Start Your Screen-Free Guest Journeys with GCSTIMES Sustainable Key Cards
GCSTIMES promotes their sustainable key cards as part of hotels' digital detox programs that encourage guests to disconnect from devices.
Search
Helping or hindering? AI and technological advances in the hospitality sector
The article argues that AI should enhance rather than replace human judgment in hospitality, emphasizing the industry's opportunity to offer authentic connection in an increasingly automated world.
By Cassie Davison, Founder, Kith & Kin Hospitality
The Life of a Slipper: Spa & Wellness Form and Function
Using spa slipper selection as a case study, the article demonstrates how micro-decisions in wellness design reveal the critical balance between aesthetics, operations, and profitability.
By Peter Anderson, Managing Director, Wellness Consulting Practice Leader, HVS
Aven Hospitality Partners with Protect Group to launch Refund Protect to its hotel portfolio
Aven Hospitality integrates Protect Group's Refund Protect into its booking engine, allowing hotels to offer optional refundable upgrades at checkout.
Aven and Protect Group
When Hotels Become Destinations: The Power of History in the Experience Economy
The author argues that historic hotels create competitive advantage by offering authentic narratives and cultural connections that transform guests beyond traditional service delivery.
By Taran Patel and Chirag Patel
The General Manager Drives a Hotel’s Commercial Success
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
By Vikram Singh, Global Hotel Commercial Leader, Vikram Singh
For-Sight Strengthens Guest Engagement with Launch of New Loyalty Module
For-Sight partners with Inspire Loyalty to integrate loyalty program management directly into their CRM platform, enabling automated rewards and personalized marketing campaigns.
Wristband Key Cards: Designed for Guests Who Travel Light
Cotton and wood wristbands provide hands-free room access, particularly suited for resort guests engaged in outdoor activities.
Kinetic Solutions Group Introduces VIVI, an AI Platform Built Exclusively by and for the Hospitality Industry
VIVI combines conversational AI with predictive analytics to automate guest services, manage multilingual communications, and unify hotel operations in a single interface.
Shiji and Straiv Partner to Deliver Fully Synchronized Digital Guest Journeys via Daylight PMS
The partnership enables automated data flow between Shiji's cloud PMS and Straiv's guest experience platform, targeting hotel chains in DACH, Benelux and France markets.