement in overall guest satisfaction AI tools start to influence hotel research process TROY, Mich. — ... Among those using AI tools in the hotel research process, Gen Y [2] accounts for 49% and Gen Z accounts for 23% of all users.
Share your perspective → HSMAI Europe: Agentic AI Will Make Your Hotel AI-Bookable or Irrelevant HSMAI Europe's AI Advisory Board whitepaper on the agentic future of hospitality technology argues that ... Are Morch argues that soft-brand affiliates face a specific AI visibility risk: their boutique and chain signals conflict in AI interpretation, causing them to be deprioritized in generative results in
The company he started in 2012 is now one of the industry's first unicorns, a privately held business worth more than a billion dollars, a rare thing for any startup and rarer still in hospitality. ... His answer on AI and hotel jobs does not land where you might expect. His ten-year prediction is the boldest thing in the episode. It involves half the working world.
HSMAI Europe has published a new whitepaper exploring how hospitality technology is moving from static, fragmented systems toward autonomous, AI-ready ecosystems. ... Titled The Agentic Shift: From Static Systems to Autonomous Hospitality Ecosystems , the whitepaper examines how autonomous AI agents may change the way guests search, compare, book and communicate with
The second study, published in Search Engine Journal , analysed more than 107,000 AI responses across eight different AI platforms. ... Investing in What Survives Personally, I'd rather invest in assets whose value survives regardless of how AI evolves.
Where should hotels start with AI in guest experience? Guest experience AI is where emotional impact meets measurable outcomes. ... To explore all 12 use cases in depth, download the full ebook: From promise to practice: An operational blueprint for AI in hospitality.
Demand, both domestic and international, has strengthened sharply, helping the country post several new records and stand out as one of the strongest performers in global hospitality for 2026. ... Across the 35 in-country destinations where we track price changes, average hotel rates in H1 2026 versus H1 2025 rose in 34. Only Ribeirão Preto in the São Paulo region declined YoY, by -1%.
in 2024 and has doubled in size since 2013. ... In a way, it can be considered a regenerative hospitality initiative in the social sense where the property gives back to its surrounding community.
Read the analysis → Signals The AI Hospitality Alliance and HEDNA launched an open crowdsourced AI use case catalogue. ... Any hospitality professional can contribute a real-world AI deployment in 60 seconds, building what the alliance describes as the first industry-wide map of actual AI applications rather than vendor claims
Neeson joins Apaleo with more than 15 years of experience in hospitality technology, including serving as Market Director for the UK & Ireland at Triptease, alongside roles at Cloudbeds and CheKin. ... With AI changing what’s possible across hospitality, businesses need an open foundation that gives them the freedom to move faster, connect the right tools and stay ready for what’s next.
Grevon, the agentic guest acquisition and connectivity company built for hospitality, has joined the AI Hospitality Alliance (AIHA) as a founding partner, taking a seat in the global body shaping the playbook ... in the AI era.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... So that’s still gonna happen in AI.
Shiji, the global leader in hospitality technology, has announced a strategic integration partnership with Frontline Performance Group (FPG) , bringing FPG’s CheckMax restaurant performance management ... CheckMax helps hotels improve restaurant revenue optimization through AI coaching and POS analytics.
Through its IN-Gauge platform, FPG helps hospitality companies increase incremental revenue, elevate guest experiences, and inspire high-performing teams. ... Trusted by 2,500+ hotels in 120 countries, FPG helps hospitality brands build more engaged teams, stronger guest loyalty, and lasting profitability. https://frontlinepg.com/
Why Canary was ready early Canary moved early on AI for an uncommon reason: one of its major early investors is also a founding investor in OpenAI. ... It fits his line that they don't just bolt the word AI onto everything, especially in a hall where, by his count, 90 percent of booths have "agent" or "AI" on them, exactly the noise that makes it hard
The AI Hospitality Alliance in partnership with HEDNA have launched the industry’s first comprehensive, crowdsourced catalogue of hospitality AI use cases. ... Explore the map and submit a use case: https://aihospitalityalliance.com/ai-use-cases
In a hospitality world where labor issues are a constant, and guests require and demand top quality service, a balance needs to be created to accommodate a price-value relationship that creates high quality ... Hyper-personalization in hospitality refers to using advanced data analytics, artificial intelligence (AI), and automation to create deeply individualized guest experiences.
What makes effective CRM and email marketing in the hospitality industry? Effective CRM strategies prioritize relevance, empathy, and timing rather than generic promotions or aggressive upselling. ... In hospitality, remembering who the guest is and reducing their stress matters more than pushing offers.
HFTP's Hospitality AI Collective published its strategic roadmap. ... Greek hospitality workers report formal employment standards that fail in practice.
From booking and WhatsApp-based check-in to an AI-powered digital concierge and smart in-room functionalities, guests move through their entire stay with a few taps on their phone. ... — bringing together hospitality, living and work in one connected ecosystem.