Maestro’s GuestXMS Evolves in the GenAI Era
Maestro's GuestXMS now uses AI to automatically route guest tickets to appropriate staff, replacing keyword-based triage with smart learning capabilities.
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By The Sea Resorts Modernizes the Guest Journey with Canary Technologies
By The Sea Resorts' Panama City Beach properties now use Canary's mobile check-in, AI messaging in 100+ languages, and digital compendium to streamline guest operations.
Gmail’s Gemini era: What it means for hotel email marketing
Gmail's AI now prioritizes emails based on engagement rather than just delivery, requiring hotels to focus on relevance and value over volume to maintain inbox visibility.
By Haydee Fernandez, Senior Solutions Strategist, Cendyn™
Luxury Travelers Prioritize Exclusivity Over Extravagance, Plan Higher Spend in 2026, Flywire Survey Reveals
The survey of 500+ U.S. luxury travelers shows 79% plan to increase spending in 2026, with 60% willing to prepay for 20% discounts.
Bleisure Travel: When Work Trips Start Feeling Like a Getaway
Forbes reports 25% growth in bleisure travel in 2024, with Perk forecasting 500%+ growth by 2033 as hotels adapt with flexible rates and work-life integration.
A practical guide to guest journey automation for small hotels and B&Bs
The guide outlines three automation levels for independents, from basic confirmations to data-driven journeys, emphasizing pre-stay automation delivers the biggest impact.
By Femke Nollet, Content Specialist, Lighthouse
Turneo Launches Neo: The AI Agent Platform Built Exclusively for Hotels
Neo integrates with hotel systems to handle 80% of guest requests instantly, supporting 95+ languages and deploying in one day without technical expertise.
Nine meetings and events trends you should know for 2026
The guide identifies AI operational use, trust-building, and attendee-led personalization as key drivers reshaping corporate events and hospitality strategy.
The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
Analysis reveals how post-COVID lean staffing strategies create costly cycles of burnout, turnover, and declining service standards across hospitality operations.
By Zoe Connolly, Founder and CEO, Hospitality Spotlight
Cluster-Based Insights to Improve Hotel Direct Bookings
Study of 34,000 booking requests reveals conversion drivers vary by demand period, requiring hotels to adapt pricing and marketing strategies rather than rely on static averages.
By Cindy Heo and Luciano Viverit
Oracle and TikTok: A Marriage That Changes the Guest Equation
Oracle's potential influence over TikTok could transform hospitality by integrating travel inspiration data with hotel operations, moving CRM upstream from booking confirmation to intent formation.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Castle Resorts & Hotels Brings Digital-First Experiences to Guests with Canary
Castle's 19 Hawaii and New Zealand properties will use Canary's AI messaging, digital compendium, and dynamic upsells to enhance guest communication and unlock new revenue streams.
Is the “where” of travel becoming secondary to the “why”?
Hilton's survey of 14,000+ travelers shows 56% prioritize rest and emotional well-being over destinations, prompting hotels to market experiences rather than amenities.
Lessons in seasonality from a hotel made of ice
Arctic SnowHotel in Rovaniemi operates just 3.5 months annually but maintains year-round profitability through strategic planning and technology that works in sub-zero temperatures.
By Sarah Johnson, Senior Copywriter, Mews
What you shouldn’t automate might matter more
The author argues that while hotels should automate operational processes, human-facing communications require genuine intention to maintain guest trust and engagement.
By Martin Soler, Partner, Soler & Associates
Australia, 2026, and hospitality: What’s actually changing?
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Dylan Cole, Managing Director EMEA, Revinate, Inc.
Evergreen Content and the Long-Term ROI of Hotel Marketing
The strategy focuses on creating destination guides, planning resources, and FAQ content that continues driving bookings and reducing operational strain over time.
By Debbie Miller, Digital Marketing and Communications Professional and member of Cayuga Hospitality Consultants, Cayuga Hospitality Consultants
Sojern, Red Roof Expand Relationship with AI Concierge Rollout
Red Roof expands its existing Sojern partnership by rolling out AI Concierge across properties after seeing 6.64% quality improvement with Reputation Manager.
Despite operational pressures intensifying worldwide, guest satisfaction climbs again
Global guest satisfaction rose to 86.7% despite record tourist arrivals, with 3-star and 4-star hotels driving growth while luxury segment gains slowed.
Designing Quiet Luxury Through Thoughtful Wooden Key Cards
The example showcases how wooden key cards with embossed textures can serve as tactile brand touchpoints that reflect location and event purpose.